EC English Language Centres

Role Description We're seeking a Reservations Executive to join our admissions team! In this role, you'll ensure that all reservations are accurately booked and managed, and that our students' stay is as smooth as possible. With your exceptional organizational skills, attention to detail, and ability to work under pressure, you'll be the one making magic happen. If you're ready to work in a fast-paced environment and be part of a team that's dedicated to creating unforgettable experiences, we want you to join us! The Reservations Executive is responsible for maintaining accurate student records on the in-house booking system, ensuring data quality across all quoting and booking platforms, and helping the Admissions team provide class-leading customer service. - Inputting bookings into EC’s central booking system and making any subsequent amendments. - Sending confirmation documents to agents. - Preparing the visa letters and letters of acceptance as required by visa applications. - Generating Reports for Admissions on a weekly and daily basis. - Training and working closely with Interns. - Keep up to date with market needs and special offers. - Updating systems database to ensure they reflect correct products, pricing, and agent commissions. - Following up on students’ arrival details and necessary waiver forms and ensuring that information is available for Centres to provide a welcome service to students on arrival. - Other duties as assigned according to the needs of the Admissions Department. Qualifications - Post-secondary level of education. - Good command of written and spoken English. - Bachelor's degree (desired). - Fluency in other languages (Italian/French/Spanish) (desired). Requirements - Reservation systems / CRM experience. - Microsoft Office proficiency. - Customer service experience. - Tech Savvy. - Ability to read financial documents (e.g., invoices, commission). - EFL/ESL Industry experience (desired). - Experience in a similar position (desired). - Well-travelled (desired). Benefits - Equality and diversity are at the heart of everything we do. - Our learning opportunities are open to everyone, regardless of their background and circumstances. - We apply the same standards to the staff we employ.

• Meet and exceed individual targets and KPIs • Handle bookings, inquiries, and provide advice on EC centers • Support customers in choosing the right EC products through a consultative sales approach • Accurately input and manage bookings within EC’s central system, including amendments • Check availability for courses, accommodation, and special requests across all EC centers • Follow up on student arrival details, waiver forms, and ensure centers are prepared to deliver a warm welcome • Handle and resolve customer complaints professionally • Stay up to date with EC locations, services, and programs • Liaise with Finance regarding invoicing queries • Maintain strong awareness of market trends and developments

• Selling EC courses in all our fabulous locations • Delivering a wow customer service • Hitting weekly sales targets • Being knowledgeable about your respective sales region and the EC product