ASCENTRA CREDIT UNION

Role Description This position serves as the voice and brand steward of the credit union, responsible for creating, managing, and executing member-focused content across all marketing channels. This role ensures consistent messaging and tone across digital and traditional mediums including campaigns, websites, blogs, email, print, and member communications while bringing the brand to life in alignment with overall creative direction. The role also leads organic social media strategy and execution including content planning, posting, and online reputation management, and supports the successful delivery of marketing initiatives as business needs evolve. Qualifications - Bachelor’s degree in Marketing, Communications, Journalism, or a related field, or equivalent work experience. - Three to five years’ experience in content marketing, copywriting, or social media management, preferably within financial services or a regulated industry. - Three to five years’ experience managing organic social media platforms, including content planning, publishing, engagement, and reputation management. - Three to five years’ experience developing and executing email marketing campaigns, including writing, designing, and deployment. - One to three years' experience utilizing marketing analytics. - Exceptional writing, editing, proofreading skills with the ability to adapt tone and voice across multiple channel audiences. - Working knowledge of content management systems (CMS), email marketing platforms, and social media management tools. - Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities. - Excellent communication skills with the ability to effectively collaborate with cross-functional teams, incorporate feedback, and ensure alignment across marketing and internal stakeholders. - Problem-solving ability. - Team player. - Decision-making skills. Requirements - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. - Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. - The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified. - Administrative, Clerical, Data Entry operators, Inspection (work at distances close to the eyes). - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Benefits - Promote products and services. - Attend all meetings as required. - Maintain clean and professional work area and appearance. - Maintain positive public relations and promote the credit union within the community. - Complete educational programs as required. - Perform the following commitments of service to every member at all times: - Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. - Keep a smile in my voice as well as on my face. - Answer the telephone by the third ring. - Call people by name and thank them. - Give people my full and undivided attention; focus on the person face to face and on the telephone. - Take responsibility for solving the individual's problem instead of referring it to someone else. - Deliver on commitments of action(s) to be taken, so excuses won't be necessary. - Follow through on necessary action(s) to be sure the problem is solved. - Know that what's important is not only who or what created the problem but how the problem can be corrected. - Protect confidential information. - Other duties as assigned.