Capio Partners LLC

Role Description The insurance department is seeking a Phone Representative to support our call team. The ideal candidate will be experienced in handling both inbound and outbound healthcare insurance-related calls. Training for this role may be conducted in-office but may transition to a remote work arrangement after successful completion of performance metrics. - Fielding inbound calls from insurance companies or employers - Making outbound calls to insurance companies or employers - Gathering information, screening and documentation of accounts - Following up for payment information - Making decisions independently Qualifications - Self-motivated, results oriented with strong communication and problem-solving skills - Experience with Microsoft Office - Excellent phone and email etiquette, professional customer service skills with complete and accurate documentation of phone calls - Medical terminology is a plus, but not required - Previous experience in a recovery environment with proven quality statistics - Must have no disciplinary counseling in the past 6 months and no attendance issues. (For Internal Applicants)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring Remote Account Specialists to help consumers resolve their medical accounts. If you’re motivated, goal-driven, and confident communicating in challenging situations, this is a high-earning opportunity with long-term career potential. We provide paid training. What You’ll Do - Communicate with consumers by phone to resolve outstanding medical accounts - Provide clear, professional guidance and offer achievable financial solutions - Use problem-solving skills to navigate difficult conversations - Meet performance goals in a fast-paced, competitive environment Qualifications - High school diploma or GED - Strong communication skills - Ability to think quickly and stay professional under pressure - Drive to meet goals and earn uncapped commission Benefits - Hourly Pay + Uncapped commission - Full benefits package (Medical, Dental, Vision, Supplemental) - Company-paid $10,000 life insurance policy - 401(k) with 4% company match after 60 days - Performance incentives, bonuses, and referral rewards - Advancement opportunities - Supportive, team-focused culture - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Referral program - Retirement plan - Vision insurance Company Description We are the nation’s largest purchaser of healthcare receivables, known for treating patients with professionalism, empathy, and respect. Our team helps consumers find realistic financial solutions while representing our clients with integrity. The AssetCare mission is to help people burdened with medical debt achieve long-term financial wellness through a compassionate, flexible, and patient-focused approach, while enabling healthcare providers to improve financial outcomes.