Chris Collins

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Commercial Truck Fixed Operations Coach, you’ll partner with owners, general managers, parts and service leadership, and front-line staff to: - Audit operations and identify profit leaks - Train advisors in real-world selling strategies - Coach managers in leadership, accountability, KPI mastery, and execution - Help teams transform not just numbers—but culture You’ll be on-site with dealerships across the US and Canada, delivering hands-on coaching and tactical implementation. It’s not consulting from a PowerPoint—it’s in-the-trenches transformation. Note: There is a component of coaching that is a virtual coaching plus you’ll work shoulder-to-shoulder with dealerships in person. Qualifications - 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck operations. - A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams. - A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention. - Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure. - Excellent communication skills; comfortable leading training sessions and working with all personalities. - Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada). Requirements - No prior coaching experience needed—just a strong track record and a willingness to coach. Benefits - Partnering with a respected leader in automotive coaching and fixed ops growth. - Receive training in our proprietary service systems and tools. - Collaborate with a team of high performers who value autonomy, integrity, and results. - Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships. Bonus Points If You Have: - Public speaking or training experience. - Experience managing multiple locations or large-volume stores. - A “roll-up-your-sleeves” attitude with a passion for fixing broken processes.