City of San Marcos, Texas

Title: Utilities Customer Service Clerk Location: San Marcos United States Job Description: Salary $39,270.40 - $42,411.20 Annually Job Type Full-time Non-Exempt Job Number 202600036 Department Finance - Utility Billing FLSA Non-Exempt Work Hours Monday - Friday JOB SUMMARY The Utilities Customer Service Clerk facilitates utility billing and collections operations by providing customer service, processing payments, and maintaining accurate account records. This position supports service order requests, responds to inquiries, and ensures timely and accurate posting of utility transactions to promote efficient service delivery and customer satisfaction. ESSENTIAL FUNCTIONS The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department. - Responds to customer inquiries regarding account balances, deposits, service connections, disconnections, and billing issues. - Processes utility payments received in person, by mail, or via drop box; posts transactions accurately. - Creates, updates, and maintains customer account information; processes service orders for new connections, move-ins, and move-outs. - Assists with account adjustments, credits, refunds, and balance transfers. - Generates billing corrections, NSF letters, and verification reports as needed. - Performs routine clerical tasks including data entry, filing, copying, and faxing. - Provides support for departmental staff and performs other duties as assigned. MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS MINIMUM REQUIREMENTS - High school diploma or GED equivalent required. - One (1) year of customer service or clerical experience. - A valid Texas driver’s license with an acceptable driving record. PREFERRED QUALIFICATIONS - Experience in utility billing or a municipal customer service environment. - Proficiency in Microsoft Office and billing software systems. COMPETENCIES AND ENVIRONMENT KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of utility billing processes and rate schedules. - Strong customer service and communication skills. - Ability to maintain accurate records and process transactions efficiently. - Ability to work independently and manage multiple priorities in a fast-paced environment. PHYSICAL DEMANDS This position requires lifting up to 25 pounds occasionally. Frequent activities include sitting, handling, fine dexterity, vision, hearing, and talking. Occasional activities include standing, walking, pushing/pulling, reaching, and bending. Rare activities include climbing, balancing, and using foot controls. WORK ENVIRONMENT Work is primarily performed in an office setting with extended periods of sitting and frequent interaction with the public.

Title: WIC Clerk Location: Seguin United States Job Description: Salary $39,270.40 - $49,108.80 Annually Job Type Full-time Non-Exempt Job Number 1683 Department NE - WIC FLSA Non-Exempt Work Hours Mon & Wed 8 AM - 4:30 PM; Tues & Thurs 8 AM - 7 PM; Fri 8 AM - 12 PM JOB SUMMARY The WIC Clerk supports the Women, Infants, and Children (WIC) program by providing essential customer service and administrative support to ensure participants receive timely and accurate benefits. This position facilitates program operations, maintains compliance with federal and state guidelines, and promotes positive participant experiences through eligibility screening, benefit issuance, and nutrition education assistance. ESSENTIAL FUNCTIONS The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department. - Screen and interview applicants to determine eligibility for WIC services; verify and calculate income. - Issue and explain benefits to participants; refer participants to health and/or nutrition professionals as needed. - Schedule and coordinate WIC appointments; prepare and process program documentation. - Perform data entry and maintain accurate client records; generate daily and monthly reports. - Answer multi-line phones and provide information to callers. - Teach nutrition education classes; issue breast pumps and provide related counseling. - Maintain a clean, safe, and sanitary WIC facility, including restrooms, kitchen/break areas, and equipment. - Participate in community outreach activities as required. - Obtain participant measurements and/or blood samples as assigned. - Perform other related duties as assigned to support program operations. MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS MINIMUM REQUIREMENTS - High school diploma or GED equivalent. - Six (6) months of clerical experience. - Valid Texas driver’s license with acceptable driving record; or ability to obtain one within 30 days of hire. PREFERRED QUALIFICATIONS - Experience working in a public health or social services environment. - Bilingual (English/Spanish) preferred. COMPETENCIES AND ENVIRONMENT KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of basic clerical practices and customer service principles. - Ability to read, process, and prepare program records and documentation accurately. - Strong verbal and written communication skills. - Ability to maintain positive working relationships with program personnel, outside agencies, and participants. - Skill in handling sensitive information with discretion and confidentiality. - Ability to work in a fast-paced environment and manage multiple tasks effectively. PHYSICAL DEMANDS This position requires lifting up to 45 pounds rarely. Frequent activities include sitting, handling, fine dexterity, vision, hearing, and talking. Occasional activities include standing, walking, pushing/pulling, reaching, and carrying. Rare activities include kneeling, crouching, bending, twisting, climbing, balancing, and using foot controls. WORK ENVIRONMENT Work is primarily performed in a clinic setting with exposure to infectious diseases and occasional exposure to bloodborne pathogens, hazardous chemicals, and irate individuals. This is a safety-sensitive position requiring adherence to health and safety protocols. Immunizations are recommended but not mandatory. The WIC program covers costs for those who choose to receive them, and team members may decline any or all immunizations.