ClearCourse

Role: E-commerce Advisor Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future) Reports to: Customer Services Team Leader   ClearCourse is growing fast — and we’re looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you’ll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.   You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships. What You’ll Do   - Handle inbound customer queries via phone, email, and live chat - Provide personalised support across our ecommerce products and services - Help customers resolve issues quickly and effectively - Offer advice on ecommerce best practices to support customer success - Proactively identify opportunities to upsell and retain customers - Manage inbound cancellation requests, using questioning and retention tools to retain business - Promote ClearCourse as a trusted partner by delivering exceptional customer service What We’re Looking For   - A positive, proactive personality with great communication skills - Strong interpersonal skills — confident over the phone and in writing - Experience probing, questioning, and influencing to solve problems - Call centre experience desirable, but not essential - Knowledge of websites & ecommerce, with HTML/CSS a bonus Why Join Us?   - Competitive salary + benefits - 25 days holiday + your birthday off - Private medical insurance (Bupa) & health cash plan - Life assurance & income protection - Enhanced parental leave & family wellbeing support - Perkbox discounts & perks - Generous pension contributions - Hybrid working model (remote flexibility)   If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment — we’d love to hear from you.   Apply today and help shape the ClearCourse customer experience.

Service Desk Lead Location: Remote (Australia) Reports to: Managing Director, Sports & Leisure About the Role ThinkSmart Software (part of the ClearCourse Group) is a growing SaaS business supporting children’s activity providers across the UK. We’re looking for a Service Desk Lead to manage a small support team while improving how service desk operations are delivered, measured, and scaled. About You - Experience in a Service Desk or IT Support environment - Previous team leadership or supervisory experience - Strong understanding of incident and problem management - Comfortable analysing data and driving improvements - Ideally experienced in a SaaS environment

Role Description We are looking for an experienced Senior PHP Developer to support us in developing payment plugins for the ClearAccept payment system. You will work remotely with a team based in the UK. - Development and maintenance of existing payment plugins for WooCommerce (90%) - Development and maintenance of existing payment plugins for Magento (10%) Qualifications - 5+ years of experience in PHP - Commercial experience with WooCommerce and Magento - Experience with HTML and JavaScript - Experience in the creation/configuration of Dev/Test/Prod environments in 'on-premise' infrastructure as well as cloud (preferably AWS) - Wider e-commerce experience would be a plus - English language B2+ Requirements - 0.25 FTE