Birdsong Hearing Benefits

Role Description The role reports to the Director, Provider Relations of Your Hearing Network (YHN). The role of Provider Network Business Development Specialist for Your Hearing Network is a strategic role that plays a crucial part in ensuring our members have access to high-quality hearing care services. This role specializes in contacting providers to enroll in Your Hearing Network. - Strong recruitment skillset, sales acumen, cold calling, and good record keeping contributing to successful network expansion. - Focus on finding and introducing providers to expand the network while ensuring that existing providers are well-supported and meet the company's NCQA quality standards. - Identify potential providers, engage and sell them on joining YHN, facilitate the onboarding process, and work to ensure appropriate growth and retention of the network. - Work closely with the Credentialing team to ensure proper documentation is received to credential providers into the network and ensure proper compliance with company policies, NCQA standards, and industry regulations. Qualifications - Three (3) years’ experience preferred in provider recruitment sales. - Skillset on hunting and cold calling on potential providers. - Familiarity with managed care principles is valuable. - Strong verbal and written communication skills. - Individual should possess a strong sales focus. - Demonstrate an entrepreneurial spirit, managing change well, and being flexible to environment and business needs. - Willingness to go above and beyond daily to achieve best-in-class results. - Ability to work with highly detailed, complex, and emotionally sensitive information. - Ability to maintain a high degree of discretion, confidentiality, protection, and integrity. - Ability to prioritize and complete multiple complex work assignments. - Ability to work independently and in groups. - Excellent written and verbal communication skills. - Ability to provide and receive constructive feedback in a clear, concise, and respectful manner. - Demonstrate ability to meet deadlines. - Basic knowledge of data analysis, statistics, data integrity, and analytics with initiative and ability to further develop skills. - Bachelor’s degree in healthcare administration, or related field is preferred. Equivalent work experience will be considered in lieu of a degree. Requirements - Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours. - Sufficient room to set up a laptop, monitors, keyboard, and mouse. - Comfortable space to work for duration of working hours. - Quiet, private, and secure space in which to work. Benefits - Medical, dental, prescription, and vision benefits. - 24/7 virtual medical care. - Employee Assistance Program for you and your family. - 401(k) with company match. - Company-paid life insurance. - Supplemental insurance for yourself, your spouse/partner, and your children. - Short-term and long-term disability insurance. - Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care. - Pet Insurance. - Commuter accounts. Company Description - We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity, and respect. We always keep our promises. - We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals. - We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness. - We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Role Description The role of Provider Network Specialist is a key role for Your Hearing Network (YHN). This role is essential to ensure the highest quality of provider relationships within the network. The role reports to the Director Provider Relations. As a Provider Network Specialist for YHN, this strategic role plays a crucial part in ensuring our members have access to high-quality hearing care services. This position focuses on ensuring that existing providers are well-supported. - Maintain ongoing relationships with network providers. - Address any concerns and ensure proper compliance with company policies, NCQA standards, and industry regulations. Qualifications - Three (3) years’ experience preferred in provider relations. - Experience working with healthcare providers, understanding their needs, and building strong relationships. - Familiarity with managed care principles is valuable. - Strong verbal and written communication skills. - Demonstrate an entrepreneurial spirit, managing change well, and being flexible to environment. - Comfortable calling providers on issues and concerns. - Willingness to go above and beyond daily to achieve best-in-class results. - Ability to work with highly detailed, complex, and emotionally sensitive information. - Ability to maintain a high degree of discretion, confidentiality, protection, and integrity. - Ability to prioritize and complete multiple complex work assignments. - Ability to work independently and in groups. - Excellent written and verbal communication skills. - Ability to provide and receive constructive feedback in a clear, concise, and respectful manner. - Demonstrate ability to meet deadlines. - Basic knowledge of data analysis, statistics, data integrity, and analytics with initiative and ability to further develop skills. - Bachelor’s degree in healthcare administration, or related field is preferred. Equivalent work experience will be considered in lieu of a degree. Requirements - This role works remotely. You will need the following when working from home: - Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours. - Sufficient room to set up a laptop, monitors, keyboard and mouse. - Comfortable space to work for duration of working hours. - Quiet, private and secure space in which to work. Benefits - Medical, dental, prescription, and vision benefits. - 24/7 virtual medical care. - Employee Assistance Program for you and your family. - 401(k) with company match. - Company-paid life insurance. - Supplemental insurance for yourself, your spouse/partner, and your children. - Short-term and long-term disability insurance. - Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care. - Pet Insurance. - Commuter accounts.

Role Description Advanced Hearing Providers (“AHP”) coordinates hearing healthcare services for employees with workers’ compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers’ compensation claims. We are seeking hard-working, self-motivated candidates with a positive attitude who like the idea of being involved in the process of helping people hear better. The position of Claims Specialist (“CS”) I plays a critical role in the operation of the organization. The main function of an AHP CS I is coordinating authorized hearing healthcare for covered employees. AHP staff work as a TEAM – this is crucial! We expect team members to build trust and respect for each other by producing consistent results and going above and beyond, especially to help each other. Even though each CS will be working on their own assigned cases, interaction with other team members, clients, providers, and patients will occur often. Responsibilities - Obtain a complete, thorough understanding of the workers’ compensation claims administration process, fees and participants. - Adhere to customer Service Level Agreements (SLAs) by maintaining contact with clients, providers, and claimants/patients as prescribed to ensure all parties are kept informed of the process status. - Successfully prioritize the workday utilizing our task-based systems, resulting in achieving daily completion of all required tasks (ensuring SLA compliance). - Ensure orders are properly documented in a timely manner. - Demonstrate an understanding of the workers’ compensation referral and RFA process. - Demonstrate an understanding of navigating client/claimant requirements to ensure billable item eligibility is reviewed prior to submitting requests to client. - Perform verification of all HCPC/CPT codes that will be requested, including verifying eligibility and confirming whether NCCI edits and/or a state fee schedule (SFS) is applicable. - Coordinate the completion of necessary documentation to be filed with state agencies when applicable. - Maintain a high degree of detail and accuracy throughout the claim administration process. - Cross utilize phone, email, and fax for communication to ensure efficient processing time. - Assist with phone answering and intake related duties. - Demonstrate basic to intermediate level process understanding and ability to critically think and solution for complex situations that arise. - Other duties as assigned by the manager. Qualifications - Advanced knowledge and experience with computer systems and business software programs, in particular Salesforce, Word, Excel, Outlook, Office 365 Apps and Adobe Acrobat. - Previous workers’ compensation, insurance claims management, and/or hearing healthcare industry experience is preferred. - Bilingual skills will be extremely helpful with some patients. - Excellent grammar and written skills. - Ability to type at a minimum of 40 WPM. - Ability to travel for training and occasional on-site meetings. - Communicate clearly, professionally and in a timely manner. - Manage multiple tasks simultaneously in a proficient manner. - Ability to maintain professional client and provider relationships. - Work collaboratively with colleagues, including regularly providing direct support by completing team members’ tasks for them as needed. - Understand when situational discretion must be employed in the handling and sharing of client, provider, and/or claimant information. - Self-motivated; ability to work independently. - Must have a high attention to detail. - Must be coachable and receptive to feedback. - Must be dependable and consistent. - Ability to take a proactive approach to all situations. - Driven by a focus on reaching a specific objective or accomplishing a given task. - Eagerness to adapt to new methods. - Obtain satisfaction from delivering great customer service. - Willing to try new things/operate outside of your comfort zone. - EDUCATION - HS Diploma or equivalent. Benefits - Medical, dental, prescription, and vision benefits. - 24/7 virtual medical care. - Employee Assistance Program for you and your family. - 401(k) with company match. - Company-paid life insurance. - Supplemental insurance for yourself, your spouse/partner, and your children. - Short-term and long-term disability insurance. - Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care. - Pet Insurance. - Commuter accounts.

Overview Advanced Hearing Providers (AHP) specializes in coordinating comprehensive hearing healthcare services for employees with workers’ compensation claims. Representing networks, employers, third-party administrators, and insurance carriers, we connect injured workers with a nationwide network of credentialed hearing healthcare professionals. Our streamlined process ensures timely, high-quality care that supports recovery while simplifying case management for all parties involved. The National Accounts Sales Director will focus on acquiring and growing strategic national accounts. This role demands a strong hunter mentality with a proven track record of success in sales, particularly in managing complex, high-value client relationships across multiple regions or markets. The successful candidate will leverage deep sales expertise and consultative selling to drive significant revenue growth and position AHP as the preferred partner for large-scale hearing healthcare solutions. This is a remote role requiring up to 75% travel. The National Accounts Sales Director reports directly to the Head of Sales and will utilize company-provided technology for all business activities. The ideal candidate will be based in Florida, Georgia, Texas or Tennessee. Responsibilities - Own and drive sales growth within assigned national accounts and strategic enterprise clients. - Develop and execute account acquisition strategies targeting large employers, insurance carriers, third-party administrators, and managed care organizations with national footprints. - Identify client needs and tailor consultative solutions that align with their workers’ compensation hearing healthcare goals. - Build and maintain strong, long-term relationships with senior decision-makers and influencers across client organizations. - Collaborate closely with operations, marketing, and legal teams to ensure service delivery aligns with contractual obligations and client expectations. - Lead contract negotiations, renewals, and compliance efforts in partnership with legal advisors to mitigate risk and maximize client satisfaction. - Develop annual sales plans and forecasts for national accounts with clear revenue and growth targets. - Provide market intelligence on hearing aid technologies, competitive landscape, regulatory changes, and industry trends to inform sales strategies. - Represent AHP at national industry events, conferences, and client meetings to strengthen brand presence and generate new business leads. - Maintain accurate sales pipeline and CRM data, reporting progress and performance metrics to senior leadership regularly. - Leverage cross-functional influence and peer mentorship to advance organizational objectives. - Travel extensively (up to 75%) to meet with clients and prospects at national and regional levels. Key Accountability Metrics - Achievement of national account revenue and sales growth targets. - Client retention and satisfaction scores among national accounts. - Successful contract negotiations and renewals. - Accurate sales forecasting and pipeline management. - Contribution to team engagement and positive sales culture. Qualifications - Bachelor’s degree or equivalent experience required. - Minimum 7-10+ years of proven success in field-based sales with a hunter mentality, preferably managing national or strategic accounts. - Demonstrated ability to close complex deals and navigate multi-stakeholder sales cycles. - 5+ years experience in workers’ compensation, hearing healthcare, managed care, or related industries strongly preferred. - Excellent consultative selling, negotiation, and communication skills. - Strong analytical, organizational, and time management abilities. - Proficient in Microsoft Office Suite; experience with Salesforce or similar CRM systems preferred. - Ability to work independently in a remote environment with a high degree of self-motivation and discipline. - Willingness and ability to travel extensively. Work from Home Requirements - Reliable and secure internet connection (no public Wi-Fi). - Dedicated, quiet, and private workspace suitable for full-day work. - Adequate space for laptop, monitors, keyboard, and mouse. The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. What we have to offer:Medical, dental, prescription, and vision benefits24/7 virtual medical careEmployee Assistance Program for you and your family401(k) with company matchCompany-paid life insuranceSupplemental insurance for yourself, your spouse/partner, and your childrenShort-term and long-term disability insurancePre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent CarePet InsuranceCommuter accounts The pay range for this position is expected to be between $100,000 to $110,000 base salary per year, and $170,000 at plan, with an uncapped commission structure; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. #Birdsong #LI-JB1 #LI-REMOTE

Overview Advanced Hearing Providers (“AHP”) coordinates hearing healthcare services for employees with workers’ compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers’ compensation claims. We are seeking hard-working, self-motivated candidates with a positive attitude who are passionate about patient care and want to help people hear better. The position of Claims Specialist I (“CS I”) plays a critical role in the operation of the organization. The main function of an AHP CS I is coordinating authorized hearing healthcare for covered injured workers, demonstrating basic to intermediate competency within the role and duties assigned. AHP staff work as a TEAM and CARE– this is crucial! We expect team members to build trust and respect for each other by producing consistent results and going above and beyond, especially to help each other. Even though each CS will be working on their own assigned cases, interaction with other team members, clients, providers, and patients will occur often. This is a fully remote position; however, candidates must be able to work the core hours of 11:30 AM – 8:00 PM EST. The pay range for this role is $18.90-22.05 hourly. Responsibilities - Obtain a complete, thorough understanding of the workers’ compensation claims administration process, fees and participants. - Adhere to customer Service Level Agreements (SLAs) by maintaining contact with clients, providers, and claimants/patients as prescribed to ensure all parties are kept informed of the process status. - Successfully prioritize the workday utilizing our task-based systems, resulting in achieving daily completion of all required tasks (ensuring SLA compliance). - Ensure orders are properly documented in a timely manner. - Demonstrate an understanding of the workers’ compensation referral and RFA process - Demonstrate an understanding of navigating client/claimant requirements to ensure billable item eligibility is reviewed prior to submitting requests to client - Perform verification of all HCPC/CPT codes that will be requested. This includes not only verifying eligibility but confirming whether NCCI edits and/or a state fee schedule (SFS), is applicable. - Coordinate the completion of necessary documentation to be filed with state agencies when applicable. - Maintain a high degree of detail and accuracy throughout the claim administration process. - Cross utilize phone, email, and fax for communication to ensure efficient processing time. - Assist with phone answering and intake related duties. - Demonstrate basic to intermediate level process understanding and ability to critically think and solution for complex situations that arise. - Other duties as assigned by the manager Qualifications - Advanced knowledge and experience with computer systems and business software programs, in particular Salesforce, Word, Excel, Outlook, Office 365 Apps and Adobe Acrobat - Previous workers’ compensation, insurance claims management, and/or hearing healthcare industry experience is preferred - Bilingual skills will be extremely helpful with some patients - Excellent grammar and written skills - Ability to type at a minimum of 40 WPM - Ability to travel for training and occasional on-site meetings Other Personal Characteristics and Experience - Communicate clearly, professionally and in a timely manner. - Manage multiple tasks simultaneously in a proficient manner. - Ability to maintain professional client and provider relationships. - Work collaboratively with colleagues, including regularly providing direct support by completing team members’ tasks for them as needed. - Understand when situational discretion must be employed in the handling and sharing of client, provider, and/or claimant information. - Self-motivated; ability to work independently - Must have a high attention to detail - Must be coachable and receptive to feedback - Must be dependable and consistent - Ability to take a proactive approach to all situations - Driven by a focus on reaching a specific objective or accomplishing a given task - Eagerness to adapt to new methods - Obtain satisfaction from delivering great customer service - Willing to try new things/operate outside of your comfort zone This role works remotely. You will need the following when working from home: - Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours - Sufficient room to set up a laptop, monitors, keyboard and mouse - Comfortable space to work for duration of working hours - Quiet, private and secure space in which to work What we have to offer: Medical, dental, prescription, and vision benefits 24/7 virtual medical care Employee Assistance Program for you and your family 401(k) with company match Company-paid life insurance Supplemental insurance for yourself, your spouse/partner, and your children Short-term and long-term disability insurance Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care Pet Insurance Commuter accounts The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. The pay range for this position is expected to be between $18.90-22.05 hourly; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. #Birdsong #LI-JB1 #LI-REMOTE

The Delivery Manager role will apply project management best practices to plan, coordinate, and monitor projects and client implementations with a high degree of complexity across the business units associated with Birdsong Hearing Benefits, LLC. Manage the implementation of assigned business, client onboarding, and/or technology initiatives associated with all business strategies. Projects span multiple functional areas and involve collaboration with all key stakeholders, clients, and vendors. Act as the liaison between the project team, vendors, clients, and the rest of the Birdsong organization. Understand the needs and manage expectations of President, senior leadership, departments, vendors, and clients. Produce end-to-end deliverables such as: Current and future state process flows Document areas for improvement SOPs Complex project plans RASCI Presentations Operational/training plans Detailed status reports Current and future state process flows Document areas for improvement SOPs Complex project plans RASCI Presentations Operational/training plans Detailed status reports Instill confidence in the organization and reflect on project outcomes for future improvements. Manage projects from inception to fruition with strong application of project management principles. Create a positive team environment and build strong relationships. Track and report on progress, concerns, risks, and timelines regularly.