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• Monitor and triage security alerts, logs, and system activity to identify potential threats or suspicious behavior. • Support investigation and response activities during security events and incidents, escalating confirmed or high-risk incidents to the Director of Cybersecurity. • Help operate and maintain endpoint protection and security monitoring platforms. • Assist with the day-to-day operation of security platforms used across the company’s technology environment, including endpoint protection, identity security, vulnerability tracking, and monitoring tools. • Assist with managing identity and device security controls across company systems. • Support secure onboarding and offboarding of users and systems. • Help enforce authentication and access policies across company platforms and cloud services. • Track and prioritize security vulnerabilities identified across applications, infrastructure, and third-party systems, and coordinate remediation efforts with engineering teams. • Support remediation tracking and follow-up to ensure vulnerabilities are addressed within agreed timelines. • Help maintain visibility into the company’s security risk posture across systems and environments. • Support the maintenance and continuous improvement of security monitoring capabilities. • Assist with improving alert visibility, logging coverage, and detection capabilities across the company’s systems. • Help ensure operational readiness of security tools and monitoring platforms. • Support day-to-day security incident response activities, including alert triage, investigation, and initial containment actions in accordance with the company’s Security Incident Response Plan (SIRP). • Assist with the collection and analysis of logs, alerts, and system data during potential security incidents. • Escalate confirmed or high-risk incidents to the Director of Cybersecurity and support coordinated response activities. • Maintain incident documentation, timelines, and evidence records to support investigation, reporting, and post-incident review. • Maintain clear documentation of security processes, configurations, investigations, and operational procedures. • Help ensure evidence and records are maintained to support internal security reviews and operational tracking. • Work closely with engineering, infrastructure, and operations teams to support secure system practices. • Collaborate with internal stakeholders to strengthen security awareness and operational resilience.

• Own the monthly reporting cycle with a strong focus on Revenue, COGS and unit economics. • Lead the month-end reporting package integrating GAAP financials with key SaaS and marketplace metrics (ARR, MRR, Churn, NRR, ARPU). • Reconcile Revenue and Operator Fees to ensure accurate reporting. • Maintain dashboards tracking subscription health, cohort behavior, and margin trends. • Monitor subscription revenue recognition across plans, locations, and services. • Analyze Operator Fees as Cost of Revenue to protect and scale Gross Margin. • Track CAC, LTV, payback period, and contribution margin by acquisition channel and operator type. • Build renewal cohort models to monitor retention, expansion, and churn drivers. • Support budget vs. actual analysis with clear variance commentary. • Lead rolling forecasts and support annual budgeting process. • Draft the monthly and quarterly financial review packages for board meetings. • Provide adhoc reporting as business needs arise.

• Develop, maintain, and execute automated test scripts for functional, regression, and end-to-end testing using modern web testing frameworks such as Playwright and Selenium. • Contribute to the technical design and architecture of the test automation framework, ensuring it is scalable, robust, and maintainable. • Design, create, and maintain comprehensive test suites, test plans, and test cases within Azure DevOps. • Execute manual and exploratory tests where automation is not feasible, ensuring high-quality coverage. • Actively participate in code reviews for test automation scripts, promoting best practices in testing and maintaining high standards of code quality. • Collaborate with the DevOps team to integrate automation tests into the CI/CD processes for continuous quality assurance. • Collaborate with Product Managers, UX/UI designers, and Engineering teams to refine technical requirements and ensure accurate feature specifications and testability. • Utilize Azure DevOps extensively to create, track, and report on test results, test cases, and test suites across the software development lifecycle. • Fully participate in Agile product development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely and predictable quality sign-off. • Analyze application performance, diagnose issues, and proactively report defects clearly and concisely. • Own the quality of assigned features, including performance, security, and adherence to functional requirements. • Work closely with Software Engineers to understand system architecture and troubleshoot complex technical issues in both pre-production and production environments. • Communicate testing strategies, progress, trade-offs, and quality risks clearly to both technical and non-technical audiences. • Act as the quality assurance technical subject matter expert during planning and review sessions. • Collaborate with the Quality Assurance Manager to improve testing methodologies, tools, and processes.

• Oversee the quality assurance and testing activities of the quality assurance team. • Lead efforts in project estimation and requirements analysis to establish realistic timelines and allocate resources effectively. • Facilitate discussions on new feature requirements, prioritize testing tasks, and manage the triage of reported defects. • Participate in regular leadership meetings and rituals as part of the Technology organization. • Review existing standards and policies to identify opportunities for enhancing efficiency and improving processes. • Establish quality assurance procedures to conduct testing and report QA findings. • Delegate and manage testing tasks within the quality assurance team. • Define and review test coverage, scope, limitations, and strategy for testing tasks. • Track and report on testing activities, including test progress, results, coverage, required resources, and reported defects. • Proven expertise in developing and implementing test automation strategies (e.g., Selenium, Cypress, Playwright). • Experience with testing in CI/CD (Continuous Integration/Continuous Delivery) environments (e.g. Azure DevOps, Jenkins, GitLab CI). • Proficiency in different types of testing: Performance, Security, and API testing. • Experience with cloud environments (AWS, GCP, or Azure). • Conduct screening and interviews for quality assurance candidates. • Mentor, lead, motivate, and provide guidance to quality assurance team members. • Cultivate a culture of learning and experimentation, encouraging the team to explore emerging technologies and incorporate them into testing practices. • Regularly provide review and feedback to employees and leadership on the performance of individuals within the quality assurance team. • Define, monitor, and report on key Quality Assurance Key Performance Indicators (KPIs) such as defect escape rate, mean time to detect/resolve (MTTD/MTTR), and test coverage metrics. • Continuously explore and experiment with emerging technologies to understand their implications and potential benefits for the organization. • Lead initiatives to integrate innovative solutions into existing systems, driving competitive advantage and future-proofing operations. • Stay informed on industry trends to anticipate shifts and recommend strategic adaptations to technology investments. • Assess the impact of new technologies on operational processes and ensure seamless implementation with minimal disruption.

• Own and execute the engineering delivery plan, ensuring timely and predictable delivery against product goals. • Directly contribute to the technical design, solutioning, and development of complex features, ensuring alignment with architectural standards. • Lead the team in effectively utilizing Azure DevOps for comprehensive work tracking, backlog prioritization, sprint planning, and reporting, driving transparency and execution efficiency. • Ensure the technical success of the team's output, actively tracking and improving key metrics related to performance, scalability, and security posture. • Proactively manage technical risks, technical debt, and dependencies, and guide the team in making pragmatic trade-offs. • Define, monitor, and report on key Engineering Key Performance Indicators (KPIs) related to delivery velocity, sprint commitment, and predictability, utilizing data to inform process improvements. • Conduct regular one-on-ones with direct reports, which include Lead Software Engineers and Senior Software Engineers, providing performance feedback and fostering career growth. • Own the resource capacity planning for the team, ensuring appropriate staffing and technical skill coverage to meet the delivery plan and business needs. • Mentor and provide guidance to team members on development practices, architectural patterns, and professional growth. • Drive a culture of technical excellence, accountability, and continuous learning within the team. • Participate in the recruitment, interviewing, and onboarding of new engineering talent. • Mentor and provide guidance to Software Engineers, helping them to grow and succeed in their roles, providing regular performance indicators to leadership about individual performance and risk factors. • Conduct regular one-on-ones with direct reports to provide performance feedback, manage career development, and ensure their success and growth. • Work with Product Managers, UX/UI designers, and Analysts to capture and refine technical requirements, translate them into actionable engineering tasks, and ensure accurate estimations. • Partner with Quality Assurance (QA) teams to embed quality throughout the software development lifecycle, ensuring rigorous testing and high-quality product delivery to accurate specifications. • Collaborate closely with Scrum Masters to ensure adherence to Agile methodologies, resolve process roadblocks, and drive continuous process improvement within the delivery team. • Lead team rituals and working sessions, ensuring the team has the necessary context and information for informed decision-making. • Proactively identify and manage technical risks, technical debt trade-offs, and dependencies across various product lines or engineering teams. • Clearly communicate technical strategy, progress, risks, and execution trade-offs to leadership in Technology and cross-functional stakeholders.