Cypress.io

Role Description The Community Growth Manager will lead engagement across the Cypress ecosystem, nurturing and growing our existing community programs, and building relationships across the broader developer and QA landscape. This role sits on the Developer and Customer Experience team and works at the intersection of community building, ecosystem partnerships, and developer marketing. The person in this role will be the connective tissue between our community and our internal teams, ensuring that what we build reflects the genuine needs of the people who use Cypress while helping Cypress show up meaningfully wherever developers and quality practitioners gather. Compensation: $130,000–$150,000/year What You'll Do - Grow the Cypress community through targeted outreach, activation campaigns, and partnerships that expand our reach into new audiences across the developer and QA ecosystem. - Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time. - Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow. - Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach. - Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active. - Work closely with the Director, Developer & Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets. - Act as a bridge between our community and internal teams, surfacing insights, feedback, and emerging trends to product, marketing, and customer success stakeholders. - Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported. - Track and analyze engagement data across community programs and initiatives, building the reporting frameworks and metrics — including activation rates, content pipeline contribution, and community-qualified leads — that connect community health to business outcomes and guide strategic decisions. Who You Are - Team player: You collaborate openly, lead with integrity, and actively create opportunities to work cross-functionally and transparently with others. - Highly organized: You manage multiple priorities simultaneously, keep the big picture in view, and handle the details with care. - Self-driven: You hit the ground running once you know your goals, iterate quickly, and make sound decisions without waiting for perfect conditions. - Creative: You are energized by trying new things and finding fresh ways to make programs more interesting, relatable, and fun. - Accountable: People trust you to follow through, own your decisions, and do what you say you will do. - Community mindset: You lead with compassion and inclusivity, celebrate diversity, and bring empathy to every interaction. - Ecosystem thinker: You see community as a living network and know how to identify adjacent spaces, cultivate partnerships, and build bridges that create value on both sides. - Impact-oriented: You think beyond participation counts to the real outcomes your programs create, and you use that lens to prioritize and measure your work. - Data enthusiast: You gather and interpret data naturally, and use it as a foundation for building initiatives and solving problems. Your Skills & Experience - 3–4 years of community management experience within a developer tools, open source, or technical SaaS context. - Demonstrated success owning community programs and initiatives, including ambassador or advocate programs, with measurable outcomes. - Experience building and managing external relationships with communities, partners, or ecosystem organizations beyond internal program management. - Comfort working cross-functionally with Marketing, Customer Success, and other internal teams. - Genuine understanding of developer culture and what earns trust in technical and open source spaces. - Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact. - Strong interpersonal skills and a genuine talent for building relationships across a wide range of people and organizations. - Excellent verbal and written communication skills. - Moderation experience would be ideal, but is not required. Benefits - Own a function with real scope: You will be a team of one with direct access to leadership, meaningful autonomy, and the ability to shape community strategy from the ground up — with a clear path to grow the team as the function scales. - Work where community actually matters: Cypress was built on open source and our community is not a marketing afterthought — it is core to how we grow, improve, and earn trust. - Grow alongside the product: As Cypress expands, this role grows with it, with a clear path for career development and increasing scope over time. - Collaborate with people who care: Our Developer and Customer Experience team sits at the center of how Cypress shows up for our users, and we take that seriously. - Fully remote with a strong culture: We are a distributed team that operates on trust, transparency, and a genuine respect for the developers we serve.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Solutions Engineer at Cypress, you will be responsible for owning the technical success of both net new and expansion opportunities, as well as the long-term value realization of the accounts you support. You will partner closely with Account Executives and Account Managers to guide customers from early qualification and discovery through deal close, adoption, and expansion. You’ll be accountable for the quality of deals you help close and the durability of the value delivered post-sale. This role is designed for someone who is excited to: - Own outcomes and set strategy - Progress business-level conversations with deep technical credibility and understanding of prospect motivations - Operate with autonomy, judgment, and velocity in a small, highly visible team What You’ll Do - Own Technical Success Across the Customer Lifecycle - Own technical success end-to-end across the customer lifecycle, from discovery through expansion - Lead the technical strategy and execution for the opportunities and accounts you support - Lead technical discovery to inform deal strategy, ensure solutions are viable and adoptable, and identify risks early - Design and deliver customized demos, solution workshops, and technical evaluations (POCs/trials) with clear success criteria - Act as a strong customer and prospect advocate, driving momentum, responsiveness, and internal alignment to deliver outcomes - Drive Revenue Outcomes (Net New + Expansion) - Partner with AEs on net new deals, owning the technical motion from discovery through close and driving opportunities forward with clarity and momentum - Support expansion opportunities by identifying new use cases, products, and growth paths - Maintain continuity from pre-sale into post-sale to turn deals into durable, expandable revenue - Think and execute creatively, bringing differentiated solutions that resonate with customers and prospects - Operate as a Strategic Partner - Act as a trusted advisor to AEs and AMs, bringing credible technical and business presence to customer conversations - Know when to stay at the business-outcome level and when to go deep technically - Translate product knowledge into business outcomes, with strong follow-through and clear next steps - Help Build and Shape the Function - Set the bar for Technical Solutions Consulting at Cypress by contributing to playbooks, demo standards, and validation frameworks - Act as a go-to resource for specific product areas while remaining a generalist across the platform - Own the feedback loop with Product and Engineering using real customer usage and deal learnings What Success Looks Like - Deals you support close more predictably, with measurable impact on net new ARR, expansion ARR, and retention - Customers you support adopt successfully, expand over time, and become product advocates who advance in QA maturity - Strong demo-to-next-step conversion and technical validation success rates Qualifications - 3+ years in a Solutions Engineer, Solutions Consultant, Sales Engineer, Solutions Architect, or equivalent customer-facing technical role - Strong technical foundation in JavaScript, modern web application architecture, testing workflows, and CI/CD pipelines - Ability to independently design, deliver, and adapt highly customized demos and technical conversations using clear, compelling storytelling - Sound judgment around when to simplify concepts versus when to go deep technically - Ability to manage multiple concurrent opportunities and accounts with strong ownership and prioritization - Excellent written and verbal communication skills Preferred Skills & Experience - Experience selling to developer or highly technical audiences - Familiarity with modern frontend frameworks (React, Angular, Vue) - Experience with tools such as Salesforce, Outreach, GitHub, CircleCI, or GitHub Actions - Experience in a high-growth SaaS environment Why This Role - High-impact, high-ownership position with visibility across Revenue and Product - Opportunity to help define how Solutions Consulting works at Cypress - Clear expectations and accountability - Direct influence on both deal outcomes and long-term customer value - Fully remote, collaborative culture with trust and autonomy Compensation - Base: $95,000 – $115,000 - Variable target (25%): $31,500 – $38,500 - Estimated OTE: $126,500 – $153,500 Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply! We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community. The Role As a Support Engineer at Cypress, you will help developers succeed with Cypress across both the Test Runner (App) and Cypress Cloud. This role goes far beyond answering questions. You will investigate complex technical issues, reproduce bugs, analyze CI pipelines, and work cross-functionally with Engineering, Product, and Revenue teams to drive durable outcomes for customers. Support Engineers are expected to own problems end to end, recognize patterns across customer issues, and act as trusted technical advisors to the developers and teams they support. What You’ll Do Own technical support cases from initial intake through resolution or escalation, maintaining context across asynchronous communication. Reproduce and debug complex issues by isolating minimal test cases across local and CI environments. Apply sound technical judgment to distinguish between product bugs, expected behavior, configuration issues, and feature requests. Develop deep expertise in the Cypress Test Runner and Cypress Cloud, including configuration, authentication, performance, CI/CD workflows, and integrations. Troubleshoot CI failures and modern web stacks using browser DevTools, network analysis, logs, and test code. Communicate clearly and empathetically, translating complex technical findings into audience-appropriate explanations. Triage and prioritize incoming cases based on urgency, impact, and complexity. Identify patterns across customer issues and advocate internally for product, documentation, or process improvements. Partner with Engineering and Product to escalate bugs with clear reproduction steps and impact analysis. Improve documentation quality by creating pull requests informed by real customer needs. Contribute to internal runbooks and knowledge bases to capture common issues and proven resolutions. Required Skills and Experience Strong empathy and a customer-first mindset. Solid experience with JavaScript, modern web applications, and testing workflows. Working knowledge of version control systems and common hosts (e.g., GitHub, Bitbucket). Comfort troubleshooting across macOS, Windows, and Linux environments. Experience working in terminal-based workflows. Ability to reason through incomplete information and determine effective next steps. Excellent written communication skills in asynchronous, text-first environments. Strong attention to detail and accuracy in technical investigation. Demonstrated follow-through and ownership, seeing issues through to resolution. Ability to triage and prioritize work based on impact and urgency. A customer advocacy mindset, with the ability to build trust and credibility as a technical advisor. Preferred Skills and Experience Experience supporting developer-facing SaaS products. Familiarity with CI/CD systems such as GitHub Actions, CircleCI, Jenkins, or similar. Experience with modern frontend frameworks and tooling (React, Vite, Webpack). Experience contributing to open source projects or reviewing pull requests. Experience in a manual QA or test automation role. Interest in customer-facing technical work within a Developer Experience organization, including customer education, enablement, and long-term adoption. Why Cypress High-impact role with direct influence on product quality and customer success. Clear ownership and autonomy in a fully remote environment. Close collaboration with Engineering, Product, and Revenue teams. Opportunity to grow into broader customer-facing technical roles over time. Culture rooted in trust, curiosity, and respect for developers. This position is eligible to be hired virtually. Candidates must be authorized to work in the US. Base Salary range 80k-95k Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply! We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.