Castolin Eutectic

• Maintain and grow sales in existing customers (customer retention) • Prospect for new customers / acquiring new accounts / Cold Calling - Sales Hunter • Provide, with the assistance of the technical support group, service and technical support to existing customers • Coordinate request for information or quotations • Manage approval projects for new technologies and applications to current and prospecting customers • Develop a territory plan • Propose and implement marketing strategies in the territory • Ensure continuous improvement and sharing of technical knowledge, competitive and product information and methods • Maintain key information in our internal CRM system

• Maintain and grow sales in existing customers (customer retention). • Prospect for new customers / acquiring new accounts / Cold Calling - Sales Hunter • Provide, with the assistance of the technical support group, service and technical support to existing customers. • Coordinate request for information or quotations. • Manage approval projects for new technologies and applications to current and prospecting customers. • Develop a territory plan. • Propose and implement marketing strategies in the territory. • Ensure continuous improvement and sharing of technical knowledge, competitive and product information and methods. • Maintain key information in our internal CRM system.

• Drive the growth of Castolin Eutectic’s wear services, including CDP wearplate, Castotube, LaserClad and other complementary products, by targeting key strategic accounts in the MINING, POWER GENERATION, CEMENT, AND STEEL INDUSTRIES. • Work closely with the Services Team to provide technical and application support, • Build and maintain strong relationships with key accounts, including but not limited to end users in mining, cement, and OEMs, to understand their needs and deliver tailored solutions. • Identify prospects and existing customers needs that fit the company’s services capabilities. • Develop messaging for new customer acquisition and existing customer expansion. • Maintain an Opportunity Pipeline: Within Dynamics CRM maintain an opportunity pipeline. The manager shall review the teams opportunity reports weekly and provide an opportunity report update to Management. • Provide technical, design, and product support to customers, addressing wear-related queries and assisting with proposals and quotations. • Maintain contact and cooperation with other regions to share best practices and drive continuous improvement in technical and commercial approaches. • Ensure the achievement of sales volumes, revenue targets, and enhanced gross profit margins for the Wear Services business. • Support the development of the organization's vision, mission, and objectives to generate revenue and profitability. • Represent the company at marketing events, trade shows, conferences, and training workshops. • Keep key documentation updated on CRM and deliver expense reports on a weekly basis.