Dynamic Access LLC

Role Description Responsibilities for this position include: - Answering customer calls - Scheduling and coordinating all service calls as calls are received - Maintaining ordering system - Ensuring that services are completed in a timely fashion - Answering questions and providing information This job reports to the Manager of Dispatch. Responsibilities - Answers customer calls - Enters new orders in ordering system and assigns orders to PICC RNs - Maintains and monitors ordering system to assure that orders are completed in a timely manner - Creates and maintains a physical log of calls received and dispatched - Communicates with clients regarding orders received/completed - Communicates and coordinates with PICC RNs and Regional Managers Qualifications - General knowledge of computer software (Windows and Microsoft Office), computer hardware, and computer servers - Proficiency in or knowledge of using a variety of computer software applications, especially Excel and Microsoft Word software - High level of interpersonal skills to handle sensitive and confidential situations and documentation - Knowledge of office administration procedures - Ability to operate most standard office equipment - Good to excellent spelling, grammar, and written communication skills - Excellent telephone and oral communication skills - Ability to maintain a high level of confidentiality Requirements - High school diploma or equivalent with some college or technical school coursework - Minimum of six months of job-related experience - Technical experience, including responsibility for maintaining computer systems - Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities Work Environment - The location of this job is at the employee’s discretion (must be within the DFW area) - Employee should work primarily uninterrupted and in a quiet environment to assure clear communication with clients and staff - Actual location can be at the employee’s home or anywhere there is a clear cellular signal - This role routinely uses standard office equipment such as computers, phones, and photocopiers Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, or hear. This is largely a sedentary role. Position Type/Expected Hours of Work 2-10 pm Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.