Ardent Health

Role Description The Senior Systems Engineer - Active Directory / Azure will be part of an experienced team of Systems Engineers who are responsible for securing, maintaining, and monitoring the health of the server environment throughout the enterprise. Responsibilities include: - Providing senior-level support of Microsoft Systems and Services deployed in a Hybrid Environment. - Providing mid-level support for Microsoft Windows Servers and infrastructure services. - Assisting with the implementation of new technologies and verifying that all procedural documentation is accurate, ensuring knowledge transfer from the engineering team is completed prior to any technology being placed in the production environment. - Acting as a contributor to enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items. - Administering data within corporate change, problem management, and request systems; monitoring assignment and completion of efforts documented in these systems; and properly escalating issues to management. - Installing various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches, and configuration changes. - Analyzing monitoring data to recognize trends and create proactive solutions to prevent recurring issues. - Serving as level 2 support of core infrastructure services utilizing the incident management ticketing system and working closely with IT&S teams to resolve internal customer issues. Qualifications - Bachelor's Degree in IT or related field of study. - Additional years of experience may substitute for the required education on a year-for-year basis. - 4+ years of professional experience in information technology. - PowerShell experience, preferred. - Prior healthcare experience, preferred. - Microsoft / MCSE / Azure Training or Certification, preferred. Requirements - Subject Matter Expert level knowledge of Active Directory Azure including Microsoft 365 services and the integration between cloud and on-premises. - Mid-level knowledge of Microsoft Windows Server (2016, 2019, & 2022). - Mid-level knowledge of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.). - Working knowledge of highly available network solutions across multiple data centers. - Ability to troubleshoot complex problems. - Familiarity with healthcare data privacy and security regulations, such as HIPAA and HITECH. Company Description Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Overview Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within Central (CST), Mountain (MST), or Eastern (EST) time zones. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: - Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. Responsibilities - Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR). - Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines. - Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time. - Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues. - Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary. - Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals. - Partners effectively with leadership, peers, and support staff to achieve departmental goals. - Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking. Qualifications Required Qualifications - High School Diploma or GED equivalent. - Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook. - Knowledge of standard office procedures and equipment. - Excellent communication skills. - Excellent attendance management. - Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety. Preferred Qualifications - Associate degree or higher in related field of study. - 1+ year healthcare background/experience and/or call center experience. - 2+ years of experience working in a healthcare field/role or call center environment.

Overview Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within Central (CST), Mountain (MST), or Eastern (EST) time zones. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: - Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. Responsibilities - Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR). - Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines. - Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time. - Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues. - Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary. - Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals. - Partners effectively with leadership, peers, and support staff to achieve departmental goals. - Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking. Qualifications Required Qualifications - High School Diploma or GED equivalent. - Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook. - Knowledge of standard office procedures and equipment. - Excellent communication skills. - Excellent attendance management. - Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety. Preferred Qualifications - Associate degree or higher in related field of study. - 1+ year healthcare background/experience and/or call center experience. - 2+ years of experience working in a healthcare field/role or call center environment.