Dunlap Bennett & Ludwig

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dunlap Bennett & Ludwig is seeking an enthusiastic and detail-oriented Collections Clerk to join our finance team. In this role, you will primarily focus on contacting clients to collect payments and provide excellent customer service. If you have experience in customer service or call center and are comfortable making phone calls, we encourage you to apply! - Communicate professionally with clients via phone and email to collect payment terms and resolve issues related to past-due accounts. - Provide clear and accurate updates on the status of accounts. - Maintain detailed notes on client’s interactions and payment arrangements. - Collaborate with team members to ensure smooth resolution of overdue accounts. - De-escalate client concerns on billing matters. - Data entry of accounts receivable by recording payment transactions. - Performs other related duties as assigned. Qualifications - Preferred: Two years of debt collection, phone customer service, or finance experience. - Excellent verbal and written communication skills. - Strong organizational skills and the ability to prioritize tasks efficiently. - Comfortable making high-volume calls and payment arrangements. - Ability to handle challenging conversations professionally. Requirements - Pay Range: $18.00 – $20.00 per hour (based on experience). - Hours: 20 to 25 hours per week. - Schedule: Flexible but require collection calls to be made between 9:00 AM and 5:00 PM EST, Monday through Friday. - Location: 100% Remote. Company Description Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our client’s demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience. Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify.

• Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication. • Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns. • Act as liaison between clients and attorneys, ensuring seamless communication and service. • Answer phones professionally, direct callers to appropriate personnel and attorneys. • Meet personal and Client Service team targets and call handling quotas.

• Conduct phone consultations to advise clients on a variety of basic general practice issues.