Best Service Team

• Make proactive outbound calls to potential customers, presenting our offerings with enthusiasm and professionalism. • Listen to and understand customer needs, demonstrating how our solutions can meet their specific requirements. • Maintain accurate records of all communications and sales activities in our CRM system to ensure efficient tracking. • Share insights and collaborate with your colleagues to refine sales strategies and enhance performance. • Participate in ongoing training to stay updated on product knowledge and best sales practices.

• Make outbound calls to prospects in Italy, introducing our offerings with enthusiasm and professionalism. • Understand customer needs and present appropriate solutions that resonate with them. • Maintain accurate records of all sales activities and customer interactions in our CRM system. • Collaborate with colleagues to share insights and improve sales strategies. • Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.

• Act as the first point of contact for Spanish-speaking customers via phone, email, and chat. • Provide accurate information and solutions to customer inquiries in a timely manner. • Listen actively to customer issues and concerns, demonstrating empathy and understanding. • Document customer interactions and feedback in our customer relationship management (CRM) system. • Collaborate with team members and other departments to resolve complex customer issues. • Participate in training and development sessions to enhance product knowledge and customer service skills. • Maintain a positive and professional demeanor while handling customer complaints or challenges.

• Initiate outbound calls to potential clients in Argentina, presenting our products and services with confidence and clarity. • Identify and understand customer needs while effectively showcasing how our offerings can meet those needs. • Document all interactions and sales activities in our CRM system to ensure accurate tracking and reporting. • Collaborate with fellow team members to share best practices and enhance sales strategies. • Engage in continuous training to stay updated on product knowledge and sales techniques.

• **The Connector:** Initiate outbound calls to potential clients in Brazil, presenting our products and services with confidence and clarity. • **The Closer:** Identify and understand customer needs while effectively showcasing how our offerings can meet those needs. • **The Record Keeper:** Document all interactions and sales activities in our CRM system to ensure accurate tracking and reporting. • **The Team Player:** Collaborate with fellow team members to share best practices and enhance sales strategies. • **The Learner:** Engage in continuous training to stay updated on product knowledge and sales techniques.

• Make outbound calls to prospects in Germany, introducing our offerings with enthusiasm and professionalism. • Understand customer needs and present appropriate solutions that resonate with them. • Maintain accurate records of all sales activities and customer interactions in our CRM system. • Collaborate with colleagues to share insights and improve sales strategies. • Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.

• **The Connector:** Make outbound calls to prospects in Germany, introducing our offerings with enthusiasm and professionalism. • **The Closer:** Understand customer needs and present appropriate solutions that resonate with them. • **The Record Keeper:** Maintain accurate records of all sales activities and customer interactions in our CRM system. • **The Team Player:** Collaborate with colleagues to share insights and improve sales strategies. • **The Learner:** Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.

Role Description We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations - Set clear sales targets and ensure consistent accountability across the team - Analyze team performance and provide clear reporting and insights to management - Foster a culture of ownership, transparency, high performance, and continuous improvement - Ensure compliance with internal processes, quality standards, and company policies Qualifications - 2+ years of experience leading sales or call center teams of 10+ people - Native or fluent Portuguese with good working English - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics - Proven ability to coach, motivate, and develop high-performing sales teams - Excellent communication, leadership, and organizational skills - Ability to thrive in a fast-paced, performance-driven environment - Experience in iGaming, sales, or customer retention is a strong advantage - Based in Portugal or Eastern Europe Benefits - Competitive salary with performance-based bonuses - 100% fully remote work - Full onboarding and ongoing leadership development - Opportunity to lead one of the company's highest-impact commercial teams - International, supportive, and high-performance working environment - Clear opportunities for career growth within the business

Role Description We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit. - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly. - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching. - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations. - Set clear sales targets and ensure consistent accountability across the team. - Analyze team performance and provide clear reporting and insights to management. - Foster a culture of ownership, transparency, high performance, and continuous improvement. - Ensure compliance with internal processes, quality standards, and company policies. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people. - Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage. - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics. - Proven ability to coach, motivate, and develop high-performing sales teams. - Excellent communication, leadership, and organizational skills. - Ability to thrive in a fast-paced, performance-driven environment. - Experience in iGaming, sales, or customer retention is a strong advantage. Benefits - Competitive salary with performance-based bonuses. - 100% fully remote (if Belgrade hire then hybrid). - Full onboarding and ongoing leadership development. - International, supportive, and high-performance working environment. - Clear opportunities for career growth within the business.

Role Description We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit. - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly. - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching. - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations. - Set clear sales targets and ensure consistent accountability across the team. - Analyze team performance and provide clear reporting and insights to management. - Foster a culture of ownership, transparency, high performance, and continuous improvement. - Ensure compliance with internal processes, quality standards, and company policies. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people. - Native or fluent Portuguese with good working English. - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics. - Proven ability to coach, motivate, and develop high-performing sales teams. - Excellent communication, leadership, and organizational skills. - Ability to thrive in a fast-paced, performance-driven environment. - Experience in iGaming, sales, or customer retention is a strong advantage. - Based in Portugal or Eastern Europe. Benefits - Competitive salary with performance-based bonuses. - 100% fully remote work. - Full onboarding and ongoing leadership development. - Opportunity to lead one of the company's highest-impact commercial teams. - International, supportive, and high-performance working environment. - Clear opportunities for career growth within the business.