Aven

• Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. • Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers. • Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios. • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions. • Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently. • Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.

Role Description Aven is on the hunt for powerhouse Mortgage Loan Officers who can transform warm leads and eager applicants into cardholders. In order to thrive as Aven’s MLO, you must be customer-obsessed, analytical, and able to articulate Aven’s value proposition to prospects. If you’re looking for a fast-paced, highly creative, and dynamic environment to maximize your talents and expand your expertise, then we might be the place for you. Qualifications - Bachelor's Degree - Mortgage Loan Originator License (Must be licensed in CA, FL, AZ, or a resident of MO, NV) - 3+ Years of Experience as a Mortgage Loan Officer Requirements - Outbound calling to home equity leads - Communicating with existing applicants to discuss offers Benefits - Base salary + performance bonus - Stock options bonus for high-performance - Generous health, dental, and vision insurance Location Remote or In-Person | Bay Area, CA