CloudBolt Software

• Serve as the organization’s primary security leader and trusted advisor, performing many of the responsibilities typically associated with a CISO while partnering with executive leadership on security strategy and execution. • Develop, implement, and maintain pragmatic, right-sized security policies, standards, and best practices working with the developers as customers. • Manage relationships with external vendors, consultants, and auditors. • Lead all Corporate IT functions supporting a fully remote global workforce. • Manage identity and access management, endpoint management, collaboration platforms, SaaS applications, and the employee technology lifecycle (onboarding, offboarding, provisioning). • Establish scalable IT processes that support employee productivity and business continuity, and drive continuous improvement of IT service delivery and employee experience. • Drive pending infrastructure decisions, including VPN strategy, password management, tooling platform consolidation, and certificate lifecycle automation. • Partner closely with Engineering and Platform teams to remove technical blockers and improve operational effectiveness, including CI/CD, automation, and cloud platform reliability. • Identify opportunities to leverage AI and automation to eliminate manual processes and operational toil across the organization. • Evaluate and implement AI-enabled tools that improve productivity, support operations, engineering workflows, security monitoring, and business processes. • Establish governance and best practices for responsible AI usage within the company. • Partner with the COO and leadership team to manage IT, infrastructure, security, and cloud-related budgets, including AI tooling spend. • Monitor and optimize spending across cloud providers, SaaS platforms, security tools, and technology vendors.

• Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt’s StormForge product, Kubernetes, cloud infrastructure, and integrations • Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments • Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly • Collaborate closely with engineering and product teams to escalate bugs, contribute to root cause analysis, and validate fixes • Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides • Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests • Continuously improve support processes, tooling, and operational readiness • Learn and apply new technologies to expand technical expertise and improve customer outcomes