Blockworks

• Support Day-to-Day People Operations: You’ll assist with employee lifecycle processes including onboarding, promotions, transfers, offboarding, employee records updates, payroll coordination support, leave administration support, benefits administration support, documentation updates, and general People team administration. • Maintain Employee Records & Systems Accuracy: You’ll help maintain accurate employee information across HR and recruiting systems, trackers, documentation, and internal records. • Support Onboarding & Employee Setup: You’ll assist with onboarding coordination from offer acceptance through the first 90 days, including scheduling, onboarding communications, documentation, employee setup tasks, and helping new hires feel prepared for their first day. • Support Recruiting & Hiring Coordination: You’ll help move candidates through the hiring process, including resume screening, interview scheduling, sourcing support, candidate communication, and maintaining a strong candidate experience from intro call through offer stage. • Support Employee Experience Programs: You’ll help coordinate onboarding experiences, employee touchpoints, engagement activities, internal communications, and company programs that support the employee experience at Blockworks. • Coordinate Across Teams to Support Operations: You’ll work closely with Finance, Operations, hiring managers, and leadership to help coordinate People-related workflows, scheduling, communications, and day-to-day operational support. • Assist with Internal Events & Team Coordination: You’ll help support onboarding sessions, team initiatives, internal programming, and coordination for the company’s annual retreat and other internal events. • Provide General People Team Support: You’ll assist with documentation updates, administrative tasks, recruiting coordination, employee requests, and additional People & Culture support as needed.

• Design, build, and maintain the systems that power our products end-to-end. • Architect, build, and ship backend systems that can scale to millions of requests/day. • Design, implement, and optimize APIs that power our research and media products. • Own database design, optimization, and reliability (MySQL/Postgres). • Implement caching and performance strategies with Redis or similar tools. • Lead backend feature development from planning to production release. • Diagnose and resolve scalability, performance, and reliability issues under real-world load. • Raise the bar on testing, monitoring, and observability across the stack. • Collaborate with frontend, product, and data teams to ensure seamless integrations.

• Own a full sales cycle from prospecting to closing • Develop custom proposals and solutions for partners • Build long-term relationships with clients • Stay informed about industry trends and news • Collaborate with the team to contribute to overall success

• Drive New Business: You'll own a full sales cycle across a defined list of accounts — from prospecting and outreach to pitching, negotiating, and closing. • Create Custom Solutions: You'll develop proposals that span Blockworks' data, media, and events products. • Land and Expand: You'll build multi-threaded relationships inside your accounts. • Work with Marquee Partners: Your counterparts are CMOs, heads of growth, VPs of marketing, and founders at tier-1 crypto protocols, financial institutions, and Fortune 500 brands. • Stay on Top of the Industry: You'll track what's happening in crypto closely enough that it becomes a natural part of how you sell. • Represent Blockworks IRL: Attend key industry events, meet partners in person, and use those moments to accelerate relationships. • Operate with Discipline: Log everything in the CRM, forecast accurately, and manage your pipeline with rigor. • Raise the Bar Internally: Play an active role in mentoring other sellers.

• Design, build, and maintain the systems that power our products end-to-end. • Architect, build, and ship backend systems that can scale to millions of requests/day. • Design, implement, and optimize APIs that power our research and media products. • Build pipelines to parse and model blockchain transactions and financial data. • Own database design, optimization, and reliability (MySQL/Postgres). • Implement caching and performance strategies with Redis or similar tools. • Lead backend feature development from planning to production release. • Diagnose and resolve scalability, performance, and reliability issues under real-world load. • Raise the bar on testing, monitoring, and observability across the stack. • Collaborate with frontend, product, and data teams to ensure seamless integrations.

• Own a Book of Customers: You’ll manage a portfolio of Blockworks customers as their primary point of contact after sale, building strong relationships and ensuring we unlock as much value from our product offerings as possible for our clients. • Drive Retention and Renewals: You’ll focus on keeping customers engaged and successful, identifying churn risk early, guiding renewal conversations, and showing customers the ROI of working with Blockworks. • Be the Expert: You’ll continually engage with our Product team to maintain expertise around the use-cases, benefits, and features of each of our products, and leverage that knowledge to advise our clients in how best to solve their most burning issues with Blockworks’ offerings. • Run Day-to-Day Customer Engagements: You’ll lead regular check-ins, QBRs, and ongoing communication, making sure customers feel supported, informed, and engaged. • Spot and Solve Customer Problems: You’ll uncover pain points, flag issues early, and work with internal teams — product in particular — to get things resolved quickly and thoughtfully. • Provide High-Value Feedback: You will consistently provide feedback to internal teams, particularly Product and Sales, based on customer conversations to inform improvements to our sales process and product roadmap. • Partner Internally to Get Things Done: You’ll work closely with Sales, Product, Finance, and Operations to ensure smooth handoffs, clear expectation-setting, and follow-through on customer needs. • Use Tools to Stay Organized: You’ll keep account details, health scoring, and renewal status up to date in HubSpot, using that information to prioritize your work and report status across the org. • Help Improve How we do CS: As part of a small, growing team, you’ll play a key role in helping define the Customer Success function, and exemplify and champion best practices. This responsibility includes serving as an escalation point and mentor for your junior team members.

• You’ll support the podcast team, as well as the broader organization, with scheduling, coordination, communication, and operational execution that keeps our shows and teams moving quickly and effectively. • You’ll own internal and external scheduling for podcast recordings, managing availability, time zones, and guest logistics. • You’ll maintain accurate production timelines, coordinate recording schedules, track deadlines, and keep the broader podcast calendar organized so episodes move through the workflow smoothly and on time. • You’ll send timely, polished communication to podcast guests, partners, sponsors, and internal stakeholders across email, Slack, Telegram, and social platforms. • You’ll work closely with sales, customer success, design, and operations to ensure information and deliverables flow smoothly between the podcast team and other business functions. • You’ll help coordinate and execute in-person episode recordings at our headquarters in New York City. • You’ll support sponsor communication, track deliverables, and ensure all episode requirements and commitments are executed accurately and on schedule. • You’ll pull performance data, maintain dashboards and trackers, and organize reporting systems the team relies on. • You’ll serve as our office manager, keeping the NYC office organized, well-stocked and clean. • You’ll maintain accounts, access, and documentation for platforms like Megaphone, YouTube, Descript, Airtable, and social media tools used by the podcast team.