Anota AI

• Prestar suporte aos clientes por meio de ferramentas de acesso remoto e chat online; • Acompanhar clientes, sejam iniciantes ou experientes, na utilização da plataforma; • Participar de reuniões periódicas com o time de Customer Success para avaliar melhorias nos processos; • Identificar problemas enfrentados pelos clientes e oferecer soluções eficazes; • Construir um relacionamento duradouro e valioso com os clientes; • Gerar relatórios detalhados sobre problemas identificados e soluções implementadas.

• Collaborate with the GPM to define the product vision and tactical roadmap; • Manage the product lifecycle from conception to launch, including requirements definition, backlog prioritization, and execution tracking; • Work closely with engineering, design, data, and business teams to ensure effective development and rollout of new features; • Conduct market research and competitive analysis to identify trends and innovation opportunities; • Use data and user feedback to inform product decisions and continuous improvements; • Foster a culture of experimentation and continuous learning within the team.

• Analyze new features from Figma prototypes, requirements, and business rules. • Define test strategy based on risk, impact, and data. • Create, review, and validate test scenarios/cases (functional, regression, and exploratory). • Execute manual and automated tests, ensuring traceability and adequate coverage. • Automate regression tests and maintain a stable test suite (maintenance, refactoring, and evolution). • Perform API testing (contracts, critical flows, and regressions). • Plan and execute load/performance tests, analyze results, and record recommendations. • Provide evidence of validations (screenshots, videos, logs, reports) and document results. • Report bugs with quality: reproducible steps, severity/priority, and supporting evidence. • Track tasks in Jira and participate in agile ceremonies (planning, refinement, daily stand-ups, retrospectives). • Create tutorials, manuals, and documentation for users and internal teams. • Use AI tools to support QA activities (e.g., refining scenarios, reviewing acceptance criteria, summarizing evidence, failure analysis), ensuring responsible use and human validation.