PSC Biotech Corporation

• The role as a Software Sales Manager and is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. • Manage customer relationships and adoption. • Provide frontline sales leadership, coaching, and performance oversight for the sales/account management business functions. • Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets. • Drive predictable revenue growth through effective pipeline management, forecasting, and execution. • Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance. • Develop and maintain strong relationships with key Customer Stakeholders, ensuring a deep understanding of their business objectives, challenges, and success criteria. • Develop talent pipelines and succession plans to support organizational growth. • Monitor pipeline health, opportunity progression, sales cycle effectiveness, and forecast accuracy across the organization.

• Configure ACE® and related PSC Software solutions to align with customer business processes, compliance requirements, and project scope. • Lead or support customer workshops, requirements gathering sessions, configuration reviews, and solution demonstrations. • Translate customer requirements into scalable software configurations and workflow designs. • Configure and maintain forms, workflows, permissions, metadata, document lifecycles, training workflows, quality processes, and related system functionality. • Support implementation planning, deployment activities, go-live readiness, and Hypercare support activities. • Support Computer Software Assurance (CSA) and Computer System Validation (CSV) activities associated with regulated software implementations. • Assist with development and execution of validation documentation. • Ensure implementation activities align with applicable regulatory and data integrity expectations. • Conduct customer training sessions, workshops, and knowledge transfer activities. • Provide guidance regarding system administration, best practices, operational workflows, and regulated system usage. • Support customer adoption and long-term operational success. • Collaborate closely with Project Managers to support project timelines, deliverables, risks, and customer communications. • Work with Product Management and Software Development teams to communicate enhancement requests, product gaps, and customer feedback. • Partner with Technical Support and Customer Success teams during escalations, Hypercare activities, and post-go-live support. • Coordinate with Data Migration and Integration specialists as required for implementation activities. • Troubleshoot configuration, workflow, validation, and operational issues during implementations. • Support software testing, deployment verification, and production readiness activities. • Assist with proof-of-concept environments, internal demos, and pre-sales support activities when needed. • Maintain implementation documentation and customer records according to PSC Software procedures and quality standards.

• Establishing and executing the vision, strategy, and delivery model for professional services across the Americas region. • Ensures alignment with global operational strategy while driving client satisfaction, operational excellence, financial performance, and scalable growth. • Oversee service delivery, client engagement, financial performance, talent development, and continuous improvement across the region. • Work with the COO to establish a clear vision, strategy, and professional services delivery model for the Americas region. • Lead the implementation of standardized, scalable, and efficient professional services processes. • Identify and mentor executive sponsors for key client engagements to establish and maintain long-term strategic client partnerships.

• Setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. • Ensuring services are aligned with client business objectives, regulatory expectations, and industry best practices. • Translating strategy into executable initiatives with measurable outcomes. • Defining and maintaining governance structures, decision-making authority, and escalation pathways. • Establishing global delivery standards, KPIs, and performance management frameworks. • Ensuring consistent service delivery and accountability across regions. • Identifying and mentoring executive sponsors for key client engagements. • Building and maintaining long-term strategic client relationships. • Gathering regular client feedback and driving continuous improvement.

• Review pre‑executed SAP GxP test scripts for completeness, clarity, and alignment to requirements. • Review post‑executed test scripts for accuracy, proper evidence, deviations, and approvals. • Support test deviation management process. • Ensure documentation complies with FDA 21 CFR Part 11, Annex 11, GAMP 5, ALCOA+, and client validation procedures. • Collaborate with US QA, IT, and business teams on validation cycles and audit readiness.