Discuss

• Own a $3-5m ARR portfolio of AMER-based accounts • Develop and execute strategic account plans • Assess account health and implement mitigation strategies • Work with stakeholders to define measurable value • Collaborate with teams to drive corrective action • Lead business reviews focused on ROI and business impact • Identify and drive expansion opportunities • Make data-driven decisions for customer outcomes • Contribute insights to Customer Success global strategy • Travel ~10% for key on-site meetings and events

• Define and execute the Discuss roadmap aligned with company strategy • Oversee architecture decisions and ensure platform scalability, reliability, and security on AWS • Drive modernization efforts across our PHP and Node.js/TypeScript codebases • Establish and refine engineering standards, code quality practices, and development workflows • Manage technical debt strategically while maintaining delivery velocity • Champion the adoption of AI-powered tools and workflows to accelerate development velocity • Lead, mentor, and develop a team of ~20 engineers across multiple teams • Own hiring, performance management, retention, and team structure decisions • Foster a collaborative engineering culture with strong psychological safety • Build career development frameworks and growth paths for engineers at all levels • Partner with Product to scope, prioritize, and deliver against quarterly and annual goals • Implement effective agile processes that balance speed with quality • Own engineering metrics and drive continuous improvement in delivery predictability • Manage engineering budget and resource allocation • Collaborate with executive leadership on company strategy and technical investments • Work with Customer Success and Support to ensure operational excellence • Coordinate with Security and Compliance on platform requirements