CipherHealth

• Set product vision and strategy. Define a compelling, differentiated product vision and translate it into a clear, prioritized multi-quarter strategy aligned to company goals. • Own the roadmap. Build and maintain roadmaps grounded in customer needs, market opportunity, and business value; communicate them clearly to stakeholders and executives. • Drive discovery and validation. Champion continuous customer discovery, user research, and data-informed decision-making to identify the right problems to solve. • Define requirements. Author and oversee crisp PRDs, user stories, and acceptance criteria; ensure a well-groomed, prioritized backlog. • Lead go-to-market. Partner with Marketing, Sales, and CS on positioning, pricing, packaging, launch, and adoption. • Measure and iterate. Define success metrics and OKRs, instrument products, and use quantitative and qualitative signals to guide the roadmap. • Manage the product lifecycle. Balance new bets, growth initiatives, technical investment, and maintenance across the portfolio. • Build and lead the team. Hire, mentor, and grow product managers; establish a healthy, high-performing product culture and craft.

Role Description The Team Lead, Technical Implementations plays a key role in driving the successful delivery of technical implementations by managing the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team. Working closely with the VP, Professional Services, this role ensures projects are executed efficiently, capacity is balanced across the team, and timelines and deliverables are consistently met. The Team Lead serves as the first line of coordination and support for the T.I.S. team, escalating concerns, removing blockers, and ensuring high-quality service delivery. You will also serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers. You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills. Key Responsibilities - Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review. - Oversee day-to-day operations for the T.I.S. team, ensuring work is prioritized effectively, utilization is tracked, and deliverables are completed on time. - Serve as the first escalation point for technical or delivery challenges, collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements. - Support process excellence by defining and improving implementation workflows, technical standards, and internal/client-facing collateral. - Provide ongoing tactical coaching and mentorship to T.I.S. team members, reinforcing best practices in technical troubleshooting and cross-team collaboration. - Partner with the Implementation Lead as the primary technical consultant for customers, ensuring data integrations (HL7, flat file, SFTP) are optimized and validated against solution goals. - Execute and oversee the technical configuration of products within the CipherHealth Evolve suite to align with specific customer use cases and post-go-live optimization. Qualifications - At least 5 years of proven success in a technical implementation or professional services leadership role, ideally within a SaaS or healthcare technology environment. - Strong understanding of data integration standards, including HL7, SFTP, and APIs. - Demonstrated ability to lead multiple concurrent technical projects and manage a high-performing team in a fast-moving environment. - Excellent analytical and problem-solving abilities, with the skill to communicate complex concepts clearly to both technical and non-technical audiences. - Exceptional organizational skills with strict attention to detail and quality, as well as the ability to drive decision-making under minimal supervision. - Strong written and verbal communication skills with the ability to collaborate effectively across all organizational levels. - Thorough understanding of project and service delivery, including the management of implementation risks, impacts, and acceptance processes. - Creative thinker with the ability to effectively translate customer needs into technical requirements. - Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field, or equivalent professional experience. Benefits - Healthcare that begins on your first day: - Generous company-funding of our health, vision, and dental plans - HSA/FSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases - Employee Assistance Program (EAP) - Adoption Assistance - Retirement: - 401(k) at three months of employment — with a match upon enrollment! - Time away: - Discretionary PTO + 13 paid holidays - Competitive paid parental leave and flexible return to work policy - Recognition: - Generous Employee Referral Program - earn cash for each employee referral that is hired - Yearly Cipher-versary stipend - Ci-Phives - receive public kudos and gift cards from peers and managers - Culture: - CARE2 Values - Monthly All Teams Meetings - Employee Resource Groups such as Rainbow Room and BIPOC Group - Internal Webinars and robust onboarding / training programs - Remote-first team: $50 per month reimbursement in your check for WFH expenses - You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical stakeholders. Identify risks early, develop sharp mitigation plans, and surface growth opportunities aligned to customer goals. Use AI-powered tools and analytics to stay ahead of account health trends and act with precision. • Lead strategic discussions and Executive Business Reviews that clearly connect CipherHealth's care coordination platform to measurable outcomes — patient experience, readmissions, quality metrics, and financial ROI. Present independently and confidently to senior system-level leaders, translating complex data and insights into clear, compelling recommendations. You know how to navigate the complexity of large, matrixed health systems to get things done. • Own customer onsite visits from agenda through execution — with clear outcomes, tight preparation, and high-impact delivery. Lead executive presentations and frontline discussions that deepen trust and accelerate adoption. Leverage AI tools to streamline prep, synthesize insights, and personalize the experience for each strategic account. • Ensure customers achieve sustained adoption and quantifiable value from CipherHealth's care coordination platform. Advise on best practices for rounding, outreach, and engagement programs — connecting product usage to outcomes data, ROI, and the evolving AI capabilities within our ecosystem. • Be the voice of the customer internally. Partner with Product, Implementation, and Support to solve problems, influence the roadmap, and deliver a seamless experience. Bring forward patterns and insights — including those surfaced through AI tools — that shape how we build and serve. • Turn utilization trends, outcomes data, and engagement signals into actionable insights. Use BI tools, CS platforms, and AI-assisted analysis to build concise, high-impact reports and executive presentations that drive decisions and demonstrate CipherHealth's value.

• Run the full sales cycle from prospecting to close and contract execution • Lead executive-level conversations with CMOs, CNOs, CFOs, and CIOs, connecting our solutions to their strategic goals • Meet and exceed quota; maintain a pipeline of 5X assigned quota in CRM at all times • Diagnose prospect challenges, build business cases, and develop clear ROI narratives that drive decisions • Build and execute multi-threaded deal strategies — stakeholder mapping, objection handling, procurement navigation, and budget alignment • Develop research-driven account plans that identify buying triggers, key stakeholders, and budget cycles • Prospect consistently within assigned territory using a disciplined, data-informed approach • Collaborate with your SDR partner on joint outreach and account coverage plans • Drive expansion, cross-sell, and upsell opportunities within existing accounts • Deliver accurate, stage-appropriate forecasts to Sales leadership with supporting deal detail in CRM • Maintain real-time CRM hygiene across all calls, meetings, stage changes, and close plan activity • Surface risks and blockers early, always paired with a recommended path forward • Partner with Solution Engineering, Customer Success, and Product to deliver tailored demos and proposals • Represent CipherHealth at industry conferences and clinical forums • Stay current on healthcare trends, regulatory shifts, and the competitive landscape

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a self-motivated, driven, and passionate Executive Sales Professional to join our sales effort in the Health Systems space (acute care, ambulatory care, etc) for our solutions and services. This role covers the full sales cycle, from lead identification through contract negotiation and signing, account transition to services, ongoing support, and follow-on sales, including expansion, cross-sell & upsell. This position reports to the Chief Sales Officer, or their designee. The ideal candidate has a passion for healthcare, a strong drive for success, process orientation, a demonstrated ability to identify, qualify and close new opportunities, and a documented track record of results. Please note that this is an Individual Contributor role. Responsibilities - Run the full sales cycle from prospecting to close and contract execution - Lead executive-level conversations with CMOs, CNOs, CFOs, and CIOs, connecting our solutions to their strategic goals - Meet and exceed quota; maintain a pipeline of 5X assigned quota in CRM at all times - Diagnose prospect challenges, build business cases, and develop clear ROI narratives that drive decisions - Build and execute multi-threaded deal strategies — stakeholder mapping, objection handling, procurement navigation, and budget alignment - Develop research-driven account plans that identify buying triggers, key stakeholders, and budget cycles - Prospect consistently within assigned territory using a disciplined, data-informed approach - Collaborate with your SDR partner on joint outreach and account coverage plans - Drive expansion, cross-sell, and upsell opportunities within existing accounts - Deliver accurate, stage-appropriate forecasts to Sales leadership with supporting deal detail in CRM - Maintain real-time CRM hygiene across all calls, meetings, stage changes, and close plan activity - Surface risks and blockers early, always paired with a recommended path forward - Partner with Solution Engineering, Customer Success, and Product to deliver tailored demos and proposals - Represent CipherHealth at industry conferences and clinical forums - Stay current on healthcare trends, regulatory shifts, and the competitive landscape Qualifications - 8–15 years of enterprise outside sales experience, with at least 5 years in acute care or health system environments - Proven quota attainment in complex, multi-stakeholder deals with 6–18 month sales cycles - Ability to independently develop, advance, and close six-figure deals - Executive presence and communication skills at the C-suite level - CRM proficiency and disciplined pipeline management (Salesforce preferred) - Experience navigating health system procurement, legal, and compliance processes - Ability to travel 40–50% within the assigned territory Preferred - Experience selling patient engagement, care coordination, or clinical workflow SaaS - Familiarity with value-based care, HCAHPS, and hospital quality improvement - Background in consulting, clinical operations, or healthcare IT advisory - Trained in MEDDIC, Challenger Sale, or a comparable enterprise sales methodology Compensation Base Salary: $130,000 - $150,000 + commissions and equity Benefits - Generous company-funding of our health, vision, and dental plans - HSA/FSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases - Employee Assistance Program (EAP) - Adoption Assistance - 401(k) at three months of employment — with a match upon enrollment! - Discretionary PTO + 13 paid holidays - Competitive paid parental leave and flexible return to work policy - Generous Employee Referral Program - earn cash for each employee referral that is hired - Yearly Cipher-versary stipend - Ci-Phives - receive public kudos and gift cards from peers and managers - Monthly All Teams Meetings - Employee Resource Groups such as Rainbow Room and BIPOC Group - Internal Webinars and robust onboarding / training programs - Remote-first team: $50 per month reimbursement in your check for WFH expenses - You’ll receive a new Macbook laptop, other hardware, and company swag upon hire