Ear Professionals International LLC

Role Description As an Inside Sales Specialist at Soundly (an Ear Professionals Group brand), you will support customers who are exploring our hearing solutions and have not yet made a purchase. This role is primarily sales-focused, serving as a key point of contact for pre-sale customers—answering questions, providing product education, and guiding them through the decision-making and purchase process. - Conduct outbound and inbound calls to engage and follow up with interested leads, guiding customers through the hearing care solution journey from initial interest to purchase. - Lead consultative sales conversations to identify customer needs and recommend appropriate Soundly products and services. - Meet or exceed monthly activity, sales, and conversion goals through consistent pipeline management and follow-up. - Engage pre-purchase customers and leads via phone, email, and SMS to drive conversion with timely and professional outreach. - Serve as a customer experience liaison, coordinating between patients and local clinics to ensure smooth, seamless care journeys and elevated satisfaction. - Support a seamless and positive customer experience from first contact through post-purchase follow-up. Qualifications - Experience in sales, inside sales, or customer-facing roles with a focus on consultative conversations. - Comfortable working toward sales goals and performance metrics. - Strong communication skills, with the ability to explain products and services clearly and build trust with customers. - Experience using CRM systems and managing customer interactions across multiple channels. - Ability to work effectively in a fast-paced, digital environment. - Strong problem-solving skills and a customer-first mindset. - Ability to work independently and collaboratively as part of a team. - Adaptable and comfortable with change in an evolving business environment. - Reliable home office with high-speed internet. Benefits - Competitive salary and performance-based incentives - Medical, dental, and vision coverage starting first day - Health Savings Accounts with company contributions - Paid time off and holidays, including floating holiday - 401(k) plan with company match - Employee assistance program and wellness resources Compensation Range $20.00 to $30.00 per hour plus quarterly incentive. The expected compensation range for this position reflects what we reasonably anticipate offering for this role. The final compensation will be determined by a variety of factors, including education, qualifications, skills, prior experience, demonstrated competencies, and geographic location. The total compensation package may include base salary along with eligibility, after a qualifying period, to participate in performance-based and discretionary incentive programs. Equal Opportunity Employer Ear Professionals Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other status protected by law.

Role Description We are seeking a remote Business Analyst Consultant to help build and launch our new Voice of the Customer (VOC) program. This is a technical, project-focused role that supports the implementation of our Qualtrics XM Discover platform. In this role, you will work closely with the program lead to develop the linguistic rubrics and sentiment models used to analyze member calls, chats, and surveys. You will be responsible for the day-to-day maintenance of these machine learning models, ensuring they accurately capture member feedback and translate it into clear, actionable dashboards for our operations teams. This is a unique opportunity to gain deep technical experience in AI-driven analytics within the healthcare industry. Responsibilities - Assist in the development and implementation of VOC strategy concerning, but not limited to: - Overall analysis, measurement, and insights delivery - NLP modeling and query building - Dashboarding functionality and presentation - Stakeholder Relationship Management - Ad-Hoc Reporting - Self-Service Reporting through Dashboard Utilization - Identification and prioritization of existing and future sources of member feedback - Selection and utilization of VOC tools - Collaborate with business partners and stakeholders to design and deliver VOC solutions including modeling, analysis and reporting - Support the management of our relationships with vendor partners - Serve as a key resource on complex and/or critical VOC issues Qualifications - Bachelor’s degree or higher - 3+ years of experience in one or more of the following areas: - Data analysis - Reporting / business intelligence - Statistical modeling - Business analysis - Customer surveys - Call Center reporting - Advanced level of proficiency with MS Excel - Excellent verbal and written communication and presentation skills - Experience in developing program plans and roadmaps - Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data Preferred Qualifications - Degree in Business, Marketing, Communications, Finance, Math, Health Administration or related field - Direct healthcare experience with a focus on Hearing Health - Strong critical thinking skills including problem solving, decision making and analysis - Exhibits a high degree of ingenuity, creativity and resourcefulness and works well with ambiguity - Prior experience working with customer feedback including, but not limited to, survey data - Prior experience using call center data and reporting - 3+ years in a Consumer Experience (CX) role creating insights and influencing decision makers - Net Promoter System certified or experience working with a NPS system - Prior experience using natural language processing technology and/or machine learning algorithms to perform analysis - Demonstrated ability to interact with and influence all levels of an organization, regardless of direct authority. Success working closely with executive leadership. - Experience working with virtual teammates and stakeholders - Experience in building models, rubrics or dashboards in XM Discover Benefits - Competitive salary and performance-based incentives - Medical, dental, and vision coverage starting first day - Health Savings Accounts with company contributions - Paid time off and holidays, including floating holiday - 401(k) plan with company match - Employee assistance program and wellness resources Compensation Range $83,000.00 to $115,000.00 per year. The expected compensation range for this position reflects what we reasonably anticipate offering for this role. The final compensation will be determined by a variety of factors, including education, qualifications, skills, prior experience, demonstrated competencies, and geographic location. The total compensation package may include base salary along with eligibility, after a qualifying period, to participate in performance-based and discretionary incentive programs. Ear Professionals Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other status protected by law.