E.N.T. Specialty Partners

Job DetailsLevel: ExperiencedJob Location: ESP Executive Offices - Dallas, TX 75038Position Type: Full TimeEducation Level: High SchoolTravel Percentage: None*THIS IS A REMOTE POSITION* RESPONSIBILITY: Primarily responsible for handling all incoming patient billing inquiries for all ENT Specialty Partners offices and settling account balances. Is able to resolve claim issues by utilizing knowledge of company policies and procedures, medical coding, insurance reimbursement practices, and collection laws. POSITION RESPONSIBILITIES: Accurate data entry of information into the computer system Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request Timely and accurate filing and billing of all patient transactions Handle incoming calls from patients and triage billing inquiries regarding outstanding balances Take payments over the phone Make outbound calls to patients / guarantors regarding outstanding balances and offer payment options Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting and AR follow up Answer/respond to correspondence related to patient accounts Posting of charges, payments, adjustments and related activities in EHR. Work well individually or in a team environment accomplishing set goals Ability to maintain confidentiality Performs other related duties as assigned QualificationsMINIMAL REQUIREMENTS: High School Diploma or equivalent Understanding insurance remits and remark codes (REQUIRED) Minimum 3 years recent experience in medical billing, claims processing and collections Minimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providers Excellent customer service skills with an understanding of delivering information to a patient / customer in a timely manner Bilingual in English/Spanish preferred, but not required Understanding of medical claims and terminology Basic math skills and accurately process money transactions (must be able to read & understand an EOB) Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so on Must be proficient using the computer, data entry, and have above average typing skills Experience with MS Office, EMR/EPM systems Experience with eClinical Works Practice Management system preferred Prior experience with ENT specialty a plus

Job DetailsLevel: ExperiencedJob Location: ALL COMPANIES 0ST82 - IRVING, TX 75038Position Type: Full TimeEducation Level: High SchoolTravel Percentage: OccasionalJob Shift: DayJob Category: Admin - Clerical**THIS IS A REMOTE POSITION THAT MUST SIT IN THE DFW AREA** The Surgery Scheduler plays a vital role in coordinating and scheduling surgical procedures for patients in office-based, ambulatory surgery center and hospital settings. Reporting to the Surgery Department Manager, this position requires clinical knowledge, organizational efficiency, attention to detail, and strong communication skills. The Surgery Scheduler ensures proper documentation, timely scheduling, and coordination with patients, providers, vendors, and facilities to maintain a seamless surgical experience. What You’ll Do: Scheduling & Coordination: Contact patients within 24 hours of receiving surgery orders. Schedule procedures with the provider, facility, anesthesia, and vendors as required. Complete all pre-operative documentation including scheduling forms, consents, H&Ps, and disclosures. Confirm surgery details with patients and communicate pre- and post-op instructions. Ensure medical clearance and pre-surgical testing are obtained. Coordinate with providers and facility teams to ensure case readiness. Insurance & Authorization: Verify patient insurance benefits on file to be accurate and complete. Provide patients with cost estimates for surgeon’s fees. Collect surgery deposits prior to procedures. Administrative Support: Collaborate with physicians and team members to streamline surgical processes. Respond to schedule changes and patient inquiries in a timely manner. Assist the surgery team and complete additional duties as assigned by leadership. QualificationsQualifications & Requirements: Minimum one year of customer service experience required. Spanish bilingual is a plus. Minimum one year of surgery scheduling or medical office insurance verification preferred. Prior experience in medical scheduling or similar office role preferred. Knowledge of medical terminology and insurance processes. Experience verifying benefits, including deductibles, coinsurance, and out-of-pocket limits. Ability to work in a fast-paced clinical environment. EMR experience preferred. Behavioral Expectations: Positive, team-driven attitude with professional demeanor. Focused on service excellence and patient satisfaction. Strong problem-solving and organizational skills. Strong time management and autonomous skills.

Job DetailsLevel: ExperiencedJob Location: ESP Executive Offices - Dallas, TX 75038Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $115,000.00 - $190,000.00 Base+Commission/yearTravel Percentage: NoneJob Shift: DayJob Category: ExecutiveAbout Us: ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care. About the Role: The Director of Business Development is responsible for cultivating long-term relationships with potential practice partners and guiding them through ESP’s engagement process. This role focuses on strategic relationship management and credibility building. The Director will represent ESP with professionalism to physician leaders and practice executives, facilitate meetings, coordinate engagement events, and ensure potential partners remain informed and connected over extended timelines. What You’ll Do: Key Responsibilities Identify, research, and pursue new business opportunities within target markets. Build and maintain strong relationships with physician leaders, practice administrators, and other decision-makers. Facilitate and coordinate engagement activities including site visits, dinners, and executive introductions. Partner with ESP leadership to prepare presentations, proposals, and messaging for prospective partners. Collaborate with internal teams (marketing, finance, operations, HR) to ensure seamless execution of business development activities. Track and report pipeline activity, including progress, risks, and opportunities. Monitor market trends, competitor activity, and physician practice needs to inform business development strategies. Represent ESP at industry events, conferences, and networking functions. Why ESP? We offer competitive compensation and a full range of benefits, including: Medical, dental, and vision insurance options. 401(k) with Safe Harbor Contribution. Paid time off and holidays. Optional short- and long-term disability. Voluntary life and accident insurance. Additional coverage options including legal assistance, EAP, and more. A collaborative, values-driven, culture focused on growth and innovation. QualificationsQualifications & Requirements: Bachelor’s degree in business, marketing, or related field. 8–10 years of progressive experience in business development, sales, or strategic partnerships. Strong track record of meeting or exceeding growth targets. Excellent communication, negotiation, and relationship-building skills. Proven ability to manage the full business development cycle from prospecting through close. Strategic thinker with the ability to execute tactically. Willingness to travel as needed. Behavioral Expectations: Operates with integrity, discretion, and professionalism at all times. Builds trust quickly and sustains it through consistent follow-through. Demonstrates a consultative and collaborative approach. Maintains a polished, executive demeanor in all settings. Shows initiative and persistence in managing long-term opportunities. Strong attention to detail and follow-through. Work Environment & Physical Expectations: Monday–Friday, daytime schedule Remote work environment with regional/national travel. Requires ability to sit, stand, and travel for extended periods; light lifting occasionally required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves handling all incoming patient billing inquiries for all ENT Specialty Partners offices and settling account balances. - Accurate data entry of information into the computer system - Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families - Follow appropriate HIPAA guidelines to provide medical records to primary care provider, insurance carriers, referred providers, and patients per patient request - Timely and accurate filing and billing of all patient transactions - Handle incoming calls from patients and triage billing inquiries regarding outstanding balances - Take payments over the phone - Make outbound calls to patients/guarantors regarding outstanding balances and offer payment options - Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting, and AR follow-up - Answer/respond to correspondence related to patient accounts - Posting of charges, payments, adjustments, and related activities in EHR - Work well individually or in a team environment accomplishing set goals - Ability to maintain confidentiality - Performs other related duties as assigned Qualifications - High School Diploma or equivalent - Understanding insurance remits and remark codes (REQUIRED) - Minimum 3 years recent experience in medical billing, claims processing, and collections - Minimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providers - Excellent customer service skills with an understanding of delivering information to a patient/customer in a timely manner - Bilingual in English/Spanish preferred, but not required - Understanding of medical claims and terminology - Basic math skills and accurately process money transactions (must be able to read & understand an EOB) - Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so on - Must be proficient using the computer, data entry, and have above average typing skills - Experience with MS Office, EMR/EPM systems - Experience with eClinical Works Practice Management system preferred - Prior experience with ENT specialty a plus