Better Business Bureau Great West & Pacific

Role Description As our Account Management Representative, you’ll support Accredited Businesses throughout their BBB journey while serving as our primary Spanish-language point of contact across the organization. You’ll help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences every step of the way. This is more than a customer service role, it’s an opportunity to become a trusted partner, community connector, and advocate for businesses. - Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish - Support onboarding, engagement, renewals, and ongoing success for assigned business accounts - Serve as BBB’s primary Spanish-speaking support resource for businesses across departments - Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes - Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs - Attend local networking events, community activities, and business outreach opportunities - Support relationships with Hispanic chambers, Spanish-language organizations, and community partners - Maintain organized and accurate CRM documentation and account updates - Identify ways to improve the experience for Spanish-speaking Accredited Businesses - Bring positivity, professionalism, and care to every interaction Qualifications - Professional fluency in both written and spoken English and Spanish are required - Someone who genuinely enjoys helping people and building relationships - Strong communication skills with confidence speaking to business owners and internal teams - Organized, detail-oriented, and comfortable juggling multiple priorities - Comfortable learning new systems and technology platforms - Experience in customer service, client support, account management, or administrative work is preferred - CRM experience and familiarity with Microsoft Office tools is a plus - A proactive, collaborative, and positive mindset Benefits - Mission-driven culture focused on trust and integrity - Supportive, collaborative, and people-first environment - Medical, Dental, and Vision insurance options - 100% employer-paid life and long-term disability insurance - 401(k) with company match - Paid holidays, PTO, and your birthday off with pay - Professional development and growth opportunities - Flexibility to work remotely while engaging with your local business community

Job Title: Advertising and Media Sales Representative Location: Tacoma, WA Competitive Pay Structure: Base Pay + Commission & Bonus Opportunities (65k -75k year 1 OTE) Energized by the thrill of the hunt and closing the deal? Passionate about building relationships? Motivated by results, accountability, and helping businesses grow through meaningful marketing solutions? If you’re driven, resilient, and ready to own your success, we’d love to meet you. As an Advertising and Media Sales Representative, you’ll act as a trusted consultant helping Accredited Businesses enhance their presence through BBB’s advertising and marketing solutions while building long-term relationships grounded in trust and integrity. What You’ll Do - Proactively seek new opportunities by engaging BBB Accredited Businesses through high-volume phone calls, emails, and virtual meetings - Present and sell BBB’s digital advertising and marketing solutions with confidence and clarity - Own the full sales cycle from outreach and discovery to closing and post-sale relationship management - Complete 200+ outreach attempts weekly and consistently generate 5+ new opportunities per week - Collaborate with the Marketing Solutions Director and team to refine strategies and improve programs - Maintain accurate and timely CRM activity logging (calls, emails, meetings, opportunities) - Respond to all internal and external inquiries within 24 hours - Deliver monthly client performance reports with actionable insights, visuals, and benchmarks - Stay focused, organized, and accountable to goals because results matter What Will Drive Your Success - 1–3+ years of B2B sales experience, preferably in digital advertising - A true hunter mentality; self-motivated, competitive, and energized by prospecting and closing - Strong business development skills with persistence to overcome objections and rejection - Experience presenting and selling digital media and/or broadcast (OOH) advertising - Confidence in communicating with business owners and decision-makers - Willingness to learn new marketing concepts and adapt quickly - Comfortable working independently while thriving in a team environment - Strong organizational skills and ability to manage time and priorities effectively - A commitment to honesty, integrity, and representing BBB’s mission at the highest level Benefits You’ll Love - Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid by BBB) - 100% employer-paid life and long-term disability insurance - Optional insurance plans (short-term disability, additional life, etc.) - Paid Time Off (PTO) as of your date of hire. - Paid holidays, plus your birthday off with pay. - Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match - Ongoing professional development and career growth opportunities - A supportive, mission-driven environment focused on trust and integrity If you’re hungry to succeed, excited by the challenge of sales, and want to make an impact by helping businesses grow through trust-based marketing solutions, then this is your role. At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated. Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Job Title: Account Management Billing Coordinator Location: Meridian, ID (Remote first work environment) Do you love building relationships while keeping things organized and on track? Are you someone who can balance empathy with accountability? Do you believe in protecting trust while delivering exceptional service? If so, the Better Business Bureau (BBB) Great West + Pacific may be your next great adventure! We’re looking for an Account Management Billing Coordinator to join our dynamic Account Management team. In this role, you’ll play a key part in retaining our Accredited Businesses (ABs), guiding them through billing and payment conversations, proactively addressing past due accounts, and helping uphold the integrity of the BBB brand. Why Join Us? At BBB, our culture is rooted in integrity, respect, and teamwork. We work hard, support one another, and celebrate wins together. Our reputation as a great place to work reflects our commitment to our people just as much as our mission. And yes — the benefits are pretty great too: - Medical, Dental, and Vision Insurance eligibility the first of the month after start date - 100% employer-paid life insurance - Instant Paid Time Off (PTO) available after your first day - 16 paid holidays annually, plus your birthday off - Safe Harbor 401(k) with immediate vesting and generous company match up to 6% - Opportunities for professional development and growth - A supportive team environment focused on excellence and service What You’ll Do: - Actively retain BBB Accredited Businesses by engaging in timely outreach, resolving past due balances on full pay and monthly accounts, and guiding businesses toward continued accreditation - Manage a collections caseload through a structured 60-day collection and outreach process - Initiate proactive outreach to past due Accredited Businesses, clearly communicate payment expectations, and work toward timely resolution to protect accreditation status - Conduct professional and empathetic outreach via phone and email - Document all contact attempts clearly and accurately - Support processes related to renewals, declines, reinstates, new owners, branches/affiliates, and out-of-business accounts - Stay current on team KPIs, OKRs, billing best practices, and policy updates - Provide exceptional customer service while remaining neutral and brand-aligned - Assist with the Secure Payment Line during working hours - Ensure database accuracy by recording detailed and consistent notes - Respond to all correspondence within one business day - Collaborate with team members and step in to support when needed - Participate in regular team meetings and one-on-ones - Support ad review, misuse, licensing processes, and other special projects as assigned What Will Drive Success: - Strong communication skills with the ability to adapt your style to different personalities - Confidence in discussing financial obligations, maintaining professionalism during difficult conversations, and balancing empathy with firm accountability. - Ability to stay neutral, solution-focused, and policy-aligned - Excellent organization and time management skills - Detail-oriented with strong documentation habits - Comfort working toward individual and team performance goals At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated. Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Job Title: Inside Sales Representative Location: Coeur d'Alene, ID Competitive Pay Structure: $40k Base Pay + Uncapped Commission Opportunity Passionate about fostering a marketplace of trust and respect? Excited about community-building and developing business relationships? Seeking a company that values excellence, teamwork, integrity, respect, and trust as much as you do? Welcome to your next adventure with the Better Business Bureau (BBB) Great West and Pacific's dynamic Business Development (BD) team! Why Join Us? At the BBB, our winning culture thrives on hard work, camaraderie, and the joy of accomplishment. Our stellar reputation as an exceptional place to work is a testament to how we prioritize you - our employees. We work hard, celebrate big, and encourage a harmonious work-life balance. Wait, there's more! Check out these amazing benefits: - Medical, Dental, and Vision Insurance eligibility the first of the month after start date - 100% employer-paid life insurance - Instant Paid Time Off (PTO) available after your first day - Enjoy 16 paid holidays annually, plus your birthday off - Secure your future with our Safe Harbor (immediate vesting)401(k) plan, with a generous company match up to 6%. - Remote first work environment - Opportunities for professional development and career advancement. - A supportive and dynamic work environment focused on integrity and excellence. What You'll Do: - Engage with local business leaders over the phone, email and other communication channels, amplifying our mission of advancing marketplace trust through the BBB. - Hold meaningful conversations with business owners and key stakeholders that support the BBBs objective of understanding customer challenges while presenting the value of accreditation with the BBB. - Conduct routine discovery and qualifying sales inquiries with customers to drive consistent growth in new accredited businesses joining our community. - asking probing questions and overcoming customer objections and rejection will be critical to your success. - Own and manage a pipeline of prospective customers and help onboard them, communicating and collecting membership fees. - Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key! - Stay organized and manage your time effectively to complete your daily goals-you know winning at sales means, putting in the effort. What Will Drive Success: - A motivated individual with a high school diploma or equivalent. - Previous experience in a service sales or volunteer position - Strong communication skills and proficiency in basic computer operations. At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated. Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Job Title: Inside Sales Representative Location: Portland, OR Competitive Pay Structure: $40k Base Pay + Uncapped Commission Opportunity Passionate about fostering a marketplace of trust and respect? Excited about community-building and developing business relationships? Seeking a company that values excellence, teamwork, integrity, respect, and trust as much as you do? Welcome to your next adventure with the Better Business Bureau (BBB) Great West and Pacific's dynamic Business Development (BD) team! Why Join Us? At the BBB, our winning culture thrives on hard work, camaraderie, and the joy of accomplishment. Our stellar reputation as an exceptional place to work is a testament to how we prioritize you - our employees. We work hard, celebrate big, and encourage a harmonious work-life balance. Wait, there's more! Check out these amazing benefits: - Medical, Dental, and Vision Insurance eligibility the first of the month after start date - 100% employer-paid life insurance - Instant Paid Time Off (PTO) available after your first day - Enjoy 16 paid holidays annually, plus your birthday off - Secure your future with our Safe Harbor (immediate vesting)401(k) plan, with a generous company match up to 6%. - Remote first work environment - Opportunities for professional development and career advancement. - A supportive and dynamic work environment focused on integrity and excellence. What You'll Do: - Engage with local business leaders over the phone, email and other communication channels, amplifying our mission of advancing marketplace trust through the BBB. - Hold meaningful conversations with business owners and key stakeholders that support the BBBs objective of understanding customer challenges while presenting the value of accreditation with the BBB. - Conduct routine discovery and qualifying sales inquiries with customers to drive consistent growth in new accredited businesses joining our community. - asking probing questions and overcoming customer objections and rejection will be critical to your success. - Own and manage a pipeline of prospective customers and help onboard them, communicating and collecting membership fees. - Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key! - Stay organized and manage your time effectively to complete your daily goals-you know winning at sales means, putting in the effort. What Will Drive Success: - A motivated individual with a high school diploma or equivalent. - Previous experience in a service sales or volunteer position - Strong communication skills and proficiency in basic computer operations. At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated. Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!