Computercraft Corporation

Computercraft is seeking a temporary Technical Information Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). We anticipate a 2-month engagement with full-time or part-time work, depending on the candidate. There is potential for an extension or longer-term consideration based on performance and project needs. NCBI is part of the National Library of Medicine (NLM) at NIH. NCBI uses the web to advance science and health by providing free access to biomedical and genomic information. As a result, it has one of the top 400 most visited sites in the world. This role will provide short-term assistance to respond to increased user support volume related to evolving NIH requirements. The Technical Information Specialist will provide support and user education for NCBI’s customer engagement systems, including SciENcv. Clearance Requirement: Candidates must be eligible to obtain a Public Trust clearance.Job Responsibilities - Provide email support to researchers, principal investigators, administrators, and other stakeholders using SciENcv and related NCBI systems. - Triage and resolve a high volume of user inquiries, ensuring timely and accurate responses. - Troubleshoot user account, profile, and submission-related issues and collaborate with internal and external teams to resolve technical problems efficiently. - Identify, document, and communicate recurring user issues to design and development teams, working collaboratively to implement effective solutions. - Assist with writing test scripts and conducting functional testing of new features. - Support reporting efforts to track customer service trends and identify areas for process improvement. - Contribute to the development or refinement of user-facing guidance or educational materials (e.g., template, FAQs, tutorials). - Handle other duties as assigned. Required Skills/Qualifications - Bachelor’s degree - Two years’ experience in a customer service environment - Experience searching in technical or scientific databases - Proven ability to work effectively in team environments - Excellent written and verbal communication skills with ability to convey technical and non-technical information clearly to diverse stakeholders - Strong analytical and problem-solving skills - Proficiency with basic computer applications - Adaptability and flexibility in a high-volume, dynamic work environment - Initiative and attention to detail Desired Skills/Experience - Working knowledge of a customer relationship management (CRM) platform such as Microsoft Dynamics - Exposure to research funding workflows, grant applications, or academic/research administration environments Computercraft offers an excellent benefits package that includes health, dental, vision, and disability and life insurance; a 401(k) plan with matching; paid leave starting at 128 hours/year for the first 3 years of employment; and 11 paid holidays. We also offer the opportunity for a positive work–life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals. To learn about other Computercraft job opportunities, please visit the Careers section of our website: https://www.computercraft-usa.com/. EEO Employer – Disability/Veteran/Race/Color/Religion/Sex/National Origin/Genetic Information

Computercraft is seeking an Online Content Specialist to join the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI). This team member will be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display. PMC is a free full-text archive of biomedical and life sciences journal literature, containing more than 7 million full-text records spanning research from the late 1700s to the present. NCBI has one of the top 400 most visited websites worldwide, and its wide range of applications serve more users and more data than nearly any other U.S. Government agency. NCBI provides free access to petabytes of biomedical and genomic information, and scientists all over the world use its products. This is a full-time position that is currently remote and may include on-site work in Bethesda, Maryland. Job Responsibilities - Track incoming content and the progress of work on multiple projects in development or production stages - Communicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessments - Process and evaluate content using web-based tools and UNIX scripts - Check accuracy and integrity of source data and online presentation of content - Conduct data analysis and troubleshoot errors, coordinate with appropriate personnel to solve programming and content-related issues - Serve as a liaison between authors, publishers, and/or vendors and the NLM Required Skills - Minimum Education Requirement: Bachelor’s degree - Two years’ experience in publishing or library science environment - Familiarity with online publications, specifically electronic journals or books - Positive attitude; displays flexibility and patience in a high-volume, customer-service-focused work environment - Comfortable managing multiple projects simultaneously - Ability to communicate technical and non-technical information effectively to authors, publishers, developers, users, and data providers - Ability to conduct data analysis and work with developers to implement solutions - Ability to work with complex, detailed information - Knowledge of XML and/or HTML - Excellent verbal and written communication skills - Excellent organizational skills - At least one item from the “Desired Skills/Experience” list Desired Skills - Experience managing production workflow of an online publication - Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop) - Experience editing journal or book content or in journal or book production - Experience with UNIX/Linux in a data production environment The compensation for this position will be based on the experience of the successful candidate. The expected pay range for this position is $65,000 to $85,000 annually. Computercraft offers an excellent benefits package that includes health, dental, vision, and disability and life insurance; a 401(k) plan with matching; paid leave starting at 128 hours/year for the first 3 years of employment; and 11 paid holidays. We also offer the opportunity for a positive work–life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals. To learn about other Computercraft job opportunities, please visit the Careers section of our website: https://www.computercraft-usa.com/. EEO Employer – Disability/Veteran/Race/Color/Religion/Sex/National Origin/Genetic Information