Dakota Software

• Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources • Project manage client onboarding to successful outcomes, accelerating the time they begin finding value • Engage with client stakeholders to understand the client's business goals and objectives • Collaborate with the Business Analyst to determine a solution to client request and project approach • Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones • Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites • Resolve issues and roadblocks by facilitating communication, gathering additional information, and clarifying requirements • Manage and facilitate project communications to stakeholders and project team members • Identify and manage project risks, and work with clients to avoid or minimize impact • Drive early adoption, setting KPIs and success metrics • Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features • Mine current customer relationships for up-sale possibilities, expansions and renewals • Accurately forecast sales projections and the value of deals

• Conduct research to identify new leads and target accounts • Engage prospects by phone, email and social media to generate interest in Dakota’s software products and services • Qualify leads and prospects by identifying and documenting specific needs relative to Dakota's product offering • Develop new business opportunities by securing initial meetings for Account Executives with qualified decision makers • Stay up-to-date on industry trends and developments through web research (trade journals, newsletters, blogs, etc.), trade-shows, webinars, and educational meetings • Act as an ambassador of Dakota when engaging with clients and prospects