Brainbox

About Brainbox Brainbox is a dynamic BPO committed to fostering a positive and supportive work environment. We pride ourselves on our core value, ‘Always Be Kind,’ which is reflected in everything we do, from employee development to customer service. We invest in our people with continuous training, health benefits from day one, and a culture that encourages personal and professional growth. We are seeking an On-call Strata Admin & Front Desk Support Officer to support our Australian clients. This role requires a proactive and dependable individual who can provide timely assistance as needed. You will handle calls via BRIA, answers on-call, emergency calls, after-work hours calls. On call coverage: - Australian Public Holidays - Western Australia Holidays - Saturday 8:30 AM - Monday 8:30 AM Work Arrangement: - On-call work from home - Preferably within Pampanga only, candidates are required to visit onsite during interviews and on your first day Key Responsibilities - Respond promptly to on-call requests and provide timely support - Answer and manage phone calls, transferring or escalating when necessary - Assist with general administrative duties including correspondence preparation and tracking - Coordinate service requests, maintenance issues, and complaint resolutions - Arrange and communicate with contractors as required - Perform other assigned duties as needed

• Administer and maintain Salesforce CRM and Marketing Cloud environments • Configure and manage users, permissions, workflows, and system settings • Support marketing automation initiatives within Salesforce Marketing Cloud • Work with stakeholders to map, design, and improve business processes • Translate business requirements into scalable Salesforce configurations • Monitor system performance and recommend improvements • Assist with integrations and data management across Salesforce platforms • Provide ongoing support, troubleshooting, and system enhancements