Circunomics Career

Your mission We are looking for a Customer Success Manager who ensures that transactions on our marketplace are not only agreed upon but also successfully completed. In this role, you take ownership after a deal is commercially agreed and drive the operational execution between buyers, suppliers, and internal teams. You actively engage with customers throughout transactions and negotiations to ensure progress, remove blockers, and keep deals moving. Your focus is to make sure that interactions on the platform lead to real outcomes — turning activity into completed transactions and repeat business. You'll lead proactive outreach to understand what's blocking users from getting value, guide them to the right platform features — particularly around 1st-life battery supply — and build the self-service infrastructure that allows our support to scale without adding headcount. You'll also run structured user research together with our product and analytics teams, feeding real buyer and seller insights directly into how we develop the platform. This is a hands-on role at the intersection of sales enablement, product feedback, and user education. You'll work closely with PO, Backend lead, Solution Architecture, and the sales team — handling technical onboarding and listing creation so that sales can focus on key account management and deal execution. What You’ll Do Drive transaction execution - Take ownership of deals after commercial agreement - Act as the main point of contact for buyers and suppliers during execution - Coordinate all steps required to complete transactions (documentation, logistics, internal alignment) Keep deals moving - Proactively follow up with all stakeholders - Identify and resolve blockers - Ensure timely completion of transactions Manage deal-related engagement - Actively engage with users in ongoing negotiations and transactions when progress stalls - Identify high-intent users within ongoing platform interactions and flag them to Sales for commercial follow-up. - Facilitate communication between buyers and suppliers to move deals forward - Support interactions without taking over commercial ownership (no pricing or negotiation decisions) Ensure operational readiness - Ensure all required information and documents are complete - Align closely with Sales Operations and Finance - Track progress and ensure smooth handovers Support customer activation - Guide customers through the final steps towards their first transaction - Re-engage users whendirectly linkedto active deal opportunities Your profile - 3–5+ years in Customer Success, Account Management, or User Engagement within a SaaS or digital marketplace environment - Proven track record of reducing churn or reactivating dormant users at scale - Experience designing and delivering onboarding programs (live and self-service) - Comfortable running user interviews and translating qualitative insights into actionable product feedback - Strong ability to create clear, engaging content — video tutorials, guides, FAQs — that scales support without scaling headcount - Highly structured, proactive, and data-informed in how you prioritize accounts and outreach - Fluent in English; German is a strong plus Bonus Skills - Experience in energy, cleantech, mobility, or industrial B2B marketplaces - Familiarity with battery lifecycles, second-life applications, or EV supply chains - Experience working with product and analytics teams on platform instrumentation and user behavior data - Knowledge of CRM tools (HubSpot preferred) and pipeline/engagement tracking Why us? - Flexible hours and remote-first working culture. - €50 monthly perk using Hrmony(choose from different options) - 28 Holiday days, plus a half-day on December 24th and December 31st, and including Rosenmontag. - Company-supported pension scheme- Betriebliche Altersvorsorge. - Remote working culture. - Low hierarchies and open feedback culture. - Modern offices are in the city of Mainz. - Attractive L&D budget with creative freedom for growth. About Us Founded in 2019, Circunomics helps companies buy, sell, and route used batteries in a structured and reliable way. We operate a curated B2B marketplace where battery assets from electric vehicles and energy storage systems are assessed, documented, and matched with the right next step, either reuse in second life applications or recycling. Our platform brings together standardized asset information, battery data analysis, and regulatory guidance so that buyers and sellers know what is being traded, what is required, and what comes next. This reduces uncertainty, shortens decision cycles, and prevents battery transactions from getting stuck late in the process. By making battery reuse and recycling easier to execute at scale, Circunomics supports the energy transition and helps turn used batteries into valuable resources rather than waste. Learn more: https://www.circunomics.com/

Your mission As Sales Operations Specialist, you ensure structure, transparency, and operational discipline across the commercial organization. You own the CRM as the single source of truth, maintain a reliable deal pipeline, and ensure that transactions are properly documented and execution-ready. Working closely with Sales, Finance, and external partners, you coordinate the operational processes that allow deals to move smoothly from opportunity to completion. By bringing clarity, structure, and accountability to commercial workflows, you enable the Sales team to operate efficiently and reliably. Your profile You have - 3+ years in Sales Ops / RevOps (or related commercial ops roles) in a B2B environment; exposure to automotive/energy/cleantechis a plus. - Strong CRM & operations skillset (HubSpot preferred): data quality/hygiene, pipeline discipline, and scalable process design. - Experience supporting transaction execution processes, ideally including logistics coordination in a B2B environment. - Fluent in English and German, with confident cross-functional communication across Sales, Finance, and Marketing. - Hands-on, highly structured, detail-oriented, and proactive with a solution-focused mindset—and confident in enforcing process discipline and holding stakeholders accountable for data accuracy and execution standards. - Interest or experience in sustainability topics (e.g., LCA, CO₂, Battery Passport) is a plus, along with the confidence to enforce process discipline and hold stakeholders accountable for data accuracy and execution standards. Bonus Skills - Experience in Green Tech startups, IoT, or Energy. - Technical understanding of battery systems or energy storage solutions. - Familiarity with cross-border transactions or logistics processes. - Experience in companies dealing with physical goods, supply chains, or regulated environments. Core Responsibilities - HubSpot: own the CRM as the single source of truth, ensuring data accuracy, stage discipline, and complete, timely pipeline updates through active monitoring and Sales follow-up. - Commercial Logistics Process Ownership: Structure and coordinate the commercial logistics workflow for finalized transactions. Define clear handover criteria, documentation requirements, and responsibilities prior to execution. Act as the coordination interface between Sales, external logistics partners, and Finance to ensure smooth transaction completion and accountability. - Process Improvement & Operational Stability: Identify operational inefficiencies and recurring friction points, and implement structured improvements that increase clarity, ownership, and reliable execution across Sales. Why us? - Flexible hours and remote-first working culture. - €50 monthly perk using Hrmony(choose from different options) - 28 Holiday days,plus a half-day on December 24th and December 31st, and including Rosenmontag. - Company-supported pension scheme- Betriebliche Altersvorsorge. - Remote working culture. - Low hierarchies and open feedback culture. - Modern offices are in the city Mainz. - Attractive L&D budget with creative freedom for growth. About Us Founded in 2019, Circunomics helps companies buy, sell, and route used batteries in a structured and reliable way. We operate a curated B2B marketplace where battery assets from electric vehicles and energy storage systems are assessed, documented, and matched with the right next step, either reuse in second-life applications or recycling. Our platform brings together standardized asset information, battery data analysis, and regulatory guidance so that buyers and sellers know what is being traded, what is required, and what comes next. This reduces uncertainty, shortens decision cycles, and prevents battery transactions from getting stuck late in the process. By making battery reuse and recycling easier to execute at scale, Circunomics supports the energy transition and helps turn used batteries into valuable resources rather than waste. Learn more: https://www.circunomics.com/