Curio Group

Role Description We are seeking an experienced Learning Design Consultant based in the United Kingdom to support the delivery of high-quality learning design projects across our client portfolio. The consultant will work closely with Curio’s Learning Services team and client stakeholders to design and deliver impactful, learner-centred experiences across higher education and corporate learning contexts. Please note: This is a contract position engaged on a project-by-project basis. Key Responsibilities - Partner with Curio project teams and clients to design and develop high-quality online learning experiences. - Apply pedagogical expertise to the design of curriculum, learning activities, and assessments across a range of disciplines. - Collaborate with subject matter experts, academics, and stakeholders to co-design effective and engaging learning solutions. - Contribute to the delivery of multiple concurrent projects, ensuring outputs meet agreed timelines, quality standards, and client expectations. - Produce high-quality student-facing content aligned to relevant frameworks (e.g. UK higher education standards). - Provide input into learning design strategy, innovation, and continuous improvement across projects. - Work effectively in a distributed team environment using digital collaboration tools. - Identify risks or challenges within projects and proactively contribute to solutions. Qualifications - Demonstrated experience (typically 5+ years) in learning design within higher education, online learning, or corporate learning environments. - Strong experience designing and developing online and blended learning content. - Solid understanding of learning theories, pedagogy, and their application in digital environments. - Experience working with learning management systems (e.g. Canvas, Moodle, Blackboard) and digital learning tools. - Excellent stakeholder management and communication skills, with the ability to work effectively with academics and senior client stakeholders. - Strong organisational skills and ability to manage competing priorities across multiple projects. - High level of written communication, with experience producing clear, engaging learner-facing materials. - Ability to work independently while contributing to a broader project team. Desirable - Postgraduate qualification in education, learning design, or a related field. - Experience working with UK or European higher education institutions. - Exposure to EdTech tools, interactive media, or innovative digital learning approaches. - Experience contributing to proposals or early-stage solution design. Working Arrangement - UK-based (remote), with potential collaboration across time zones. - Engagement is contract-based and project-driven, with flexibility depending on project scope and availability. - Opportunities for ongoing work across multiple projects based on performance and business needs. Work Health and Safety Responsibilities - Take reasonable care for own health and safety. - Take reasonable care for the health and safety of others. - Comply with any reasonable instruction. - Cooperate with any reasonable policies and procedures. - Promote health and safety in all work activities.

Role Description The Senior Client Director, UK & Europe, is a senior, client facing leader who owns a portfolio of enterprise accounts and commercial outcomes across all Curio products and services. The primary objectives are to protect and grow recurring revenue through renewals and cross sell, to ensure clients receive excellent operational delivery, and to coordinate across product, delivery and People and Culture (P&C) so that multi product programmes run smoothly and on time. Please note: This is a remote and part-time position (requiring 2-3 days per week) and may require you to attend onsite client meetings. Key Responsibilities - A. Commercial ownership - Act as the named senior Curio contact for assigned enterprise clients across all products and services. - Lead renewal strategy and negotiations to protect and grow recurring revenue. - Develop and own account plans, forecasts and the weekly revenue-at-risk report in HubSpot. - Drive cross-sell and upsell opportunities across the Curio product suite. - Manage commercial escalations within agreed delegated authority. - B. Delivery and client success - Coordinate multi-product implementations and run quarterly business reviews and weekly status calls. - Own incident triage for client-facing production issues and ensure timely escalation to product or engineering. - Ensure client communication, onboarding and handovers are clear and timely. - Track delivery commitments and confirm remediation when SLAs are not met. - Champion a seamless client experience across delivery, product and faculty supply. - C. Product and operational collaboration - Capture client evidence and translate it into clear product inputs and acceptance criteria. - Work with product stewards to agree acceptance windows and release cadence; defer backlog prioritisation and technical acceptance to the product lead. - Coordinate with engineering and delivery to ensure product changes meet agreed acceptance criteria. - Maintain visibility of product requests, dependencies and release risk for each account. - D. Faculty and supplier coordination - Liaise with People and Faculty Services to secure and manage faculty supply for programme delivery. - Ensure continuity and quality of faculty and suppliers on live programmes. - Escalate supplier or resourcing risks and propose mitigation plans. - Support supplier onboarding and governance where required. - E. Reporting, governance and improvement - Produce weekly account health updates and a monthly exec pack covering renewals, net revenue retention and revenue at risk. - Participate in a weekly triage meeting with product, delivery and P&C to prioritise issues and confirm ownership. - Maintain accurate, auditable records in HubSpot, Confluence and Jira. - Identify process improvements to reduce delivery friction and improve client satisfaction. Qualifications - Education: Bachelor degree or equivalent experience. A degree in business, education, technology or a related field is desirable. - Experience: Minimum seven years of enterprise account management, customer success or commercial leadership experience. Proven track record of leading renewals, retention and cross-sell in a SaaS, edtech or professional services environment. Experience managing multi-product portfolios or complex programme delivery is highly desirable. - Technical skills: Proficient with CRM systems, ideally HubSpot. Comfortable with delivery tools such as Jira or similar. Familiarity with LMS platforms, APIs or integrations is an advantage. - Inter and intrapersonal skills: Strong commercial judgement and negotiation ability. Excellent written and verbal communication with senior stakeholders. Highly organised and able to manage competing priorities. Calm under pressure and experienced in delivering difficult messages with care. Collaborative mindset and skilled at cross functional coordination. - Industry knowledge: Experience working with education customers and corporate learning is highly desirable. - Analytical or quantitative skills: Comfortable analysing revenue and account health data, and producing executive reports. - Problem-solving abilities: Strong critical thinking and pragmatic problem solving in client and delivery contexts. - Leadership experience: Experience leading cross functional account teams or mentoring colleagues. - Regulatory or compliance knowledge: Awareness of data protection best practice and client compliance expectations. - Other desired attributes: Cultural fit with Curio values and a commitment to high quality education delivery. Work health and safety responsibilities - Take reasonable care for own health and safety. - Take reasonable care for the health and safety of others. - Comply with any reasonable instruction. - Cooperate with any reasonable policies and procedures. - Lead by example and promote health and safety at every opportunity.