Dwellworks

• Visit client offices to maintain a relationship with client contacts including Supply Chain, Operations, and Account Management • Act as direct contact for client’s requests for market info, pricing, service delivery explanations, scope modifications, and new opportunities • Act as liaison between account management and operations to facilitate effective communication for consistent reciprocal understanding of needs and expectations • Partner with supply chain and operations team to ensure adequate supplier coverage, smart solutions and client-focused service support • Anticipate and identify business opportunities and challenges and help to create a profitable strategy that aligns with overall business direction • Maintain a consultative relationship with the regional account purchasers and influencers to ensure satisfaction, renewal and a continued growth path • Assist the Account Director in creation and presentation of annual reviews • Set initial cadence for outreach to current contacts at clients • Build base list in HubSpot (KPIs/targets to hit monthly) • Grow connections and personal presence on LinkedIn • Work with marketing support to build automated campaigns in HubSpot • Act as a central point of contact for clients on escalations – involve all Dwellworks departments as required to resolve escalations • Prepare and provide monthly, quarterly, and annual reports as requested by the client and operations teams • Lead escalation action and response; assist operations with service recovery initiatives, informing Account Directors of escalating issues with overall account impact • Participate in problem solving with the operations teams to address the needs of the client • Act as an advocate for clients by teaming with operations in ensuring flawless execution of service delivery • Partner with operations as main contact on implementations of new client and communicate client nuances to other departments as needed • Partner with Account Directors, operations team, and internal supply chain to develop and deliver client trainings/workshops