Commutatus

• Assist with feature ideation through research and experience • Collaborate in a squad to plan and estimate features • Develop, customize, and maintain Salesforce applications • Perform testing and quality assurance • Create and maintain documentation • Train and support end-users on Salesforce Service Cloud

• Provide inbound customer support using a call flow guide • Help customers resolve basic technical issues • Track, document, and retrieve information in databases • Offer additional products and/or services • Deliver expert customer experiences…with a smile.

• Provide users with tier 3 platform and technical support • Assist other teams by gathering and reporting on account data • Efficiently resolve customer inquiries on the first contact • Build proactive relationships with high-priority clients