Dynacare

• Assist healthcare providers to ensure orders are complete and processed promptly • Respond to incoming calls, emails and priority messages • Accurately document all client, facility and call details

• Assist healthcare providers to ensure orders are completed accurately and processed promptly. • Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery. • Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion. • Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors. • Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production. • Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery. • Accurately document all customer, facility, and call details, including contact names and outcomes. • Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians. • Additional duties as assigned

Role Description The Customer Care Representative is accountable for customer communication, troubleshooting, and resolving all inquiries via telephone, e-mail, fax, and social media (Facebook, Twitter, etc.) on behalf of Dynacare. Their daily activities will include, but are not limited to: - Managing the call-log database and reporting metrics. - Supporting any technical inquiries for clients, including internal clients (e.g., Quebec LHSC staff). - Coordinating with various internal departments to ensure customer needs are met (e.g., test turnaround times). - Tracking all interactions and providing customers with results via hard and soft copies, e-mail, and fax. - Ensuring safe work practices by adhering to Health and Safety regulations and other regulatory bodies. Qualifications - High School Education Degree / diploma preferred (or related experience). - Bilingual (French and English) (spoken & written). - 3 to 5 years previous experience in a Multi-Channel Contact Centre. Requirements - Strong sense of urgency with the ability to multi-task and prioritize within a fast-paced environment. - Ability to find a customer-centric view to all issues. - Ability to organize and complete projects accurately, on time, and in a team environment. - High attention to detail and an innovative thinker who can provide solutions to complex and recurring issues. - Familiarity with using a CRM to manage customer interactions is an asset. - Proficiency in MS Office Suite, with demonstrated proficiency in Word, Excel, and Outlook at an intermediate level. - Working knowledge of AS400, Omnitech, CISCO call center platforms Operating System is an asset. - Medical terminology knowledge is an asset. - Strong written and verbal communication skills in both official languages. - Ability to work collaboratively and professionally in a fast-paced, sometimes stressful environment with competing deadlines. - Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent. - Security level must be cleared at SCC level, police check, and finance check (if applicable). Benefits - Access to a health and wellness benefits program that supports you and your loved ones. - Opportunities for internal mobility and career growth. - RRSP match benefits and an employee stock purchase program. - A collaborative, diverse workforce that prioritizes dignity and respect for all.

Role Description The Customer Care Representative is accountable for customer communication, troubleshooting, and resolving all inquiries via telephone, e-mail, fax, and social media (Facebook, Twitter, etc.) on behalf of Dynacare. Their daily activities will include, but not be limited to: - Managing the call-log database and reporting metrics. - Supporting any technical inquiries for clients, including internal clients (e.g., Quebec LHSC staff). - Coordinating with various internal departments to ensure customer needs are met (e.g., test turnaround times). - Tracking all interactions and providing customers with results via hard and soft copies, e-mail, and fax. - Ensuring safe work practices by adhering to Health and Safety regulations and other regulatory bodies. Qualifications - High School Education Degree/diploma preferred (or related experience). - Bilingual (French and English) (spoken & written). - 3 to 5 years previous experience in a Multi-Channel Contact Centre. Requirements - Strong sense of urgency with the ability to multi-task and prioritize within a fast-paced environment. - Ability to organize and complete projects accurately, on time, and in a team environment. - High attention to detail and an innovative thinker who can provide solutions to complex and recurring issues. - Familiarity with using a CRM to manage customer interactions is an asset. - Proficiency in MS Office Suite, with demonstrated proficiency in Word, Excel, and Outlook at an intermediate level. - Working knowledge of AS400, Omnitech, and CISCO call center platforms is an asset. - Medical terminology knowledge is an asset. - Strong written and verbal communication skills required to clearly articulate issues, concerns, and inquiries in both official languages. - Ability to work collaboratively and professionally in a fast-paced, sometimes stressful environment with competing deadlines. - Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent. Benefits - Access to a health and wellness benefits program that supports you and your loved ones. - Opportunities for internal mobility and career growth. - RRSP match benefits and an employee stock purchase program. - A collaborative, diverse workforce that prioritizes dignity and respect for all.

Role Description The Sales Manager is responsible for generating sales within the designated region/market areas of British Columbia, Alberta, Saskatchewan, and Manitoba. Key responsibilities include: - Maintain strong planning strategies. - Review competitor information and positions. - Make recommendations to adjust marketing strategy as required. - Meet or exceed sales objectives. - Maintain and develop client relationships. - Identify opportunities to increase revenues and extend the scope of services offered. Qualifications - Demonstrated existing relationships in the healthcare provider community. - Bachelor’s or advanced degree in a scientific or business discipline, with preference to a Genetic Counselling Degree. - 3+ years of experience selling health services with opinion leaders in the field. Requirements - Strong analytical skills, able to strategically plan and utilize creative thinking to investigate new business and market opportunities. - Strong track record of implementing and executing tactics to achieve key strategic initiatives. - Demonstrated history of achieving or exceeding budgeted sales and profit objectives. - Experience in managing existing accounts and a proven ability to secure new revenue. - Excellent sales skills/potential with the proven ability to negotiate and close deals. - Proficiency in MS Office Suite (including Word, Excel, Outlook). - Self-starter and comfortable working with autonomy. - Ability to adapt quickly to a changing environment. - Exceptional verbal and written communication skills and able to adapt a sales approach based on audience (technical to senior management). - Possess a superior level of negotiation, influencing, and persuasion skills to support building of stronger customer relationships externally and internally. - Operate with integrity, build trust, quickly win and sustain credibility in relationships with others. - Excellent observation and listening skills. - Team player with results-oriented approach, professionally assertive and self-confident. - Ability to perform under pressure and meet tight deadlines. - Exhibit courage in a positive fashion and challenge the status quo to support superior business performance. Benefits - Join an award-winning "Top Employer" with meaningful and impactful career opportunities. - Access a health and wellness benefits program that supports you and your loved ones. - Grow and thrive with a dynamic, successful company through internal mobility opportunities. - Invest in your future through RRSP match benefits and an employee stock purchase program. - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all. Working Conditions - Normal office environment. - Travel required (100%).