Cubiscan

Role Description As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. This is a hands-on, problem-solving role where no two days look the same—you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level. - Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply) - Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment - Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting - Diagnose issues and implement solutions to keep systems running efficiently - Train customers and partners on equipment use, preventative maintenance, and basic repairs - Build strong customer relationships by delivering responsive, high-quality service - Identify opportunities for Service Level Agreements (SLAs) based on customer needs - Accurately document work, parts, and service history in internal systems - Support installations, maintenance, and service projects as needed - Take on additional responsibilities as needed to support the team and customers Qualifications - Hands-on mechanical aptitude and ability to troubleshoot equipment - Ability to read and interpret schematics and technical documentation - Strong problem-solving skills and ability to work independently after training - Solid communication skills and ability to work directly with customers - Comfortable managing multiple projects and shifting priorities - Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting) - High attention to detail and strong organizational skills Requirements - 2–3 years of mechanical and/or electrical experience (preferred) - Experience with automation, material handling, or similar equipment (preferred) - Technical training or education (vocational school, technical college, etc.) (preferred) - Previous field service or customer-facing experience (preferred) - High school degree or equivalent - Relevant technical training or hands-on experience is a plus Benefits - $32–$35/hour + full benefits (health, dental, vision, 401k) - Employee ownership (ESOP) – you're not just an employee, you're an owner - Opportunities for professional development and career growth - A collaborative and supportive work environment