Ascom

• You will assist with integrating our solutions into customers’ IT environments and progressively develop into an expert in IT security, mobile communications, and alarm management and workflow solutions • You will actively participate in customer projects related to telecommunications and network infrastructure, personal safety systems, as well as server installations and software applications • Together with experienced colleagues you will support planning, installation, commissioning and handover of our Ascom platforms and solutions • You will assist with configuring and adapting IT systems and software solutions according to customer requirements • You will take part in diagnosing and resolving system faults—via remote access or on site at the customer • You will support maintenance tasks, updates and ongoing customer environment management • You will document your work thoroughly and assist with project and system documentation • You will work closely with system engineers, project managers, sales and other departments and continue to develop your skills • You will report project progress, identify risks early and escalate when necessary

• You integrate our solutions into the IT landscapes of our customers and become the expert for IT security, mobile communication, workflow and alarm management solutions, and applications for process optimization. • You implement customer projects in telecommunications and network infrastructure, personal protection systems, as well as server installations and software applications. • You design, plan and support our customers in the commissioning and operation of our Ascom platforms and solutions within their IT, server and network infrastructures. • You support and advise our customers on connecting process systems and applications, integrating applications to optimize alarm management, and configuring customer-specific IT systems and software solutions. • You work very closely with Sales, Solution Design, Workflow Consultants, Project Managers and other areas to develop and implement complex projects end-to-end.

Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with. Role and Purpose We are seeking a highly skilled and experienced Solution Architect to drive the commercial success of our product portfolio. As a key member of the team, you will design and develop customized solution architectures for customer projects, working closely with the Sales and Professional Services teams. The role aims to address customer needs from a technical, functional, or clinical perspective, ensuring effective solutions that are aligned with the company’s product portfolio. The ideal candidate is preferably based in the Rome area. Key Responsibilities The role will be responsible for: - Analyzing customer needs and translating them into solution requirements; - Recommending and designing Ascom solutions in line with customer needs; - Aligning local requirements with global product functionalities; - Managing staging and testing environments in support of projects; - Supporting project delivery in collaboration with the involved teams; - Providing structured feedback to the product development team to support continuous improvement of solutions. Required Skills and Competencies - Strong customer-oriented mindset; - Excellent cross-functional collaboration skills; - Effective communication skills and ability to influence stakeholders; - Ability to work independently as well as part of a team; - Advanced technical acumen to scope and assess the feasibility of complex solutions during customer sales interactions; - Ability to interpret customer needs and the digital landscape in terms of systems, infrastructure, and clinical and functional product requirements; - Solid understanding of deployment and integration of complex, integrated solutions, with the ability to stay up to date on product evolution, infrastructure architecture changes, and market demand; - Strong self-management and organizational skills; - Excellent interpersonal and communication skills with a strong customer focus; - Team player willing to step outside their comfort zone. Education and Experience - At least 5 years of experience in the healthcare sector; - Bachelor’s or Master’s degree in scientific, engineering, IT, or related disciplines. Together we can make a difference in the lives of the people who benefit from our technology. To learn more about what we do, visit us at: www.ascom.com