Brooklinen

Title: Senior Associate, Inbound Operations Location: New York United States Job Description: Overview At Brooklinen, operational excellence begins long before a product reaches our warehouse. We’re looking for a Senior Associate, Inbound Operations, to take ownership of our First Mile operations — helping ensure inbound shipments move efficiently, reliably, and on time from origin to destination. Reporting to the Senior Director, Operations, this is a hands-on role with meaningful ownership across our inbound freight network. You’ll work closely with freight forwarders, customs brokers, and 3PL partners, while partnering cross-functionally with Planning, Production, and Operations to bring clarity, alignment, and momentum to how products move through our network. This role is a strong fit for someone with a foundation in supply chain and inbound logistics who is excited to take ownership, solve problems thoughtfully, and contribute to building operations that scale with the business. What You’ll Do Inbound Execution & Partner Management - Own end-to-end inbound shipment execution, from booking through final warehouse receipt - Ensure shipments are delivered accurately, on time, and aligned to business priorities - Serve as the primary point of contact for freight forwarders, customs brokers, and 3PL partners - Build strong working relationships while holding partners accountable to SLAs - Coordinate inbound scheduling and receiving flow with 3PL partners Visibility, Reporting & Problem Solving - Maintain accurate shipment visibility across systems and ensure data integrity - Reconcile warehouse receipts and resolve discrepancies independently - Own weekly reporting and monthly freight KPIs, surfacing insights to support decisions - Monitor inbound flow across freight modes, identifying risks early - Take proactive steps to resolve issues and keep shipments moving Cross-Functional Partnership & Process Improvement - Partner with Planning, Merchandising, and Production to align on priorities, timelines, and vendor readiness - Communicate clearly on shipment status, delays, risks, and tradeoffs - Lead and contribute to initiatives that improve visibility, reduce manual work, and support scale - Help build more efficient, scalable ways of working across inbound operations What Success Looks Like - Inbound shipments move reliably, with clear visibility and minimal disruption - External partners are well-managed and consistently meeting expectations - Data is accurate, timely, and trusted across teams - Cross-functional partners feel informed, aligned, and supported - You are seen as a thoughtful and dependable owner who identifies issues early and drives resolution What We’re Looking For - Bachelor’s degree - 3+ years of experience in inbound operations, supply chain, or logistics, with direct ownership of inbound freight - Experience working with freight forwarders, customs brokers, and 3PL partners - Proficiency in NetSuite or a comparable ERP system - Strong Excel skills and comfort working with data - Excellent organizational skills and ability to manage multiple workflows simultaneously - Clear and confident communicator, comfortable managing both internal and external stakeholders - Self-directed and solutions-oriented, with the ability to operate independently - Interest in improving processes and building more efficient ways of working Nice to Have - Experience in e-commerce or direct-to-consumer environments - Familiarity with multiple freight modes (ocean, air, ground) - Experience across transpacific and transatlantic shipping lanes - Exposure to freight visibility or supply chain workflow tools Compensation Base salary range: $70,000–$85,000, plus equity. Compensation is determined based on experience, skills, and market data. Benefits & Perks • Up to 100% medical, dental, and vision coverage (employee-only) • Fertility & family-building support (up to $20,000 lifetime) • 401(k) with a 4% company match • 16 weeks fully paid parental leave • 20 vacation days (25 after 5 years) plus year-round Summer Fridays • Hybrid work schedule with two core in-office days (Tues–Thurs) • Remote Thanksgiving week and remote last week of December • Up to four additional remote weeks per year with approval • 40% employee discount plus seasonal product allowance • One Medical, Talkspace, and $1,000 per year via Joon for wellness • One-month paid sabbatical at five years Why Join Us? Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger. About Brooklinen Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other. #LI-Hybrid #LI-MK

Title: Director, Digital Commerce Location: New York United States Hybrid Job Description: Overview At Brooklinen, we believe in creating a home that feels like you-and that same philosophy extends to how customers experience us online. We're seeking a Director of Digital Commerce to lead our digital commerce business. This is a high-impact, player-coach role for a true digital merchant-someone who brings a strong commercial lens while ensuring our digital experience remains cohesive, thoughtful, and aligned with the Brooklinen brand. You'll own the performance of our digital storefronts, responsible for driving revenue while maintaining a strong customer experience. Reporting to our VP, eCommerce & Marketplaces, you'll partner closely with Planning, Growth/Retention, and Digital Product to ensure our site is both commercially effective and brand-aligned. You'll also lead a team of four across site content and merchandising, elevating both execution and commercial ownership. What You'll Do Commercial Merchandising & Site Performance - Evaluate the end-to-end customer journey to identify friction points and improve the path to purchase - Define strategies to increase AOV and UPT through cross-sell, upsell, and personalization - Oversee onsite experiences across promotions, product launches, and product education - Lead a culture of testing, using A/B testing and personalization tools to drive incremental revenue - Implement dynamic merchandising strategies, including sort order and curated collections based on performance and business priorities Conversion & Experience Optimization - Partner with Growth/Media teams to create a seamless click-to-cart journey - Optimize landing pages, navigation, and funnel performance to improve conversion - Translate performance data into clear, actionable improvements Multi-Channel Strategy & Marketplace Management - Define how DTC and marketplaces (including Amazon and Registry) work together to drive total business growth - Build and execute go-to-market strategies for marketplaces - Partner with agencies to improve performance across search, content, and conversion - Reinforce Brooklinen.com as the home of the brand through differentiated experiences, bundles, and launches Team Leadership & Operational Excellence - Lead and develop a team, evolving them from site operators into commercial owners - Build scalable workflows for product launches and seasonal updates - Maintain a strong attention to detail to ensure the site is accurate and optimized - Partner with Digital Product and UX to shape features that drive revenue per session What Success Looks Like - The digital experience feels cohesive, intuitive, and aligned with the Brooklinen brand across DTC and marketplaces - Conversion, AOV, and revenue per session improve through thoughtful, data-informed iteration - Cross-functional partners trust this role's judgment and view them as a strong commercial thought partner - Digital initiatives are well-coordinated, with clear priorities and fewer last-minute adjustments - The team operates with a strong sense of ownership, balancing execution with a broader commercial mindset We're Looking For Someone Who Brings - 8-10+ years of experience in digital commerce, with meaningful ownership of site merchandising and/or marketplace performance - Experience with eCommerce P&L management, forecasting, and demand planning - Strong familiarity with Shopify Plus and modern analytics tools (e.g., GA4, Looker) - A strong merchandising instinct, with the ability to translate product, inventory, and data into a compelling digital experience - The ability to synthesize performance data into clear, actionable insights - Experience managing agencies or external partners and holding them accountable to performance - A business ownership mindset, with a strong understanding of revenue, margin, and long-term growth - Clear, confident communication skills with the ability to influence cross-functional stakeholders - Strong organization and attention to detail, with the ability to manage multiple priorities - A proactive, solutions-oriented approach to identifying and resolving challenges - Experience with marketplace platforms (e.g., Amazon Seller Central, Walmart Marketplace, or similar), including advertising, promotions, and operational levers preferred If you're excited to shape how customers experience Brooklinen online-and help us continue building a brand that feels like home-we'd love to hear from you. Compensation Base salary range: $165,000-$200,000, plus equity and a 15% target bonus. Compensation is determined based on experience, skills, and market data. Benefits & Perks - Up to 100% medical, dental, and vision coverage (employee-only) - Fertility & family-building support (up to $20,000 lifetime) - 401(k) with a 4% company match - 16 weeks fully paid parental leave - 20 vacation days (25 after 5 years) plus year-round Summer Fridays - Hybrid work schedule with two core in-office days (Tues-Thurs) - Remote Thanksgiving week and remote last week of December - Up to four additional remote weeks per year with approval - 40% employee discount plus seasonal product allowance - One Medical, Talkspace, and $1,000 per year via Joon for wellness - One-month paid sabbatical at five years Why Join Us? Brooklinen is a place where thoughtful people do meaningful work - with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don't meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger. About Brooklinen Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we're one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment - from sheets and towels to thoughtful additions for the modern bedroom - has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We're growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft - and each other. #LI-Hybrid #LI-MK

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role helps ensure that social media moments feel welcoming, genuine, and true to who we are. - Support our organic social channels - Maintain and update content calendars across Instagram, TikTok, and Pinterest - Schedule posts and ensure content is tailored appropriately for each platform - Help keep the behind-the-scenes workflow organized so the team can move quickly - Monitor comments and conversations across Brooklinen’s social channels - Respond where appropriate and route customer questions to our CX team when needed - Help ensure Brooklinen shows up online in a way that feels warm, natural, and human - Source user-generated content that reflects how people actually live with our products - Keep an eye out for product mentions, cultural moments, and conversations where Brooklinen can participate naturally - Flag creator or partnership opportunities and coordinate with PR when relevant - Assist with weekly reporting and performance tracking across channels - Help surface insights about what content resonates with our community Qualifications - 1–2 years of experience supporting social media or digital content for a brand - Familiarity with Instagram, TikTok, and Pinterest - Strong organizational skills and attention to detail - An intuitive sense for how brands should participate in online conversations - Curiosity about what people respond to culturally and creatively - Someone who enjoys both the operational and creative sides of social media - A collaborative, easygoing teammate who’s comfortable jumping in where needed Requirements - Part-time freelance role - Approximately 15 hours per week - Initial 3-month engagement, with the potential to extend based on business needs - Remote, with occasional collaboration with the Brooklinen social and brand teams Nice to Have - Experience working with a DTC brand or within the home/interiors space - Experience sourcing or working with user-generated content - A personal interest in interiors, home, or the small details that make a space feel lived in Company Description Brooklinen was founded in 2014 with a simple belief: that comfort brings happiness. Today, we’re one of the largest soft goods brands in the U.S., designing products for the way people actually live at home, with a focus on elevated quality and accessible pricing. - Our assortment, from sheets and towels to thoughtful additions for the modern bedroom, has earned more than 100,000 five-star reviews. - Recognized by Architectural Digest, Good Housekeeping, Wirecutter, and more. - As we continue to grow, we’re doing so thoughtfully and with intention, creating a place where people care deeply about their craft, their teammates, and the homes our products become part of.