ConferenceDirect

• Build registration and mobile app sites to ensure visually appealing, user-friendly, and on-brand booking experiences • Work in collaboration with Event Technology Success Manager(s) on the creation of event sites for assigned technology service lines within required timeline deadlines and providing consultative build recommendations • Participate in client conference calls assisting Event Technology Success Manager(s) as required • Customize training documentation and guides for attendee, exhibitor, and speakers • Conduct and document site Q&A’s and work through challenges and resolutions prior to Go Live • Implement client-requested changes throughout the site build process and conduct final walkthroughs to ensure accuracy, functionality, and client satisfaction • Participate in the planning and execution for onsite check-in, badge printing, and lead retrieval services, as needed • Assist with fulfillment of in-person onsite services or virtual day of support needs. This may include troubleshooting technical issues, frontline support for event participants, assisting with onsite badge printing & check-in, and video conferencing set up management. Conduct onsite Training for registration of Staff and/or Volunteers. • Respond to client/speaker/attendee technical issues and inquiries with accelerated response times • Lead customer contacts through platform admin training and onsite prep, as needed • Troubleshoot platform challenges, identifying patterns, and implementing solutions to address root causes and prevent recurrence • Support maintenance tasks as assigned by Event Technology Success Manager(s) • Support with client closeout process, financial reconciliations, and creating final reporting within 30 days post-event • Required to record time spent for client accounts using designated time tracking tool • Provide backup support for other projects and responsibilities as needed

• Design and build online hotel reservation sites supporting meetings and conventions with attendance from 500 to 100,000+ • Create and distribute room block memos, room block allocations and departmental tracking documents • Review and interpret hotel contracts for accurate event builds in Passkey and Resiada • Communicate with hotel contacts regarding opening documentation and requirements • Create and provide Housing Managers with reports and information on a daily and weekly basis • Assist with completing hotel audits • Configure registration to housing integrations in Passkey and Resiada • Create and complete final reports based on final hotel data • Generate Housing History Reports and work directly with hotels to reconcile and finalize group pickup • Reconcile financial data including cancellations, rebates and commissions • Conduct registration vs housing comparison to support marketing campaign emails • Complete post-event overflow booking aRes intake forms and manage associated reporting • Develop client concession templates aligned with hotel contractual obligations • Complete custom reporting as needed • Provide backup support for projects to the Operations team • Other Duties as assigned