DR KILLIGANS INC

Role Description The Customer Experience Representative, CX, is responsible for engaging in customer relations regarding our products and responding to questions and concerns via our support email and phone services. This position plays a pivotal role, acting as a regular point of contact with our customers, adding value by responding to our customer’s needs with empathy and solutions. This position also gives the company an understanding of our platform's health by receiving real-time user feedback. CX acts as a liaison to our customers, providing product and service information and resolving problems that our customer accounts might face with accuracy and efficiency. Requirements - Serve customers by providing personalized advice for resolving their pest issues. - Attract potential customers by answering product and service questions and suggesting information about other products and services. - Maintain a positive, empathetic, and professional attitude toward customers. - Respond promptly to customer inquiries by email, chat, and phone. - Maintain a thorough knowledge of the entire catalog of DK products. - Open customer accounts by recording account information. - Maintain customer records by updating account information in Shopify. - Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. - Maintain financial accounts by processing customer adjustments. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Collaborate with other departments and research to provide the customer with the best solution. - Check and respond daily to the following platforms: - CRM system Gorgias to respond to appropriate tickets. - Shopify for our website storefront. - Amazon Seller Central Messages, incoming orders, and feedback. - Amazon for message response, order confirmation, troubleshooting, feedback, and customer outreach. - Junip for product reviews and customer experience. - Deposco/Launch for orders, replacements, and returns. - Recharge.Launch for shipping claims. - Skio for Customer subscription updates and errors. - Monday.com for department projects. - Slack for company communications. - Gmail for business email. - Meta Desktop Suite for Facebook and Instagram interactions, influencer referrals, comment moderation and customer service solutions. - SocialSnowball for affiliate management and sales tracking. - Klayvio for Customer Email Experience and code creation. - 1Text for Customer Text message experience management. Qualifications - A minimum of 2 years of customer service experience, preferably with a well-known brand or in an e-commerce setting, is preferred. - Proven experience working remotely, demonstrating self-motivation, discipline, and the ability to collaborate effectively with remote teams. - Strong verbal and written communication skills, with an emphasis on phone interactions and accurate documentation. - Knowledge of entomology or pest-related products is a plus. - Sales Experience a plus. - Proficient in Mac systems, Gorgias, Monday.com, and Google Workspace. - Committed to delivering an excellent customer experience with empathy and professionalism. - Detail-oriented, organized, adaptable, and able to remain calm under pressure in a fast-paced environment. - Emotionally intelligent, building authentic customer and team connections. - Willingness to occasionally travel for company events, including an annual team retreat. Benefits - Holiday Pay Benefit: Customer Experience Representatives working partial hours on company-observed holidays will receive 1.5x their regular pay rate. - 5 Days (40 Hours) of Paid Sick Leave Annually.

Job DetailsJob Location: Redding, CA 96003Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $24.00 - $30.00 HourlyJob Category: Supply ChainAbout Us: At Dr. Killigan's, we believe in a safer, more holistic approach to pest management. By Killing Them Softly™, we prioritize well-being, ensuring a home environment that is not only pest-free but also free from harmful chemicals. Join us in our pursuit to redefine pest control, offering plant-powered solutions that empower individuals and families to reclaim their living spaces without compromising on safety or peace of mind. If you're passionate about making a positive impact on homes and the environment, Dr. Killigan's, Inc. welcomes you to be a part of our dedicated team. Employee Job Title: Supply Chain Coordinator Location: Remote (U.S.-based; limited to candidates residing in California, Oregon, or Idaho) Work Authorization: Applicants must be authorized to work in the United States without current or future visa sponsorship Hours: Full-time, Mon - Fri, between 8 am - 4:30 pm PST Reports to: Director of Supply Chain Compensation: Hourly Non-Exempt Job Description: The Supply Chain Coordinator is a full-time, remote role supporting an e-commerce brand’s end-to-end supply chain operations, including inventory management, forecasting, purchasing, production coordination, and fulfillment. This role ensures inventory accuracy and supply continuity across DTC and marketplace channels while supporting cross-functional execution and future growth initiatives. The position reports to the Director of Supply Chain and partners closely with Sales, Finance, Marketing, Operations, 3PL providers, and suppliers. The ideal candidate has experience working in remote environments and across digital supply chain ecosystems within e-commerce organizations. Responsibilities: Inventory Planning & Forecast Support Maintain system-based SKU-level inventory tracking across all sales channels Monitor weeks of supply (WOS), safety stock, and reorder points Support supply and demand planning and monthly S&OP processes Proactively identify stock risks and recommend corrective actions Support and maintain data accuracy across all planning parameters Purchasing & Production Coordination Create and manage purchase orders through the PO lifecycle Track production timelines and maintain accurate ETA reporting Coordinate inbound shipments with FBA, suppliers, freight partners, and 3PLs Support international shipping documentation (DDP/FOB) 3PL & Fulfillment Oversight Monitor daily order flow and fulfillment performance metrics Reconcile inventory discrepancies across systems Coordinate FBA/WFS replenishment and transfer shipments Track freight movements and resolve exceptions Coordinate day-to-day operations with 3PL partners Data, Reporting & Systems Support product development and production timeline Maintain and author spec sheets, GS1 barcodes, technical documents, and Bill of Materials Maintain supply planning dashboards and reporting tools Support forecast accuracy tracking and inventory health reporting Ensure data integrity across ERP, marketplace, and warehouse systems Vendor & Growth Support Maintain supplier documentation and compliance records Support the onboarding of new suppliers or co-packers Support various supply chain SOPs Assist with sourcing research and vendor vetting as the role expands QualificationsQualifications & Competencies: Minimum 3–5 years of experience in inventory, supply chain, or operations coordination Experience with inventory forecasting, purchasing, and fulfillment processes Experience with 3PLs and international shipping documentation (DDP/FOB) Familiarity with product development timelines and technical documentation Knowledge of GS1 barcodes, spec sheets, and Bill of Materials (BOMs) Experience with ERP systems, marketplace platforms, and reporting tools Strong analytical skills and attention to detail for inventory tracking and reporting Excellent communication and collaboration skills with cross-functional teams Ability to proactively identify issues and propose solutions Strong organizational skills and ability to manage multiple priorities Self-motivated and able to work independently in a fully remote environment Ability to travel occasionally as needed, including for an annual company retreat and other business-related travel. Experience working with warehouse management systems (WMS), inventory tracking, or supply chain coordination preferred Benefits: We offer a benefits package designed to support well-being and work-life balance: Paid vacation (varies by role and tenure) 5 days of sick leave annually 5 days of bereavement leave 9 company-observed holidays Wellness reimbursements for chiropractic care, therapy, counseling, dental, and massage Employer-contributed health insurance 401(k) retirement plan (employee-funded) Flexible work options where applicable Company-issued MacBook Annual Company Retreat: Travel will be provided. Attendance is intended to promote connection with colleagues and participation in team-building activities and is voluntary for hourly employees and required for salaried employees. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.