Crisis Connections

988 Clinical Supervisor - Crisis Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas) Full-Time | Multiple Shifts Available (Days, Swing, Overnight) Salary Range: $86,000-$94,000 Lead with Purpose. Support Lives in Crisis. Job Description: Every call can change a life. As a 988 Clinical Supervisor, you'll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service. At Crisis Connections, you'll help shape the quality of crisis care delivered across King County and Washington State-ensuring that every caller receives timely, thoughtful, and effective support. Why This Role Matters - You'll directly influence the quality of suicide prevention and crisis response services. - You'll mentor and develop crisis professionals doing emotionally demanding, meaningful work. - You'll help ensure 24/7 coverage and clinical excellence in a high-impact contact center. - You'll collaborate with clinical leaders and community partners across the state. What You'll Do - Supervise, coach, and support crisis line staff and volunteers - Provide clinical guidance and mentorship during real-time crisis situations - Support daily operations in a 24/7 crisis contact center - Train staff on best practices, policies, and crisis intervention techniques - Monitor call and performance trends to ensure quality and consistency - Partner with internal leaders and external behavioral health providers - Serve as a trusted clinical resource for staff at all experience levels Requirements What You Bring - Master's degree in Counseling, Social Work, Psychology, or a related field - Qualified as a Mental Health Professional under Washington State standards (active or license-eligible) - Licensure (or associate licensure) in counseling or social work - Experience supporting individuals in crisis - Strong communication, documentation, and computer skills - Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. Preferred - Experience with crisis lines, helplines, or phone-based assessments - Training or facilitation experience - Background in call center or multidisciplinary environments Why You'll Love Working at Crisis Connections - Comprehensive medical, dental, and vision coverage - Generous paid time off and paid holidays - Retirement and transit benefits - Ongoing training and professional development - A mission-driven, inclusive workplace committed to equity and belonging

• Provide day-to-day clinical and operational leadership for the 988 Crisis Services team • Supervise and support a multidisciplinary workforce, fostering a culture of compassion, accountability, and excellence • Ensure high-quality crisis intervention services across phone, chat, and text platforms • Partner with the Clinical Director to implement new services, technology, and best practices • Use data and performance insights to strengthen service delivery and meet state and national standards • Support hiring, training, coaching, and professional development of clinical staff • Build strong relationships with internal programs and external partners statewide

Description 988 Crisis Services Clinician — Night Shift (Remote) Make a life-saving impact when it matters most. When the world is quiet, crisis doesn’t stop. As a Night Shift 988 Crisis Services Clinician, you’ll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours—providing calm, expert guidance in moments of highest need. This role is ideal for experienced clinicians who prefer nights, value autonomy, and thrive as the senior clinical presence during overnight operations. Schedule Designed for Night Owls - Night Shift: Thursday–Saturday, 12:00 AM – 8:00 AM (Pacific Time) - Call Team assignment - Fully remote (candidates must reside in WA, AZ, OH, or TX) About the Program 988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours. Position Summary The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff. Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations. Why Work the Night Shift? - Increased clinical autonomy and leadership responsibility - Fewer competing demands and distractions - Strong camaraderie with overnight teams - Opportunity to make a meaningful impact during peak-risk hours Key Responsibilities - Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts - Support staff with suicide risk assessment, de-escalation, and crisis intervention - Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources - Provide real-time coaching, consultation, and feedback to staff - Ensure accurate and timely documentation in the electronic health record - Ensure compliance with all 988 program standards, policies, and procedures - Promote a professional, respectful, and supportive virtual team environment Requirements Required Qualifications - Master’s degree in psychology, counseling, social work, or a related field - Mental Health Professional (MHP) status as defined by Washington State - Active Washington State credential or license, including: - LICSW or LSWAIC - LMHC or LMHCA - LMFT or LMFTA - Psychologist or Psychiatrist - Agency Affiliated Counselor (AAC) - Minimum of two years of crisis intervention experience - Strong verbal, written, and typing skills - Ability to work effectively in a remote, fast-paced overnight environment Preferred Qualifications - Call center, hotline, or telephone assessment experience - Experience within public mental health systems (especially King County) - Additional training or certification in suicide prevention or trauma-informed care Compensation & Union Representation - $37.24 per hour + $4.00 an hour differential for working the night shift. - OPEIU union-represented position Benefits & Support - Excellent medical, dental, and vision coverage (including 100% employer-paid options for certain plans) - Generous Paid Time Off and 12 paid holidays - Annual wage increases - 403(b) retirement plan - ORCA transit pass discount - Free parking - Flexible scheduling - Self-care tools and weekly check-ins with your supervisor - Commitment to diversity, equity, and inclusion—BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply Working Conditions This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided. Join Us If you’re a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we’d love to hear from you. Your calm presence could be someone’s lifeline.

Description 988 Crisis Intervention Specialist (Overnight) Pay: $27.87/hour +$2.00/hour shift differential Schedule: Overnight / Graveyard shifts available (including Thurs–Sat, 8:00 PM–4:00 AM) Location: Fully Remote (Washington, Arizona, Ohio, or Texas residents only) Union: OPEIU Reports to: 988 Clinical Supervisor The Work That Happens After Midnight - Overnight crisis work is different. Calls are fewer - but often heavier. Decisions matter more. Support must be steady, thoughtful, and right the first time. If you do your best work when things are quiet but critical, this role was built for you. As an Overnight 988 Crisis Intervention Specialist, you are not the first voice on the line - you are the clinical anchor behind the scenes. You support Crisis Specialists in real time as they respond to people reaching out through the 988 Suicide & Crisis Lifeline via phone, chat, and text. What You’ll Actually Be Doing This is a clinical consultation and coaching role with real impact: - Provide live clinical guidance to Crisis Specialists during active contacts - Support decision-making for high-acuity and complex situations - Review and complete clinical documentation, screening guides, and logs with accuracy and timeliness - Offer post-contact debriefing and constructive feedback that helps staff grow - Step into queue coverage during volume spikes to keep wait times down - Support onboarding and skill development for newer staff - Participate in trainings, case reviews, and quality improvement work Who This Role Works Best For You’ll likely thrive here if you: - Prefer overnight schedules and work well with autonomy - Stay calm and organized in high-acuity environments - Enjoy mentoring and supporting peers - not just direct service - Can manage multiple technology platforms at once - Value thoughtful documentation and clinical consistency Requirements Required Qualifications - Bachelor’s degree in social sciences or a related field - Knowledge of the public mental health system (King County Preferred) - Strong verbal, written, and technical skills - Ability to work effectively in fast-paced, high-stakes situations - Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. Remote Work & Technology This is a fully remote role and requires: - A quiet, confidential workspace - Comfort with prolonged sitting/standing and headset use - Smartphone with multi-factor authentication capability - Reliable high-speed internet (minimum 50 mbps upload/download) You will regularly engage with emotionally intense material related to suicide, mental health challenges, and crisis situations. Pay & Benefits We support the people who support others. - $27.87/hour with annual wage increases, +$2.00/hour shift differential for the overnight shift - Medical, dental, and vision insurance (including 100% employer-paid options for certain plans and tiers) - Short- and long-term disability - Flexible Spending Account (FSA) - 403(b) retirement plan - Generous paid time off and 12 paid holidays - ORCA transit pass discount - Free parking - Flexible scheduling options - Ongoing growth opportunities, self-care resources, and weekly supervisor check-ins Our Commitment We believe crisis care is stronger when the workforce reflects the communities it serves. We welcome applicants from all backgrounds and strongly encourage individuals from historically underrepresented communities - including BIPOC candidates, people with disabilities, and members of the LGBTQ+ community - to apply. Reasonable accommodations are available in accordance with the Americans with Disabilities Act. If you’re ready to do meaningful clinical work during the hours when it matters most, we’d love to hear from you.

Description Make a Difference When It Matters Most 988 Crisis Call Specialist – Swing & Graveyard Shifts Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas) Pay: $26.79 per hour + $2.00 shift differential. Union Representation: OPEIU Employment Type: Full-time & Part-time Opportunities Available Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends) Why Swing & Graveyard Specialists Are Essential Crisis doesn’t follow a 9–5 schedule — and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited. If you’re someone who: - Thrives during evening or overnight hours - Stays grounded in high-stress, high-impact moments - Finds purpose in being there when others can’t This role was built for you. About the Role The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team. Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours. Shift Information - Swing Shifts: Late afternoon through evening - Graveyard Shifts: Overnight, including weekends and holidays These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions. What You’ll Do - Respond to 988 calls, or chats and texts, with empathy and professionalism - Conduct suicide and behavioral health risk assessments - De-escalate high-intensity situations using evidence-based practices - Collaborate with on-shift clinicians when elevated risk is identified - Create safety and action plans with callers - Provide referrals and connections to community resources - Complete accurate and timely documentation - Maintain confidentiality and adhere to all program and organizational protocols Requirements ? Qualifications & Experience Required: - High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience - Strong verbal and written communication skills - Ability to multitask across multiple software platforms - Comfort working independently during evening or overnight hours - Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. Preferred: - Crisis intervention or contact center experience - Experience in suicide prevention, mental health, or substance use services - Knowledge of local or state public mental health systems Remote Work Requirements - High-speed wired internet connection (no hotspots or cellular) - Smartphone capable of Microsoft Multi-Factor Authentication (MFA) - Quiet, confidential workspace - Ability to remain seated/standing and focused for extended periods while managing multiple systems Commitment to Inclusion We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. Why This Role Matters - Meaningful, mission-driven work during critical hours - Union-represented position with stability and support - Comprehensive training and clinical supervision - Fully remote work environment - Be part of a team that supports one another — day and night

Description Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability. What You’ll Do As a 988 Crisis Call Specialist, you will: - Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text - Conduct suicide risk and behavioral health assessments and support de-escalation - Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed - Develop safety and action plans with individuals in crisis - Connect callers to appropriate community resources and crisis response partners - Accurately document interactions in the electronic health record - Follow established 988 Lifeline protocols and performance standards - Contribute to shared team goals for response times, availability, and quality care Requirements What We’re Looking For We’re seeking candidates who bring both skill and heart to this work. Required Qualifications: - High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience) - Strong verbal and written communication skills - Ability to multitask across multiple software platforms in a fast-paced environment - Ability to remain focused and grounded during emotionally intense conversations - Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. Preferred Experience: - Crisis intervention or suicide prevention experience - Behavioral health or contact center experience - Knowledge of the King County public mental health system Technology & Work Environment This is a fully remote position, with requirements to support confidentiality and service quality: - Must reside in Washington, Arizona, Ohio, or Texas - Reliable high-speed internet (wired connection preferred; no hotspots) - Smartphone capable of using Microsoft Multi-Factor Authentication (MFA) - Quiet, private workspace suitable for confidential conversations - Ability to sit or stand and use a headset for extended periods A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. Scheduling & Pay - Multiple schedules available (part-time and full-time) - $26.79 per hour - Union-represented position (OPEIU) - Paid training and onboarding Our Commitment to Inclusion Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. Ready to Make a Difference? If you’re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we’d love to hear from you. Apply today and help answer the call when it matters most.

• Maintain and update statewide MOUD and Next-Day SUD appointment availability • Build relationships with clinics and providers, especially in underserved regions • Host and attend statewide provider meetings • Run custom reports and analyze trends across calls, chats, emails, and searches • Support system customization, testing, and implementation • Maintain dashboards and perform regular quality assurance • Collaborate closely with our Data Department and clinical MOUD team • Respond to internal and external data requests • Help shape the future of our expanding programs

• 211 Information & Referral (I&R) Specialists work on the Washington 211 hotline and are responsible for providing high quality, comprehensive support to Washington 211’s inquirers via phone, email, chat and text. • I&R Specialists assess callers’ needs, complete intakes, provide appropriate information & referrals, are responsible for keeping complete and accurate documentation, and complete other tasks, duties and special projects as assigned. • I&R Specialists are reliable, organized and compassionate. • Specialists are flexible problem-solvers who are eager to learn, willing to listen to callers and happy to help those in need. • Those with specific interests in contact center operations, data, human services and more may have opportunities to develop unique skillsets.

Description Position Title: 911 Call Diversion Specialist Position reports to: Clinical Supervisor of 911 Diversion Type: Thursday, Friday Saturday. 8a-4p Location: Remote Payrate: $28.43/hr. Union Representation: Represented by OPEIU Local 8 Training Schedule: Candidates must demonstrate strong computer technology skills prior to hire and during training. PROGRAM SUMMARY: Crisis Connections, in collaboration with Valley Communications Center, the Department of Health and King County Behavioral Health Recovery Division is developing an innovative team of behavioral health crisis responders and essential health & human services professionals with training in telephonic crisis intervention to support911 call centers. This 911/988/211 Call Diversion project integrates emergency response services (911) with crisis intervention services (988) and health and human services (211). This aims to provide a more comprehensive and coordinated response to emergencies, mental health crises and essential needs support. This position will work closely with multiple teams, across multiple organizations. We are seeking passionate individuals who are dedicated to learning, thrive in changing environments and want to make a positive impact in their community to join this important initiative. Our role is critical to ensure that individuals in crisis receive the support they need, while helping to reduce the strain on law enforcement and the criminal justice system. POSITION SUMMARY: The Diversion Specialist will play a key role in responding to individuals in acute crisis who contact 911. Diversion Specialists will provide crisis intervention and information & referrals to essential community resources with the goal of stabilizing the individual and reducing the likelihood of future crises. This position has two key functions (1) providing immediate emotional support, de-escalation, and safety assessments and (2) assessing needs, performing intake screenings and providing appropriate information, referrals and advocacy as needed. Diversion Specialists are responsible for complete and accurate documentation of all calls and will receive extensive training. Those with an interest in the behavioral health system, contact center operations, data, human services and more may have opportunities to develop unique skillsets. JOB DUTIES AND RESPONSIBILITIES: - Responds to diverted 911 calls (possibly in future online chat, and SMS texts) to provide emotional support, risk assessment, crisis intervention and health & human services supporting a consistent and non-judgmental manner. - Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 911 contacts. - Completes referral intakes for 911 contacts to appropriate crisis response and health & human services system partners for higher level of intervention as needed. - Exhibits patience and responds to difficult contacts with sensitivity. - Alerts Clinician immediately to content involving possible danger to identified client or to other people (including suicide, homicide, child/elderly abuse, and other violent threats or ideation). - Makes every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible. - Completes accurate and detailed documentation for all contacts. - Adheres to strict confidentiality policy. - Completes other tasks/duties as assigned. QUALIFICATIONS AND EXPERIENCE NEEDED: - Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience. - Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields - Experience as a behavioral health professional, crisis intervention, and contact center experience preferred. - Excellent verbal, written, and communication skills. - Evidence of computer technical proficiency and ability to work effectively in a fast-paced virtual environment. - Skilled in in operating in web-based computer environments & navigating multiple platforms concurrently. - Understanding of database and resource navigation concurrently. - Knowledge of mental health services & essential health & human services landscape. - Excellent call-handling skills, including the ability to respond to callers with patience, objectivity, and non-judgmental attitude. - Demonstrated ability to problem solve. - Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and health & human services professionals. - Proven track record demonstrating excellent attendance habits. - Experience working in a remote environment preferred. - Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. Requirements Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. - This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. - Excellent medical, dental, and vision coverage - Annual wage increases - Generous Paid Time Off & 12 Paid Holidays - Discount on ORCA transit pass - Free Parking & Flexible Schedules - Growth opportunities - Self-care tools & weekly check ins with your supervisor Voluntary Benefits - Short-term and long-term disability - Flexible Spending Accounts (FSA) - 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. Requirements Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. - This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirement: - Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application. For Remote / Hybrid positions - High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. - A quiet and confidential designated working area. Internet & Work Environment Requirements: - High Speed Internet access, including wired ethernet connection - A quiet and confidential designated working area DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.