CCN

• Administer and maintain agreed CRM platforms — including Salesforce configuration, user permissions, fields, page layouts, validation rules, automations and dashboards — delivering documented platform updates, release notes and governance recommendations to the contracting party at agreed milestones. • Monitor and maintain data quality across agreed systems, investigating discrepancies, supporting new data source onboarding and delivering structured findings and remediation recommendations grounded in the Consultant's own professional judgement. • Build and deliver operational reports, dashboards and KPI tracking frameworks, providing data analysis and performance insights to the contracting party at agreed reporting intervals. • Identify and assess opportunities to replace manual processes with scalable automation and AI-assisted solutions, delivering documented findings, evaluation outputs and implementation recommendations as standalone advisory outputs to the contracting party. • Support cross-functional data and CRM requirements by translating agreed business needs into documented platform solutions and process improvement proposals, delivered to the contracting party at agreed milestones.