Delta Medical Systems

• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports • Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Perform necessary administrative duties accurately. • Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites. • Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications. • Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates. • Keep service call notes and status updated throughout the call. • Enlist help if needed. • Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus). • Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures. • Maintain on‑call and calibration commitments per schedules. • Proactively seek product knowledge, service knowledge, and training. • Complete office paperwork, parts management, and dispatch requirements accurately and timely. • Comply with all company policies and procedures. • Communicate customer requests/feedback to appropriate personnel to improve quality of service. • Communicate all sales and service leads to the appropriate AE or Service Manager. • Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system. • Support Delta Medical Systems quality policy through compliance with quality management system documentation. • Comply with and adhere to all customer site requirements, which may include certain vaccinations. • Perform other duties as assigned by supervisor.

• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports • Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Perform necessary administrative duties accurately • Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites • Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications • Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates • Keep service call notes and status updated throughout the call • Enlist help if needed • Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus) • Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures • Maintain on‑call and calibration commitments per schedules • Proactively seek product knowledge, service knowledge, and training • Complete office paperwork, parts management, and dispatch requirements accurately and timely • Comply with all company policies and procedures • Communicate customer requests/feedback to appropriate personnel to improve quality of service • Communicate all sales and service leads to the appropriate AE or Service Manager • Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system • Support Delta Medical Systems quality policy through compliance with quality management system documentation • Comply with and adhere to all customer site requirements, which may include certain vaccinations • Perform other duties as assigned by supervisor