Breadcrumb

• Deliver new features while improving the quality and architecture of existing technology • Collaborate with product and design to scope and ship meaningful work not just tickets • Identify opportunities to improve operational excellence, ways of working and customer outcomes • Break large pieces of work into small, shippable units prioritising learning over perfection • Coach and support engineers of all levels; be someone teammates want to learn from • Think holistically about the impact of your decisions on the whole business, not just the dev team

• Lead, coach, and develop engineers through regular feedback, performance guidance, and career development. • Create a high-performing, psychologically safe team environment built on collaboration, ownership, and accountability. • Manage task allocation, workload balancing, and on-call rotations. • Mediate and resolve team or technical conflicts with empathy and clarity. • Own the technical quality of your team’s work, ensuring high standards for scalability, reliability, and maintainability. • Guide code quality, design principles, and best practices across the team. • Manage and prioritise technical debt to support long-term platform health. • Lead complex code reviews and technical decision-making when needed. • Champion automation to improve velocity and reduce toil. • Own the team’s delivery model (e.g. Kanban or Scrum) and execution against quarterly goals. • Facilitate team cadences including planning, stand-ups, and retrospectives — always with clear purpose. • Continuously improve team processes, estimation, testing practices, and documentation. • Lead effective incident response, post-mortems, and root-cause analysis. • Act as a key communication bridge between Engineering and Product, Customer Success, Sales, and other teams. • Partner with Product Managers to define scope, priorities, and acceptance criteria for high-value work. • Ensure the backlog is prioritised based on customer impact, technical needs, and business strategy. • Protect the team from unnecessary scope creep while balancing time-to-market trade-offs.

• Own and optimise the configuration, governance, and integration of Breadcrumb’s internal business systems across all departments. • Spend roughly half of your time on HubSpot, with the remainder on other business systems such as Notion, Maxio, Mammoth, Slack, Google Workspace, Rippling, DEEL IT, Jumpcloud, Atlassian, Github. • Understand and design system architecture - defining where data should be created, edited, stored, and surfaced across platforms (particularly HubSpot and Maxio). • Ensure systems communicate effectively, understanding data flows and native integrations (without needing to personally code them). • Implement and govern a robust, effective change control system for business system configuration changes, ensuring that proper safeguards, approval, and prioritisation frameworks are in place. • Work with Finance, Commercial and Operations leadership to implement key strategic initiatives across the business. • Champion practical AI adoption internally - identifying simple automation opportunities and partnering with internal champions to implement efficiency improvements. • Support a global team across time zones, operating flexibly outside traditional 9–5 structures when needed.