Cryoport, Inc.

Role Description - Execute outbound and account-based lead generation tactics for target segments within Biopharma, Animal Health, and Reproductive Medicine in alignment with market development strategies and campaigns. - Identify potential leads through various channels, including online research, external resources, industry databases, and social channels. - Conduct market and account research to identify new logo and expansion opportunities, including mapping additional stakeholders within existing accounts. - Construct and manage targeted prospecting lists that align with market, segmentation, and persona targets using available databases and tools. - Drive the lead generation funnel through a multi-channel lead acquisition and conversion strategy (can include nurturing email campaigns, market research, social media networking, cold calling, etc.). - Create compelling lead generation programs that attract, engage, educate, and nurture prospects in strategic markets through every step of their customer journey. - Serve as initial point of contact for inbound and marketing-generated leads, conducting timely outreach via phone, email, and/or social channels to qualify interest, fit, and intent. - Apply defined qualification criteria (ex: persona, segment, fit, engagement, etc.) to determine lead qualification status and route leads to BDs according to established SLAs. - Perform lead research to identify information relevant to successful conversion and log and relay pertinent details with appropriate BD team member. - Maintain accurate and complete lead, contact, and account information within CRM and prospecting lists to ensure data hygiene, compliance, and traceability across the funnel. - Amplify qualified leads, opportunities, and pipeline to meet or exceed growth targets across all markets and segments. - Achieve target volumes in lead generation across channels and enhance lead quality, as measured by the conversion of Marketing Qualified Leads (MQLs) to Sales Qualified Leads (SQLs) or segmentation/persona aligned metrics. - Significantly contribute to pipeline growth in terms of volume and value, focusing on lead-to opportunity conversion rates and time to conversion. - Support ongoing test-and-measure experiments (ex: audience, subject lines, messaging, CTA, etc.) to systematically improve lead quality and conversion performance. - Collaborate with market development, strategy, product marketing, and BD teams to provide field level feedback on messaging, campaigns, sales enablement materials, and lead trends to ensure alignment with market needs and personas. - Stay current on industry trends, competitors, and best practices in lead generation within the life sciences and temperature-controlled supply chain industries. Qualifications - Bachelors degree in Marketing, Business Administration, Life Sciences, or related field. - 2+ years of lead generation and sales experience, preferably in the Biopharmaceutical industry. - Knowledgeable in lead generation, email, lead scoring, nurturing programs, segmentation and targeting. - Familiarity with CRM and marketing automation systems, experience with Salesforce and Pardot preferred. - Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint and Teams). Requirements - Experience in lead generation, marketing, and sales. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Strong organizational and time management skills. - Ability to meet deadlines consistently. - Proficiency in using lead generation tools and software. - Proven track record of successful lead generation and sales. - Collaborative, outgoing personality that embraces the culture of Cryoport. - Passion for, and alignment with Cryoport's mission. - A change agent and strong collaborator who is not afraid of challenging status quo. - An individual who brings strong core values, quality, ethics, and integrity. - A collaborative team player who embraces and champions the culture. - Strong work ethic and ability to deliver results and meet commitments in a dynamic environment. - Exceptional and dynamic communications skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture. - Demonstrates a business process orientation to developing solutions. Benefits - Compensation up to $80,000 depending on experience + bonus + stock + benefits.

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. POSITION SUMMARY The Logistics Coordinator is an entry-level position within the Logistics Management team, which is a subset of Cryoport’s Customer Service department. This Logistics Coordinator is responsible for the monitoring and management of in-transit shipment exceptions which includes: Monitoring of the exceptions queue, following the exception handling procedures to address the issues, notification of related parties, and escalation to other members of the Logistics Management and Client Care teams of any potential causes for concern. In addition, the LC is responsible for assisting the Logistics Management team with special projects and miscellaneous tasks as needed, as well as answering the 24/7/365 Logistics helpline to address or redirect calls. PRIMARY RESPONSIBILITIES (include but are not limited to) • Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications • Escalating exceptions internally to Client Care Analyst and externally to clients • Answering and routing client and carrier communications internally • External communications to carriers and clients throughout a shipment • Following up with written and verbal communication • Managing inbound calls and redirecting to appropriate parties, when needed • Creating and approving of orders in Cryoport’s web portal • Booking shipments domestically and internationally with couriers General • Interaction with internal departments such as: client care, quote desk, quality assurance, and accounting. • Administrative tasks relating but not limited to data entry. • Readiness to assume other duties as assigned, including up to Client Care Analyst duties. • Willingness to work afterhours and/or weekend shifts. COMPETENCIES & PERSONAL ATTRIBUTES • Results driven, attention to detail, process-oriented. • Ability to meet deadlines consistently • Ability to listen, understand and evaluate logistical issues. • Strong communication skills, both verbal and written • Proven record of initiative and dedication to meeting the expectations and requirements of clients. • Demonstrated ability to take initiative and find innovative ways of delivering solutions. • Ability to develop professional, supportive relationships with clients, vendors and internal employees. • Willingness to continually embrace personal and professional development. QUALIFICATIONS AND EDUCATION REQUIREMENTS • 2+ years of general logistics management & customer service preferred • High school diploma or GED required. • Must be proficient in Microsoft Office, including Outlook.

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel. Job title: Logistics Coordinator (Contingent) Location: Remote from anywhere within the U.S. Hours: Shift Work, 8 AM - 5 PM PST POSITION SUMMARY The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls. Primary Responsibilities include, but are not limited to: - Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications - Escalating exceptions internally to Logistics Managers - Answering and routing client and carrier communications internally - External communications to carriers and clients throughout shipment - Following up with written and verbal communication - Managing inbound calls and redirecting to appropriate parties General - Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc. - Administrative tasks such as data entry required, but not limited to - A readiness to assume other duties as assigned - A willingness to work after hours and/or weekend shifts if needed Competencies - Results driven, attention to detail, process-oriented - Ability to meet deadlines consistently - Ability to listen, understand and evaluate logistical issues - Strong communication skills, both verbal and written - Proven record of initiative and dedication to meeting the expectations and requirements of clients - Demonstrated ability to take initiative and find innovative ways of delivering solutions. - Ability to develop professional, supportive relationships with clients, vendors and internal employees. - Willingness to continually embrace personal and professional development Qualifications and Education Requirements - High school diploma or GED required - Must be proficient in Microsoft Office, including Outlook - 2+ years of General Logistics management & Customer Service preferred Compensation: $22 hr. Cryoport is an Equal Opportunity Employer. For information, please visit www.cryoport.com.

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. POSITION SUMMARY The Client Care Specialist is responsible for managing our total logistics offering, which includes sales quotes (pricing and transit time) and logistics management (order processing, exception escalation, client communications, carrier communications and escalations, and web portal documentation). The Client Care Specialist must demonstrate independent thinking, strong decision-making skills, an understanding of escalation procedures, and the ability to communicate effectively with clients and internal management regarding sensitive situations. PRIMARY RESPONSIBILITIES (included but are not limited to) Quote Processing • Professional and effective response to prospective client inquiries by phone • Creation of quotes via data entry in the web portal • Creation and modification of Microsoft Word templates • Use of Microsoft Outlook for emailing proposals to prospective clients • Follow up with prospective clients by phone and email Order Processing • Creation of new clients and orders via data entry in the web portal • Coordination of shipping schedule and other details via phone and email • Coordination with courier partners for shipping options and rates • Review and approval of orders in the web portal • Credit card payment processing via merchant web portal • Shipment tracking via courier scans and GPS monitor • Professional and precise documentation of order status and communication in the web portal. • Follow up and escalation with couriers for delays or other shipment issues • Ongoing, clear, concise, professional communication with the client, salesperson, and quality assurance regarding the status of orders • Delivery confirmation and follow up with clients by phone and email General • Effective and proactive management of client expectations. • Interaction with internal departments such as: operations, accounting, management, sales, etc. • Effective management and organization of open orders to ensure adherence to agreed-upon schedules COMPETENCIES AND PERSONAL ATTRIBUTES • Results driven, attention to detail, process oriented. • Ability to meet deadlines consistently • Ability to listen, understand and evaluate logistical issues. • Ability to solve practical problems (logistical & situational) and deal with multiple variables. • Strong communication skills, both verbal and written • Proven record of initiative and dedication to meeting the expectations and requirements of clients. • Demonstrated ability to take initiative and find innovative ways of delivering solutions. • Ability to develop professional, supportive relationships with clients, carriers, vendors and internal employees. • Willingness to continually embrace personal and professional development. • Accustomed to working independently and efficiently QUALIFICATIONS AND EDUCATION REQUIREMENTS • Bachelor’s degree or equivalent experience preferred • 3+ years prior experience with customer service required • 1+ years prior experience with logistics management preferred • Prior experience with medical/clinical/patient relations is a plus • Fluency in multiple languages preferred • Must be proficient in Microsoft Office, including Outlook • Prior call center experience preferred • Prior experience in the transportation industry a plus