Comfort Keepers

• Provide strategic and operational leadership for multiple company-owned locations • Ensure operational excellence, financial performance, regulatory compliance, and outstanding client service • Lead and mentor local management teams to achieve performance and service excellence • Conduct regular SWOT analyses to anticipate business challenges and drive solutions • Drive revenue growth and profitability across all assigned locations

Elevate the Human Spirit — And Build the Future of Our Franchise Network At Comfort Keepers Franchising, Inc., dba Comfort Keepers, we support a growing network of franchise owners who are committed to delivering compassionate, in-home care that helps seniors live safely and independently. Our mission is to Elevate the Human Spirit — and that begins with empowering new franchise owners to launch strong, grow confidently, and build sustainable businesses in their communities. We are seeking a Manager of New Franchise Success to serve as the primary launch and performance partner for new franchise owners — guiding them from franchise signing through pre-opening, launch, and early-stage ramp-up. This is a highly execution-focused, growth-driven role with clear ownership of early revenue acceleration, operational readiness, and franchise stabilization. Why Join Comfort Keepers? We are a purpose-driven organization supporting entrepreneurs who serve families during meaningful and often emotional moments. This role directly impacts the long-term success of new franchise owners and the communities they serve. You will play a critical role in: Strengthening first-year franchise performance - Improving launch readiness systems - Driving measurable revenue growth - Supporting compassionate care delivery nationwide Compensation $80k-$95k annual Comprehensive Benefits Package Comfort Keepers Franchising, Inc. offers a competitive compensation and benefits program including: - Medical, Dental & Vision Insurance - Ancillary Insurance Options - 401(k) Plan - Paid Time Off - Professional Development Opportunities Position Overview The Manager of New Franchise Success is responsible for supporting new franchise launches, accelerating early revenue growth, ensuring operational readiness, and coaching franchise owners through the critical first 6–12 months of business operations. This role is ideal for candidates with experience in: - Franchise operations - Multi-unit business leadership - Business coaching or consulting - Launching new locations or markets - Home care, healthcare, or service-based industries Key Responsibilities New Franchise Onboarding & Launch Support - Guide new franchise owners from signing through opening - Support business planning, staffing, and market entry strategy - Coordinate training, compliance, and technology readiness - Ensure owners meet launch benchmarks and deadlines Early Revenue Growth & Performance Acceleration - Drive early KPIs including: - Billable hours - Client acquisition - Caregiver recruitment - Revenue targets - Coach owners on sales strategy, marketing activation, and operational efficiency - Identify launch risks and implement corrective action plans Business Coaching & Accountability - Provide structured coaching during first 6–12 months - Conduct regular KPI reviews and growth milestone tracking - Reinforce disciplined business practices and leadership behaviors Cross-Functional Collaboration - Partner with internal departments (training, marketing, operations) - Improve onboarding and ramp-up processes - Support smooth transition into ongoing franchise support model Qualifications - 4–6+ years experience in franchise support, business operations, multi-unit leadership, or growth-focused roles - Experience launching new businesses or supporting early-stage growth strongly preferred - Ability to coach business owners and senior leaders without direct authority - Strong financial and operational acumen - Bachelor’s degree in Business, Healthcare, Operations, or related field (or equivalent experience) Skills & Competencies - Strong execution and results-driven mindset - Data-driven decision making - Excellent communication and relationship-building skills - High emotional intelligence - Ability to manage multiple projects and franchise launches simultaneously - Comfortable working in a remote, fast-paced environment Location & Travel Requirements - Remote position within the United States - Up to 50% travel required - Candidates must have convenient access to a major airport hub - Preference will be given to candidates located in or near: - Atlanta, GA - Chicago, IL - Miami, FL - Dallas, TX - Los Angeles, CA - Washington, DC Metro Area Work Environment - Remote position - Up to 50% travel required - Ability to lift up to 25 lbs - Extended time at computer and phone Equal Opportunity Employer Comfort Keepers Franchising, Inc. is an Equal Opportunity Employer committed to fostering a workplace that reflects our mission of Elevating the Human Spirit®. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.