A.N. Deringer, Inc.

Role Description This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. - Serves as the customer service liaison between the company and the customer(s) - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns - Builds relationships with customers - Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases and reports) - Tracks and traces shipments - Communicates and corresponds with CBP and the various PGAs to resolve routine issues - Cross-trains in additional responsibilities - Handles confidential information - Has experience specific to client submission requirements and clearance of specific commodities - Opens files, enters notes, information and document requests in corporate systems - Reviews documentation or issues documents to meet government regulations and carrier regulations - Converts and verifies shipment weight, volume and foreign currency - Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed - Communicates with specific offices, departments, and teams on all issues affecting customs brokerage - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc. - Maintains communication with customers, carriers and vendors - Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination - Coordinates pick-ups and invoices files - Stays up-to-date on regulations, laws, guidelines and Deringer requirements - Acts as a resource to internal and external clients - Handles accounting processes accurately and in a timely manner - Performs additional duties as assigned by management Qualifications - 2+ years of experience in customs brokerage - Previous logistics experience - Proficiency in Microsoft 365 Requirements - Experience in CMUS or Cargowise (preferred) - Experience working at a CHB firm (preferred) Benefits - Comprehensive health, dental, and vision plans - Many excellent voluntary health and wellness benefits - Generous paid time off, including paid holidays - Promotes flexibility in your work environment to assure a positive integration of work and life Competencies - Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. - Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. - Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. - Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Role Description The Engagement Partner is responsible for leading and coordinating initiatives that enhance colleague engagement, experience, and retention across the organization. This role focuses on programs that support our culture, core values, and overall wellness strategy. Working closely with the Director of Human Resources and leadership, the Engagement Partner supports the execution of organizational strategies and action plans through clear, consistent communication and effective project management. - Partner with HR, Talent Acquisition, Learning & Development, key stakeholders, and colleagues to identify, implement and execute engagement strategies and action plans aligned with organizational priorities. - Coordinate and support the execution of colleague engagement and wellness initiatives, ensuring consistency and impact across the organization. - Analyze data from colleague engagement surveys and related insights; translate findings into actionable recommendations and measurable improvements. - Develop and deliver clear, engaging colleague communications related to engagement initiatives, wellness programs, benefit updates, and organizational announcements. - Facilitate the engagement committee, wellness committee, and focus groups to drive initiatives and improve outcomes. - Build strong internal and external relationships; support vendor vetting, recommendations, and ongoing vendor management. - Research and compile internal and external best practices; share insights and recommendations to address engagement and areas of opportunity. - Conduct three-month, six-month, and additional check-ins with new hires; report trends, best practices, and opportunities for improvement. - Develop, implement, and support wellness strategies and programs. - Support Predictive Index (PI) programming, including acquiring and maintaining certification, partnering with Learning & Development on training and best-practice guidance with leaders. - Support wellbeing, recognition, and professional development initiatives, including collaboration with external consultants. - Provide cross-functional backup support across HRIS, payroll, and benefits administration. - Manage projects from planning through execution, including timelines, coordination, and outcomes. - Assist with special projects, cross-functional initiatives, and expanded responsibilities as assigned. Qualifications - High School Diploma or GED required - Predictive Index Certification preferred - Minimum of three years of business, HR, or administrative experience with demonstrated project coordination responsibilities - Mid-level working knowledge of colleague benefits, labor laws (including multi-state), and distributed workforces (remote and in-person) - Experience supporting engagement, wellness, or learning initiatives preferred Requirements - Proficiency in Microsoft Office (Word, Excel, PowerPoint) - Experience with HRIS, preferably UKG - Experience with Canva or similar design tools preferred - Strong project management and organizational skills with the ability to meet deadlines - Demonstrated ability to lead and influence without formal authority - Exceptional written and verbal communication skills - Strong attention to detail and visual presentation - Excellent interpersonal and stakeholder management skills - Ability to analyze and handle sensitive data with confidentiality - Adaptable, collaborative, and comfortable managing multiple priorities - Experience with colleague relations and foundational legal knowledge Benefits - The salary range of compensation for this position is $60,000-$75,000 based on experience and education. - Remote Position (Preferably driving distance to St. Albans, VT) - A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. - Generous paid time off, including paid holidays. - Promote flexibility in your work environment to assure a positive integration of work and life. Competencies - Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. - Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. - Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. - Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role with training aligned to Eastern Standard Time. It is a Monday through Friday, 8:00AM to 5:00PM schedule. This position is responsible for the professional handling of the company’s duty drawback process, including the preparation, review and filing of claims, and working with the company’s internal systems and databases to identify and capitalize on additional drawback opportunities. Job Responsibilities: - Obtains all documentation from clients and/or their suppliers for the accurate completion of drawback claims and special privilege applications in compliance with Customs regulations. - Analyze client records and data to formulate the process by which drawback claims will be prepared and filed. - Use project management skills to develop and maintain multiple drawback projects. - Develop and use spreadsheets and databases extensively for manipulation of client data and other internal functions. - Assist U.S. Customs officials in obtaining documentation required for desk audits. - Work independently on special projects. - Produce and maintain detailed record keeping for all stages of client development and claim processing. - Stay up-to-date on all Customs and procedural changes. Cross-trains in additional responsibilities. - Performs additional duties as assigned by management. Required Qualifications: - Highschool Diploma or GED - Experience with data analysis systems i.e. Excel, Python, Power BI etc. Preferred Qualifications: - Basic understanding of accounting principles and inventory tracking - Familiar with Customs Brokerage or Customs Exports The salary range of compensation for this position will be $50,000-$60,000 based on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role that follows a Sunday through Thursday, 10AM to 7PM Eastern Standard Time schedule. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. Job Description: - Serves as the customer service liaison between the company and the customer(s) - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers - Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs. - Traces shipments and re-routes freight accordingly. - Communicates and corresponds with CBP and the various PGAs to resolve routine issues. - Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties. - Cross-trains in additional responsibilities. - Handles confidential information. - Has experience specific to client submission requirements and clearance of specific commodities - Opens files, enters notes, information and document requests in corporate systems - Reviews documentation or issues documents to meet government regulations and carrier regulations - Convert and verify shipment weight, volume and foreign currency - Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed - Communicates with specific offices, departments, and teams on all issues affecting customs brokerage - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. - Maintains communication with customers, carriers and vendors - Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination - Coordinates pick-ups and invoices files - Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. - Handles accounting processes accurately and in a timely manner - Performs additional duties as assigned by management. Required Qualification: - High school Diploma/GED - 1+ year(s) of Customs brokerage experience - Previous experience keying customs entries Preferred Qualification: - Previous ocean and air experience - Previous PGA experience The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. Job Responsibilities: - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. - Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry - Discusses and sells our various services with current clients and Operations to resolve issues as they pertain to Customs - Works with Customs and PGA’s to resolve problems - Provides written and oral instructions to direct reports; assigns duties and reviews work for accuracy and conformance to the Company’s policies and procedures - Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs. - Assists subordinates as needed to complete the work of the department - Stays up-to-date on all customs and Deringer procedure changes - Manage aging/unresolved audits, communicating status as needed to managers and employees, to ensure completion and provide guidance and consultation as needed to help resolve issues - Provide coverage for CHB operations when staffing needs arise throughout the region Perform routine and periodic Relationship Reviews, in coordination with Key Account Managers and our Sales team - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers - Covers for team lead when necessary - Performs additional duties as assigned by management. Required Qualifications: - High school diploma/GED - 3+ of recent customs brokerage experience Preferred Qualifications: - Certified Customs Specialist - Previous supervisory experience The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role supporting a Monday through Friday, 8:00AM to 5:00PM Central Standard Time schedule. This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders. Job Responsibilities: - Serves as the customer service liaison between the company and the customer(s) - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers - Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States - Has experience specific to client submission requirements and clearance of specific commodities - Opens files, enters notes, information and document requests in corporate systems - Reviews commercial invoice for proper information - Reviews documentation or issues documents to meet government regulations and carrier regulations - Convert and verify shipment weight, volume and foreign currency - Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed - Communicates with specific offices, departments, and teams on all issues affecting customs brokerage - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. - Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc. - Maintains communication with customers, carriers and vendors - Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination - Coordinates pick-ups and invoices files - Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. - Handles accounting processes accurately and in a timely manner - Ensures email and telephone calls are promptly and professionally answered - Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company - Other duties as required and assigned - May be required to successfully complete the following courses within twelve months: - IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods. Required Qualification: - High school Diploma/GED - 3+ years of Customs brokerage experience - Previous experience keying customs entries - Previous experience with PGAs i.e. FDA, LACEY, EPA etc. The hourly range of compensation for this position is $19.00-$24.00 Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role supporting Eastern Standard Time. The schedule will be Sunday 8:00AM to 5:00PM and Monday through Thursday from 10:00AM to 7:00PM. This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders. Job Responsibilities: - Prepares important documents for customs (i.e. bonds, bills, classify/release and reports), including OGAs. - Produces relative documentation to secure the release of import consolidations from carriers; handles all turnover documents to other brokers, as well as internal transfer and in-bond movements. - Manages all turnover documentation for other brokers, along with internal transfers and in-bond movements. - Handles confidential information. - Cross-trains in additional responsibilities. - Performs additional duties as assigned by management. May be required to successfully complete the following courses within twelve months: IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods. Required Qualification: - High school Diploma/GED - 1+ year(s) of Customs brokerage experience - Previous experience keying customs entries Preferred Qualification: - Previous ocean and air experience - Previous PGA experience The hourly range of compensation for this position is $19.00-$24.00 Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role that follows a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. Job Description: Serves as the customer service liaison between the company and the customer(s) Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs. Traces shipments and re-routes freight accordingly. Communicates and corresponds with CBP and the various PGAs to resolve routine issues. Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties. Cross-trains in additional responsibilities. Handles confidential information. Has experience specific to client submission requirements and clearance of specific commodities Required Qualifications: High school diploma/GED Proficiency in Microsoft Excel i.e. mapping, pivot tables, etc. 3+ years of experience keying entries Previous experience working for a Customs Brokerage Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities.  Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.