Denver Health

• Perform telephone triage under conditions that may be demanding, stressful and repetitious. • Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. • Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. • Documents symptoms/complaints, nursing assessment, advice and patient/caller response. • Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. • Collects patient health data in order to identify relevant and unique patient/caller needs. • Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. • Evaluates care advice for appropriateness for age of patient/caller. • Differentiates normal from abnormal findings, including potential problems. • Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. • Acts appropriately in critical situations. • Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. • Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. • Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. • Acts as resource for other staff. Provides feedback to supervisors as appropriate. • Analyzes assessment data to determine most appropriate guideline selection for patient/caller. • Documentation is clear and concise and reflects Nursing assessment and care advice given. • Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. • Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. • Integrates quality improvement activities into practice. • Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. • Integrates QA audit findings into practice. • Recognizes self-learning needs and plans to meet them. • Incorporates new knowledge obtained into practice.

Registered Nurse, Utilization Coordinator - Hybrid - Must Reside in Colorado Location: Administrative Offices - 601 Broadway, Denver, CO 80203 Full time Job Description: We are recruiting for a mission-driven Registered Nurse, Utilization Coordinator - Hybrid - Must Reside in Colorado to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department REVENUE INTEGRITY Job Summary Under general supervision, the RN Utilization Review Coordinator will facilitate the appropriate status and level of care. This includes all commercial insurance, Medicare, Medicaid and self-pay. These will be reviewed on a cadence defined in the specific workflow. All Reviews will be done to ensure compliance with all state, federal and third-party payors. They will communicate daily and as needed to the RN Care Coordinator, Clinical Social Worker and healthcare teams. Essential Functions: - Status and Level of Care Management • Manages observation status patients to determine appropriateness for discharge or conversion to inpatient admission using approved medical necessity criteria continually throughout the observation stay • Conducts medical necessity reviews on all inpatient admissions, transfers and continued stay patients using approved medical necessity criteria daily • Initiates Condition Code 44 process when applicable • Works with the Clinical Documentation Improvement Specialists and physicians to identify opportunities to improve the accuracy of the documentation as well as identify the working MSDRG and associated geometric mean length of stay • Conducts proactive medical necessity review of cases being referred from the Emergency Room, PACU, transfers and direct admissions from physician offices to ensure appropriate status and level of care placement , as assigned • Uses the criteria software application to document results of criteria application according to the documentation policy, i.e. MCG criteria application, length of stay assignments and variance documentation, etc. • Initiates Physician Advisor referrals for any cases not meeting criteria for the level of care • Ensures compliance with all state, federal and payor medical necessity and certification requirements (40%) - Utilization Review for Insurance Companies • Documents clinical information as required for insurance company certification according to required payor timeframe standards • Works collaboratively with the Clerical Support Staff to ensure all insurance reviews are received by the insurance company and a disposition response is received • Documents all insurance certification activities in the assigned locations according to the department documentation standards (40%) - Compliance • Ensures compliance with all applicable state and federal regulatory requirements as well as the insurance company rules such as Patient Choice, Important Message from Medicare #2, Condition Code 44, insurance certification processes, etc. • Maintains compliance with established hospital policies, procedures, objectives, safety, environmental and infection control guidelines • Protects Patient Rights as they pertain to the ethical and legal issues of confidentiality during the case management process (20%) Education: - Associate's Degree Completion of a nursing education program that satisfied the licensing requirements of the Colorado State Board of Nursing for Registered Nurses. Required Work Experience: - 1-3 years Three years clinical experience in a hospital, acute care, home health/hospice, direct care or case management required. Required Licenses: - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Knowledge, Skills and Abilities: - Bilingual in English/Spanish preferred. - Knowledge and understanding of case management/coordination of care principles, programs, and processes in either a hospital or outpatient healthcare environment. - Effectively collaborate with and respond to varied personalities in differing emotional conditions, and maintain professional composure at all times. Strong customer service orientation and aptitude. - Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. - Ability to communicate verbally and in writing complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others. - Microsoft Office Suite required. - Experience with windows-based computer programs and ability to use computer for data analysis and data display required. - Prefer experience with Medical Management platforms used to document care coordination services. Shift Work Type Regular Salary $77,400.00 - $116,100.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

• Under minimal supervision coordinates, monitors and maintains Medicare, Medicaid and Dental Plans enrollments for the Medical Staff and Advanced Practice Providers • Ensures compliance with the accrediting and regulatory agencies (i.e., TJC, NCQA, and CMS) in regards to credentialing while developing and maintaining a working knowledge of the statues and laws • Coordinates and facilitates the enrollment of professional providers with various payers for professional services and governmental reimbursement through Medicare and Medicaid • Reviews provider credentialing and/or recredentialling/revalidation data for accuracy based on licensing requirements and various insurer and government payer requirements • Completes timely application processes based on payer and government specific formats • Continually follows up on enrollment and/or recredentialling/revalidations statuses until complete • Maintains systems/applications used in the enrollment processes • Completes provider payer enrollment/credentialling and recredentialing with all identified payers in a timely manner • Handles highly sensitive and confidential information regarding professional providers • Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified • Maintains positive working relationships with providers • Plays an active role in explaining and informing providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes • Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc • Identified and resolved problems with primary source verification elements by interpreting, analyzing, and researching data • Proactively obtains updated provider credentialing data prior to expiration • Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions • Completes all additions, updates, and deletions • Supports new provider onboarding processes related to enrollment • Provides updates to on-site practice management staff and others with any changes to requirements for credentialing individual providers based on government and commercial payer credentialing processes • Proactively communicated any changes regarding contracting as it relates to enrollment and operations • Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc. • Develops databases and spreadsheets for tracking organization providers • Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management

• The Coder I reviews medical record documentation to abstract and assign diagnoses, procedures, and modifiers. • Provides feedback regarding documentation and coding issues. • Utilizes software applications and coding references to perform coding related tasks. • Completes required coding training or other assigned coding instruction. • Participates in departmental coding meetings, trainings, and roundtables. • Maintains current coding credential(s). • Assists in the creation, evaluation, updating, and ongoing review of Desk Procedures for assigned areas.

Role Description We are recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join our team! Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment. - Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. (20%) - Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. (20%) - Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%) - Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%) - Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%) - Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%) - Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%) Qualifications - High School Diploma or GED Required - 1-3 years of customer service or healthcare experience Required Requirements - Familiar with a variety of healthcare concepts, practices, and procedures. - Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. - Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. - Knowledge of Commercial Insurance referral and authorization process is preferred. - Ability to perform basic math. - Able to type 40wpm. - Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Benefits - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Role Description We are recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area to join our team! Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment. Essential Functions: - Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. (20%) - Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. (20%) - Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%) - Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%) - Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%) - Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%) - Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%) Qualifications - High School Diploma or GED Required - 1-3 years of customer service or healthcare experience Required Requirements - Familiar with a variety of healthcare concepts, practices, and procedures. - Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. - Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. - Knowledge of Commercial Insurance referral and authorization process is preferred. - Ability to perform basic math. - Able to type 40wpm. - Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

• The Coder IV reviews medical record documentation to abstract and assign diagnoses, procedures, and modifiers for statistical classification and reimbursement purposes. • This includes, but is not limited to, various coding assignments under the direction of Coding Management. • Provides feedback regarding documentation and coding issues. • Utilizes software applications and coding references, including electronic, to perform coding related tasks. • The Coder IV maintains an understanding of and ensures compliance with, all applicable Official Coding Guidelines. • This position requires advanced experience and judgment to plan and accomplish goals. • Proficiency in ICD-10-CM diagnosis coding and PCS, including DRG coding required. • Experience with writing physician queries required. • Meets or exceeds the minimum coding productivity standard for the type of coding performed. • Submits a fully completed and accurate production log weekly in a timely manner. • Meets or exceed the minimum coding accuracy rate of 95%. • Works as a member of a coding team for the successful benefit of the department and DHHA.

• Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. • Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. • Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment • Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. • Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. • Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. • Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. • Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. • Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. • Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications.

Role Description We are recruiting for a mission-driven Nurse Advice Line (Remote but must live in Denver Metro Area) to join our team! Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. Essential Functions: - Collects patient health data to identify relevant and unique patient/caller needs. - Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. - Evaluates care advice for appropriateness for age of patient/caller. - Differentiates normal from abnormal findings, including potential problems. - Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. - Acts appropriately in critical situations. - Identifies unique learning needs of patient/caller and participates in their education through care advice. - Assesses for signs of abuse and makes appropriate referrals. - Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. - Acts as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. - Acts as resource for other staff and provides feedback to supervisors as appropriate. - Analyzes assessment data to determine most appropriate guideline selection for patient/caller. - Documentation is clear and concise and reflects nursing assessment and care advice given. - Performs QI/documentation/audio audits. - Advises appropriate disposition for guideline selection for patient/caller. - Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller using appropriate Nursing Judgment. - Integrates quality improvement activities into practice. - Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. - Integrates QA audit findings into practice. - Recognizes self-learning needs and plans to meet them. - Incorporates new knowledge obtained into practice. Qualifications - Associate's Degree Required - 1-3 years of recent nursing experience Required - BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Requirements - Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required. - Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required. - Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required. - Ability to respond appropriately to emergency situations required. - Ability to apply nursing principles, practices and techniques required. - Ability to exercise initiative and judgment in selecting proper treatment required. - Ability to use computers and computer systems required. - Bilingual skills preferred. - Computer skills required. Benefits - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

• Support educational needs of front desk, scheduling, and registration staff. • Design, develop, and deliver communication and education for users of Epic (the electronic health record (EHR) used at Denver Health). • Create and maintain documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning). • Monitor training program effectiveness, review and evaluate work, and offer performance reports. • Documentation, materials creation and maintenance - Design, develop, track, evaluate, improve and maintain training curriculums, eLearning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, etc. based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software. • Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities. • Research system updates in vendor tools to identify education and change management opportunities and risks. • Deliver content that meets the needs of a broad spectrum of adult learners. • Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions. • Use Learning Management System (LMS) to deliver training and to track and report results. • Regularly analyze work to identify opportunities to improve. • Support the educational development of best practices. • Communication, facilitation and presentation - Deliver content — Lead classes and labs, make formal and informal presentations to leadership, team members and end users. • Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. • Project Management - Manage timelines, resources, and milestones of assigned projects. Communicate training plans to project manager and stakeholders. • Liaise, rounding, help tickets and At The Elbow (ATE) support - Act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication. • Work tracking and documentation - Use problem/request tracking tools to keep documentation current on all assigned tasks. Complete work status and time allocation documentation. • Maintenance and improvements - Follow standards and expectations for annual review and update of all content: Job aids and tipsheets, curriculum, training environment build, content on LMS, etc. Using available data, analyze value of current offerings and identify opportunities to improve. • Learning and uptraining - take classes, pass tests, shadow users and become a workflow expert for the Epic applications you are assigned to learn. Complete assigned and required proficiency for Epic assigned applications and certify in the application.