Dossier - Digital competency management

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations • Train customers on the use of the software, including best practices and workflow optimization • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process • Coordinate collaboratively with internal teams to meet project milestones • Ensure a smooth transition from implementation to Customer Success

Role Description Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes. - Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded. - Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing. - Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations. - Train customers on the use of the software, including best practices and workflow optimization. - Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process. - Coordinate collaboratively with internal teams to meet project milestones. - Ensure a smooth transition from implementation to Customer Success. Qualifications - Bachelor's degree - Nursing Informatics degree a PLUS. - 2+ years software implementation experience. - Prior experience in a healthcare or health IT environment strongly preferred. Requirements - Project Management. - Critical thinking and problem-solving. - Strong time management and organization. - Excellent verbal and written communication. - Empathy. - Customer Service mindset and focus. - Curiosity and self-motivation. - Confidence and resilience. Benefits - 401(k). - Unlimited PTO. - Health Insurance. - 100% remote! You can work from ANYWHERE! - Salary Range: $50,000-$60,000 per year.

• Own the full enterprise sales cycle from prospecting through close and expansion • Build and manage a pipeline of large health system opportunities • Develop relationships across clinical, operational, and executive stakeholders • Lead discovery tied to business outcomes (quality, staffing, efficiency, risk) • Run structured deal processes (MEDDICC preferred) • Drive deals forward with clear next steps, mutual action plans, and compelling events • Navigate complex procurement, IT, and implementation processes • Maintain accurate pipeline visibility and deal progression within CRM (HubSpot) • Partner with Customer Success to expand accounts post-sale • Contribute to refining sales strategy as we scale

Enterprise Account Executive – Healthcare (U.S.) Dossier is a healthcare-focused SaaS company with over 25 years of experience helping hospitals build compliant, high-performing workforces. Trusted by leading health systems across the U.S. and Europe, our platform enables more than half a million healthcare professionals to manage and validate competencies in real time. With deep roots in healthcare and a strong international track record, Dossier is becoming a critical system for organizations navigating workforce challenges, regulatory demands, and the shift toward AI-ready data. As we continue to expand across the United States, we are building a high-performing enterprise sales team focused on partnering with large health systems and nursing leadership. The Role We’re hiring a senior Enterprise Account Executive to drive new business and expansion within large health systems across the U.S. This is a true enterprise role, you will own complex, multi-stakeholder deals end-to-end and sell directly into nursing and executive leadership, including Chief Nursing Officers (CNOs), CIOs,CHROs, and Nursing Directors. You will be responsible for engaging large healthcare organizations, understanding their operational and clinical needs, and positioning Dossier’s solutions to deliver measurable impact. You’ll be expected to build pipeline, lead executive conversations, and close $100K+ ACV deals in a highly strategic sales environment. What You’ll Do - Own the full enterprise sales cycle from prospecting through close and expansion - Build and manage a pipeline of large health system opportunities - Develop relationships across clinical, operational, and executive stakeholders - Lead discovery tied to business outcomes (quality, staffing, efficiency, risk) - Run structured deal processes (MEDDICC preferred) - Drive deals forward with clear next steps, mutual action plans, and compelling events - Navigate complex procurement, IT, and implementation processes - Maintain accurate pipeline visibility and deal progression within CRM (HubSpot) - Partner with Customer Success to expand accounts post-sale - Contribute to refining sales strategy as we scale

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations • Train customers on the use of the software, including best practices and workflow optimization • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process • Coordinate collaboratively with internal teams to meet project milestones • Ensure a smooth transition from implementation to Customer Success