Cooper University Hospital

Role Description An Outcomes Manager is an RN with at least 5 years of clinical experience related to patient population(s) of specification. - Strong analytical skills necessary to develop, implement, and monitor an outcome-based reporting system for high-risk diagnoses, patient groups, physicians, and specific care processes. - Prefer experience with performance improvement. - Must possess effective communication skills, diplomacy, and ability to work with all disciplines and levels. - Responsible for preparing quality reports related to the care of specific patient populations for hospital clinical departments and for regulatory bodies in collaboration with members of the interdisciplinary care team. - Produces data reports related to specific patient populations for hospital clinical departments and for regulatory bodies in collaboration with members of the interdisciplinary care team. - Required to have basic knowledge of quality control procedures and practices within a hospital environment. - Must have knowledge of data collection techniques, performance improvement methods and tools (e.g., Rapid Cycle PDSA, Lean Six Sigma, etc.). - Must have knowledge and understanding of clinical pathways or guidelines. - Knowledge of accreditation and regulatory requirements and standards is preferred. - Ability to communicate effectively orally and in writing, and the ability to work collaboratively with others. - Ability to write reports containing technical information. - Ability to develop and present education programs and/or workshops, project management skills. - Team building and leadership skills. - Ability to oversee the work of non-clinical data abstractors, and to assist with their education regarding core measures data abstraction. - Time management and organizational skill with the ability to multitask unrelated activities. - Self-motivated and able to work independently. Qualifications - 5 years recent clinical experience relating to Core Measures or assigned patient population(s) to be overseen. - Prefer experience with performance improvement concepts and/or CORE Measure indicators. Requirements - RN required. - Bachelor of Science in Nursing (BSN) and/or Master of Science in Nursing (MSN) preferred. - Current New Jersey RN licensure required, with the following exception: For 100% remote RNs, they must hold current RN licensure in the state of their primary residence. - Current RN certification preferred, especially CPHQ. Special Requirements - Strong analytical skills necessary to develop, implement, and monitor clinical pathways, guidelines, protocols, best practice standards and to develop an outcomes-based reporting system for high-risk diagnoses, patient groups, physicians, and specific care processes. - Must possess effective communication skills, diplomacy, and ability to work well with all disciplines and levels. Salary - Min: USD $37.00 - Max: USD $61.00

Role Description Coder III demonstrates proficiency in coding high acuity inpatient accounts and/or coding of technical outpatient accounts including, but not limited to: - Observation - Radiation Oncology - Chemotherapy Infusion - Cardiac Cath/Electrophysiology - Interventional Radiology and Surgery This role supports Revenue Cycle goals for timely billing. Utilizes: - International Classification of Disease (ICD-10-CM and PCS) - Healthcare Common Procedure Coding System (HCPCS) - Current Procedural Terminology (CPT) - Other coding references to ensure accurate coding. Qualifications - 3-5 years of experience required. - High School/GED required. - One or more of the following certifications required: - RHIA - RHIT - CCS - CIC - COC - CPC - CCA - CCC - CIRCC - CCVTC - Any of the Core Credentials or specialty credential of AAPC or AHIMA Benefits - Comprehensive benefits program including health, dental, vision, life, disability, and retirement. - Attractive working conditions. - Opportunities for career growth through professional development. Company Description At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Role Description Cooper IT is excited to offer an IT Product Manager position on our ERP-WFM and Business Applications Team. The IT Product Manager for ERP, Workforce Management, and Business Applications provides strategic and operational leadership for an assigned portfolio of enterprise applications. This portfolio may include enterprise resource planning, finance, supply chain, human resources, payroll, workforce management, scheduling, time and attendance, and other supporting business systems. The Product Manager develops and executes the product vision and roadmap in partnership with business Product Owners, operational leaders, IT teams, and external vendors. This individual is responsible for understanding business needs, identifying opportunities for improvement, managing the product backlog, establishing priorities, and ensuring that technology investments deliver measurable operational and organizational value. - Develop, maintain, and communicate strategic product roadmaps for ERP, workforce management, and assigned business applications. - Partner with business Product Owners and operational leaders to identify priorities, define desired outcomes, and align technology initiatives with organizational goals. - Own and continually refine the product backlog, including features, enhancements, technical improvements, regulatory requirements, upgrades, and defect resolution. - Establish work priorities for product teams based on business value, operational risk, regulatory requirements, dependencies, resource capacity, and strategic alignment. - Lead the implementation, optimization, integration, upgrade, and lifecycle management of enterprise business applications. - Translate business needs into clear functional requirements, user stories, acceptance criteria, workflows, and implementation plans. - Facilitate decision-making among executive leaders, business stakeholders, technical teams, vendors, and implementation partners. - Lead cross-functional teams through system selection, design, testing, deployment, stabilization, adoption, and ongoing optimization. - Coordinate application releases and ensure appropriate testing, change management, communication, training, operational readiness, and post-implementation support. - Monitor product performance, adoption, service levels, customer satisfaction, system reliability, and delivery of expected business benefits. - Identify and manage product risks, dependencies, technical debt, integration concerns, and competing priorities. - Manage vendor relationships, including performance, service levels, issue escalation, product direction, and coordination with implementation partners. - Support budget planning, resource forecasting, contract evaluation, and technology investment recommendations. - Promote continuous improvement, standardization, automation, and effective use of enterprise application capabilities. - Provide clear and timely updates to executives, governance committees, business leaders, and other stakeholders. - Support major implementations, upgrades, go-lives, and critical production issues when necessary. Qualifications - 3-5 years of relevant experience in IT and business/industry or government preferred. - Five to seven years (or more) of relevant experience is preferred. Requirements - Bachelor's degree preferred in Health Information Technology, Health Information Management, Computer Science, or other related field of study. - Professional Licensure (such as R.N.) and Industry Certifications in lieu of Bachelor’s degree; equivalent work experience considered in lieu of Bachelor’s degree. - Ability to communicate with patients, visitors, and coworkers. - Experience with engaging executives and other stakeholders to support important business decisions. - 3+ years in diverse roles and increasing responsibilities across business and IT. - Knowledge of product management disciplines and software development life cycle. - Effective in translating technical language into business language as needed to bridge the gap between business and technical professionals. - Ability to problem solve business and stakeholder customer processes and problems, and is effective at solving these problems. - This position may be performed remotely. Preference would be to have a candidate located in the New Jersey, Pennsylvania, or Delaware tri-state area who can attend onsite meetings and support major project milestones when needed. Remote candidates outside the tri-state area will also be considered. - Occasional travel to Cooper University Health Care locations in Southern New Jersey may be required. Benefits - Competitive rates and compensation programs. - Comprehensive benefits program, including health, dental, vision, life, disability, and retirement. - Attractive working conditions and opportunities for career growth through professional development.

Role Description Responsible for ensuring the overall quality and completeness of medical record documentation. - Facilitates modifications to clinical documentation through concurrent interaction with physicians, nursing staff, other patient caregivers, and Health Information coding staff. - Supports timely, accurate, and complete documentation of clinical information used for measuring and reporting physician and hospital outcomes. - Educates all members of the patient care team on an ongoing basis. - Professional team player, able to communicate well with others on all levels. - Regular significant contacts with other personnel throughout and outside the hospital. - Contacts may be in person, by telephone, or through correspondence. - Flexible with a working knowledge of all areas of adult medicine. - Occasional lifting/carrying up to fifteen pounds, as well as reaching, stretching, stooping, bending, kneeling, crouching, standing, walking, and pushing/pulling to move and file medical records alone or in carts. - Ability to sit for long periods of time, manual dexterity, and mobility for extensive use of computer screen, keyboard, copy and facsimile machines, reader/printer, and other office equipment. - Adequate to perform essential functions of the job with the type of judgments and potential consequences outlined above. Qualifications - Knowledge of medical record documentation requirements coding guidelines. - Related computer knowledge of Epic a plus. Requirements - RN preferred or CCS, CPC, or RHIT preferred. - NJ-RN License (Registered Nurse) preferred, CCS, CPE, or RHIT preferred. Special Requirements - Essential mental abilities: good critical thinking skills, able to assess, evaluate, and teach. - Requires excellent observation skills, analytical thinking, problem solving, computer skills, good verbal and written communication. Salary - Salary Min: USD $41.00 - Salary Max: USD $70.00

Role Description Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines, including: - Internal and Family Medicine - Pediatrics - Orthopedics - Cardiology - OB/GYN - Endocrinology - Rheumatology - Gastroenterology - Pain Management Key responsibilities include: - Delivering an exceptional experience to patients, customers, and physicians who contact the Access Center. - Providing support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training. - Providing technical and operational support in the design, development, delivery, and evaluation of systems and training programs in the Patient Access Center. - Supporting the Learning and Quality function for both training and quality monitoring across the Patient Access Center. - Reviewing individual or team audit reports to identify training needs. - Functioning as a subject matter expert and providing high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures. Qualifications - 2+ years of direct experience within a Customer Service, Contact Center, or scheduling environment, preferably within a Healthcare environment. - 1-2 years’ preferred experience with Acombina, including troubleshooting and testing. - Strong technical proficiency including EPIC, Outlook, IDX, Excel, and Word. - Experience in or knowledge of central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred. Requirements - Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access. - Excellent escalation skills in handling customer complaints independently and assisting co-workers with patient escalations. - Excellent oral and written communication skills with the ability to articulate relevant information and directions in an organized and concise manner. - Team player with a genuine interest in resolving customer issues and working collaboratively in a team environment. - Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1. - Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for the position. - Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. - Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. - Ability to learn new things quickly. - Excellent time management, leadership aptitude, and organizational skills. - Must be a motivated, decisive, self-starter, and problem solver. - Strong computer user, including proficiency in the use of the Internet, Excel, Word, and Outlook. - Knowledge of EPIC systems is a plus. - Must be able to work varied hours/shifts as business needs change and evolve. - Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse. - Bilingual skills are a plus. Benefits - Competitive rates and compensation programs. - Comprehensive benefits program, including health, dental, vision, life, disability, and retirement. - Attractive working conditions. - Opportunities for career growth through professional development. Salary - Minimum: USD $21.00 - Maximum: USD $33.00

Role Description Responsible for facilitating the medical staff Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE) functions in accordance with The Joint Commission Standards, CMS Conditions of Participation, National Committee on Quality Assurance, and other regulatory requirements. - Ensure that clinical reviews are timely, effective and appropriately documented. - Responsible for the delineation of clinical privilege management. - Collaborate with the Department Chief and/or Division Head to solicit updates/modifications to existing delineations to ensure privilege forms remain current, reflect clinical practice, and are consistent with industry standards. - For new privileges, compile information relevant to the privileges requested which may include appropriate privilege criteria, position and opinion papers from specialty organizations, white papers from the Credentialing Resource Center and documentation from other health systems, as appropriate. - Facilitate the provider change in privileges credentialing process. - Collaborate with providers and clinical departments to complete modifications in provider privileges regarding the addition of new privileges, department transfers and/or change in Medical Staff category/status. - Oversee the Focused Professional Practice Evaluation (FPPE) process in coordination with Medical Staff Department Chiefs, Division Heads, and other clinical leaders. - Facilitate the collection of key data elements to ensure compliance with FPPE requirements. - Track the timeliness of FPPE evaluations and ensure accurate documentation within provider files and the Medical Staff credentialing system. - In collaboration with clinical leadership, develop and oversee Ongoing Professional Practice Evaluation (OPPE) indicators to align provider performance data with Joint Commission accreditation standards and organizational goals. - Analyze assessment and documentation data to ensure regulatory compliance and identify performance trends that may pose risks to patient safety or the organization. - Oversee and support the completion of OPPE evaluations, reports, and scorecards in collaboration with Department Chiefs and Division Heads. - Partner with Quality Management leadership and staff to collect, review, analyze, and report data related to quality improvement and professional practice. - Identify performance trends that may impact patient care outcomes or the organization’s financial performance. - Monitor the timeliness of OPPE evaluations and ensure comprehensive and accurate documentation in provider files and the Medical Staff credentialing system. - Manage the quality reporting platform (e.g. Premier or Vizient) with regards to preparation of OPPE Profiles. - Ensure OPPE profiles are kept up-to-date and accurate, adding and removing providers as necessary. - Prepare OPPE profiles for Medical Staff Office reappointment process. - Develop methods to efficiently manage FPPE and OPPE process including workflows, procedures, and compliance expectations consistent with CMS and TJC standards. - Prepare and submit reports of FPPE and OPPE to Credentials Committee. - Participate in regulatory surveys and audits as the expert regarding the organizations’ FPPE and OPPE processes. - Regularly solicit updates/modifications to specialty specific delineation of privilege forms to ensure forms remain current, reflect clinical practice and are consistent with industry standards. - Research privilege criteria for technologies or procedures new to the organization. - Provide support to Medical Staff Office credentialing staff when interpreting clinical nomenclature (i.e., matching case logs to privileging criteria). - Facilitate the credentialing process for providers requiring modifications to privileges due to the addition of new privileges, relinquishment of privileges, department transfers and/or changes in Medical Staff category/status. - Coordinate with providers, clinical department leadership and Credentials Committee reviewers. - Assist with other Medical Staff Office departmental activities as identified and assigned. Qualifications - Five (5) years of clinical nursing experience. - Five (5) years of progressively responsible professional experience managing databases in a healthcare setting. - Analytical and quantitative skills related to collecting, organizing and summarizing various levels of data essential. - Expertise querying clinical databases, using clinical decision software and performing biostatistical analysis. - Expertise with Microsoft Office a must. - Experience in performance improvement programs required. Requirements - Bachelor of Science in Nursing (BSN) Required and/or Master of Science in Nursing (MSN) Preferred. - Current RN Licensure required. - New Jersey RN licensure required, with the following exception: for 100% remote RNs, they must hold current RN licensure in the state of their primary residence. Salary - Salary Min: USD $37.00 - Salary Max: USD $61.00

Role Description Support the implementation and operation of the Compliance Program, including but not limited to: - Coordination of the Conflict of Interest process - Compliance Hotline - Review of excluded/sanctioned persons - The Open Payments Act - Non-monetary compensation - General operations/compliance reviews This includes: - Establishment of workflows, guidance documents, and tools - Risk/gap analysis - Policies and procedures reviews - Software analysis and maintenance - Implementation of processes and communication with affected parties Reviews to be performed are identified based on the compliance risk analyses and work plan. Customers include: - Employed providers - Senior leadership - Clinical and non-clinical staff of Cooper University Health Care Serve as liaison for questions, concerns, incidents, and complaints regarding compliance matters, responding directly to inquiries and/or consulting or interacting with other team members or departments. Inform Chief Compliance Officer of major findings; based on types of questions/concerns received, recommend remedial correction and prevention actions; identify education/awareness opportunities and guidance topics. Work with all levels within the organization to ensure that internal controls throughout the system provide for accurate, complete compliance program and processes. Qualifications - Demonstrated knowledge and understanding of the essential elements of an effective compliance program, preferably in a healthcare environment - Demonstrated knowledge and understanding of HIPAA rules and regulations affecting the management of confidential protected health information (PHI) - Demonstrated knowledge and understanding of federal and state statutes, laws, rules, and regulations, including but not limited to Stark, Anti-Kickback, excluded providers, conflict of interest, non-monetary compensation, research billing, coding, and documentation practices in support of healthcare services provided to beneficiaries of federally-funded healthcare programs and other third-party payers - Working knowledge and understanding of sampling technologies and statistical analyses - Experience using personal computers required - Experience using applications such as Word, Excel, e-mail, and healthcare-related billing systems is desirable - Experience using MDAudit audit software and/or EPIC EMR is desirable Requirements - Four (4) year college degree or clinical degree required; master’s degree preferred - Academic healthcare experience will be considered in lieu of degree - Current certification as a CHC or obtained within 24 months of employment - CHRC within 36 months License/Certification Requirements - Current CHC credential required or obtained within 24 months of employment - Current CHRC credential required or obtained within 36 months of employment - Valid driver’s license and automobile insurance per company policy Special Requirements - Ability to work independently, prioritize, delegate, and organize various tasks/projects simultaneously to ensure goals are met within established timeframes - Ability to conduct effective and accurate regulatory research and analysis - Strong attention to detail - Excellent organizational and presentation skills - Demonstrated ability to maintain discretion and confidentiality - Establish and maintain professional and effective relationships with internal and external entities - Conflict resolution skills Salary - Min: USD $37.00 - Max: USD $61.00

Role Description This is a remote position. You must self-provide high speed internet access. Depending on shortages, you may be required to self-provide additional monitors (you will need to work on a minimum of 2 monitors). This job does not require any travel. - Responsible for ensuring the overall quality and completeness of medical record documentation for all payor groups, all DRG’s, including MS, AP, and APR. - Facilitates modifications to clinical documentation through concurrent interaction with physicians, nursing staff, other patient caregivers, and Health Information coding staff to support that appropriate reimbursement and clinical severity is captured for the level of service rendered to all inpatients. - Supports timely, accurate, and complete documentation of clinical information used for measuring and reporting physician and hospital outcomes. - Educates all members of the patient care team on an ongoing basis, as needed. - Professional team player, able to communicate well with others on all levels. - Regular electronic contacts with other personnel throughout and outside the hospital; contacts may be in by telephone or through e-mail correspondence. - Flexible with a working knowledge of all areas of adult medicine. - Ability to sit for very long periods of time, manual dexterity and mobility for extensive use of computer screen, keyboard, copy and facsimile machines, reader/printer, and other office equipment. - Adequate to perform essential functions of the job with the type of judgments and potential consequences outlined above. Qualifications - EPIC EHR experience. - Clintegrity CDE software experience. - 5 years minimum experience as Clinical Documentation Specialist in an acute setting, preferably Level 1 Trauma Center. - CDI Subject matter expert for ALL PAYORS, all DRG groups (MS-DRG, APR-DRG, AP-DRG). - PSI/HAC/HCC (Risk adjustment coding) knowledge/experience. Requirements - Registered Nurse, any state. BSN or higher preferred. - CCDS or CDIP certification. - Coding certification: CCS or CRC. Benefits - Comprehensive benefits program, including health, dental, vision, life, disability, and retirement. - Attractive working conditions. - Opportunities for career growth through professional development. Salary - Salary Min: USD $40.00 - Salary Max: USD $64.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey Short Description Reporting to the Manager of the Clinical Documentation Team the Clinical Documentation. Educator, through diverse assignments, supports and participates in educational activities to improve of the quality, completeness and accuracy of clinical documentation for Cooper University Physicians (CUP.) Experience Required Physician coding and compliance experience with significant emphasis on/strong background in Evaluation and Management services. Training and presentation experience with physicians and other clinicians both individually and in groups. Accomplished in the preparation of PowerPoint presentations and other supplemental training materials. Previous work experience in the auditing and coding of professional clinical documentation; both handwritten and electronic medical records. Education Requirements Bachelor’s degree preferred; Associates degree in Nursing or other relevant Associate degree also considered. Proficiency in Microsoft Office applications needed to perform in position; Word, PowerPoint, Outlook and Excel. Confident and professional public speaker with exemplary verbal and written communication skills. Well-versed in using, referring to and researching CMS and other federal and local clinical documentation and compliance guidelines, CPT, ICD-9-CM and HCPCS codes, Evaluation and Management Documentation Guidelines and PATH guidelines. License/Certification Requirements CPC and/or CCS-P; Nursing certification and/or Compliance certification a plus. Valid Driver’s License (will need to travel to CUH satellite locations as necessary) Salary Min ($) USD $36.00 Salary Max ($) USD $59.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey Short Description Reporting to the Manager of the Clinical Documentation Team the Clinical Documentation. Educator, through diverse assignments, supports and participates in educational activities to improve of the quality, completeness and accuracy of clinical documentation for Cooper University Physicians (CUP.) Experience Required Physician coding and compliance experience with significant emphasis on/strong background in Evaluation and Management services. Training and presentation experience with physicians and other clinicians both individually and in groups. Accomplished in the preparation of PowerPoint presentations and other supplemental training materials. Previous work experience in the auditing and coding of professional clinical documentation; both handwritten and electronic medical records. Education Requirements Bachelor’s degree preferred; Associates degree in Nursing or other relevant Associate degree also considered. Proficiency in Microsoft Office applications needed to perform in position; Word, PowerPoint, Outlook and Excel. Confident and professional public speaker with exemplary verbal and written communication skills. Well-versed in using, referring to and researching CMS and other federal and local clinical documentation and compliance guidelines, CPT, ICD-9-CM and HCPCS codes, Evaluation and Management Documentation Guidelines and PATH guidelines. License/Certification Requirements CPC and/or CCS-P; Nursing certification and/or Compliance certification a plus. Valid Driver’s License (will need to travel to CUH satellite locations as necessary) Salary Min ($) USD $36.00 Salary Max ($) USD $59.00