Cabinets

• Lead a high-performing team of professional kitchen and cabinet designers, driving exceptional sales results through strategic pipeline management, strong conversion practices, and designs that align with each customer’s space, budget, and functional needs. • Drive the team to follow best practices in sales, design, and customer engagement to increase quote conversion rates. • Collaborate with other departments to ensure seamless coordination between Design Admin, Product Knowledge, Order Entry, Contractors and Customer Service. • Oversee project conversion and pipeline progression while coaching team members on effective follow-up techniques and closing strategies/skills to improve conversion rates. • Analyze team performance metrics, identifying opportunities for improvement in design quality, customer follow-up, and overall sales execution. • Lead training and professional development efforts to continuously improve the team’s skills and sales techniques. • Develop and implement processes to ensure that all follow-ups with customers are completed promptly and effectively.

• Effectively interact with customers in need of kitchen designs by phone and email • Sale of kitchen cabinets to customers in a timely and professional manner • Compose vibrant design packages and quotes for customers with extreme attention to detail • Produce kitchens using 20/20 Design software • Handle general phone calls in the Design Department which generate leads from potential customers and provide excellent customer service