Civitek Solutions

• The position is responsible for creating and maintaining training materials and documentation support for both internal staff and external stakeholders in support of Civitek products. • Work closely with Program/Project Managers, Systems Project Analysts, Application Trainers and other team members to produce high-quality documentation for new and existing technology products. • Assume responsibility for assigned tasks relating to the production of documentation and media materials for all technology products. • Create and maintain technical documentation such as: User manuals, Application release notes, New functionality “how-to” guides, End-user training materials, Printable documents, advisories, and technical bulletins, Electronic newsletters and program release documents. • Write clear, concise user interface (UI) text and online interactive help content. • Develop tutorials and instructional content to support user adoption of applications and features. • Translate complex technical concepts into easy-to-understand content for non-technical users. • Edit, revise, and standardize materials created by other team members. Ensure all documentation aligns with organizational standards, branding, and tone. • Standardize content across platforms, applications, and media formats. • Revise and update documentation following each application production release. • Work closely with internal teams to understand software applications and documentation needs. • Respond to internal inquiries and requests for documentation or information. • Maintain open, professional communication with management, team leads, coworkers, Clerks’ offices, and external stakeholders. • Create and manage the structure of documentation libraries and information architecture.