Advanced Media Technologies, Inc.

• Performs daily duties with the understanding of the importance of race data being accurate immediately and across all systems • Responds to production issues immediately • Supports accuracy of race day applications and processes • Communicates with Customer Service, Network Operations, Vendors and End-Users (Customers) on a daily basis • Researches, downloads and maintains racing data for the company (and all of its brands) to ensure race days run without issues • Maintains and verifies operational documentation • Supports communications regarding technical issues with all company brands, internal customers, company vendors, data suppliers and systems suppliers • Suggests technical and training improvements • Responds to, resolves and provides follow-up on reported issues through ticketing system • Provides daily reporting to stakeholders • Performs duties associated with contest support and maintenance • Performs other duties as assigned

• Provides support, maintain and installs systems, equipment, software and processes necessary for LAN/WAN connectivity and communication • Provides advanced network infrastructure design including high availability, load balancing, firewalls, routing, and switching • Resolves Tier I and Tier II level issues and problems associated with the LAN/WAN infrastructure • Implements new load balancing, firewalls, routing, and switching equipment to support end users at offices and branch locations using the appropriate tools, manuals and vendor support • Manages load balancing, firewalls, routing, switches, and VPN to maintain desired capacity for existing and new applications • Recommends bandwidth changes for network improvements along with maintaining proper IOS levels for stability, desired features, and security • Supports the installation and repair of WAN data circuits to remote offices • Reviews utilization and availability reports using in house tools and third party vendor solutions to identify problems and take corrective action • Responds to Help Desk ticket assignments and Network Engineer escalations in support of failed network systems and services • Troubleshoots end user connectivity or communication problems to determine root cause • Communicates with service providers for repair and corrective action • Reviews network diagnostic logs and assist making corrections of noted problems • Coordinates the installation of network cabling using established standards for the purpose of connecting equipment to the network • Organizes, manages, maintains and tracks communications hardware and software inventory records using internal inventory management system • Maintains current network diagrams and documentation as required to aide in ongoing support of complex inter-connected systems and equipment • Documents new design standards and improvements on existing processes • Maintains currency with new vendor network hardware, operating system software, wiring, and applications solutions

• Answers telephone call inquires and promotes the organization’s products and services in English and Spanish • Researches and resolves customer concerns and complaints to ensure retention and satisfaction • Answers customer calls, in a large variety, with timeliness and accuracy • Identifies and assesses customer needs to provide accurate solutions • Escalates issues to supervisors as required and as appropriate • Provides accurate, valid and complete information by utilizing the right tools • Meets personal and team accuracy, call targets and call handling quotas • Follows communication guidelines and policies • Correctly utilizes internal documentation and leadership team members for solutions • Acts as a customer advocate • Recommends process and product improvements and feedback • Actively participates in team meetings, coaching sessions, one on ones, and other meetings • Performs other duties as assigned